Reviews: Rise.ai: Gift Cards & Loyalty

Customer reviews: Rise.ai: Gift Cards & Loyalty

Reviews (1,088)

Overall rating

4.8

5

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4

1
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1
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1

4

What Merchants Think

Overall, merchants feel positively about the "Rise.ai: Gift Cards & Loyalty" app. They appreciate its functionality in combining store credit and loyalty management within Shopify. The customer service, frequently mentioned by name, is highlighted as responsive and helpful. Many report an easy setup process and beneficial features that cater to various business needs.

Key Strengths

Responsive and professional customer support, particularly praised staff members like Eddie, Junalou, and John.
Seamless integration with Shopify.
User-friendly interface with helpful tutorials.
Offers a comprehensive solution for managing gift cards, store credit, and rewards.
Cost-effective compared to some alternatives.

Common Concerns

Issues with store support for subdomains.
Some users find the fee structure to be expensive or unclear.
Limitations noted for VIP-tier-based loyalty programs.
Not as intuitive for some users requiring specific custom features or functions.
Occasional slow response times or setup challenges.

Final Thoughts

The "Rise.ai: Gift Cards & Loyalty" app is generally well-received for its comprehensive features and excellent support team, making it a valuable tool for businesses looking to streamline their loyalty programs with Shopify. However, the app may not cater to every unique business need, and potential users should consider its fit regarding specific requirements like fee structures and certain program configurations.

Maileg USA

Jul 17, 2024 on Shopify

Very quick to help resolve my issues! Investigated thoroughly and were able to provide me with a solution within 24 hours : )

WayFinder Merch

Jun 29, 2024 on Shopify

DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.

NELPANDA

Jun 25, 2024 on Shopify

We have been using it for years and works perfectly for our business. It took us some efforts to customize it to use in Japan, but it is worthy. The customer service is always great.

stoneroasting.com

Jun 03, 2024 on Shopify

The Rise.ai support team are beyond helpful. Juna and Eddie went above and beyond helping me create a more robust, user friendly and secure gift card process. Customer service is top-notch. I appreciate their help and support very much!!

Ghia

May 16, 2024 on Shopify

It's a straightforward way to give credits and rewards to customers, love how easily it integrates with Shopify

SULLIOS

Apr 08, 2024 on Shopify

App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!

Ethical Grace

Feb 02, 2024 on Shopify

Good app, very user friendly with tons of tutorial videos. Great price and most of all great customer support.

SNOW® Oral Care

Jan 11, 2024 on Shopify

Eddie assisted me on the chat and was quick to provide the needed information and guidance to get the customer's concerns resolved in little time at all.

ShopFactors (Canada)

Jan 02, 2024 on Shopify

We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.