What Merchants Think

Overall, merchants feel positively about the "Rise.ai: Gift Cards & Loyalty" app. They appreciate its functionality in combining store credit and loyalty management within Shopify. The customer service, frequently mentioned by name, is highlighted as responsive and helpful. Many report an easy setup process and beneficial features that cater to various business needs.

Key Strengths

• Responsive and professional customer support, particularly praised staff members like Eddie, Junalou, and John.
• Seamless integration with Shopify.
• User-friendly interface with helpful tutorials.
• Offers a comprehensive solution for managing gift cards, store credit, and rewards.
• Cost-effective compared to some alternatives.

Common Concerns

• Issues with store support for subdomains.
• Some users find the fee structure to be expensive or unclear.
• Limitations noted for VIP-tier-based loyalty programs.
• Not as intuitive for some users requiring specific custom features or functions.
• Occasional slow response times or setup challenges.

Final Thoughts

The "Rise.ai: Gift Cards & Loyalty" app is generally well-received for its comprehensive features and excellent support team, making it a valuable tool for businesses looking to streamline their loyalty programs with Shopify. However, the app may not cater to every unique business need, and potential users should consider its fit regarding specific requirements like fee structures and certain program configurations.