Rise.ai: Gift Cards & Loyalty logo

Customer reviews: Rise.ai: Gift Cards & Loyalty

Develop by Rise.ai

Reviews (1,088)

Overall rating
4.8

What Merchants Think

Overall, merchants feel positively about the "Rise.ai: Gift Cards & Loyalty" app. They appreciate its functionality in combining store credit and loyalty management within Shopify. The customer service, frequently mentioned by name, is highlighted as responsive and helpful. Many report an easy setup process and beneficial features that cater to various business needs.

Key Strengths

  • Responsive and professional customer support, particularly praised staff members like Eddie, Junalou, and John.
  • Seamless integration with Shopify.
  • User-friendly interface with helpful tutorials.
  • Offers a comprehensive solution for managing gift cards, store credit, and rewards.
  • Cost-effective compared to some alternatives.

Common Concerns

  • Issues with store support for subdomains.
  • Some users find the fee structure to be expensive or unclear.
  • Limitations noted for VIP-tier-based loyalty programs.
  • Not as intuitive for some users requiring specific custom features or functions.
  • Occasional slow response times or setup challenges.

Final Thoughts

The "Rise.ai: Gift Cards & Loyalty" app is generally well-received for its comprehensive features and excellent support team, making it a valuable tool for businesses looking to streamline their loyalty programs with Shopify. However, the app may not cater to every unique business need, and potential users should consider its fit regarding specific requirements like fee structures and certain program configurations.

GOELIA

Dec 04, 2024  on Shopify

Very difficult to use. Does not support stores with subdomains. Also encountered problems, customer service support was very slow to respond. Not recommended!!

Conscious Moss

Sep 23, 2024  on Shopify

DO NOT USE. Incorrectly charged me

WayFinder Merch

Jun 29, 2024  on Shopify

DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.

Wine by Lamborghini

Jun 10, 2024  on Shopify

Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.

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