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Customer reviews: Pandectes GDPR Compliance

Develop by Shopify

The Shopify GDPR Cookie Consent app helps merchants comply with EU cookie laws by managing user consent. This review covers its features, pricing, and real customer feedback to help you decide if it's the right fit for your store.

Reviews (2,603)

Overall rating
5

What Merchants Think

Merchants view "Pandectes GDPR Compliance" as a user-friendly and effective solution for managing cookie and GDPR compliance. The app is praised for its intuitive interface and comprehensive features that simplify complex data protection requirements. Notably, the customer support team receives frequent commendations for their quick, knowledgeable, and patient assistance which greatly eases the setup and management process for users.

Key Strengths

  • Highly user-friendly and easy to set up.
  • Offers comprehensive compliance tools and features.
  • Excellent and proactive customer support, particularly highlighted support from team members such as Natalie and Konstantinos.
  • Provides customization options to match the branding and needs of different businesses.
  • Effective integration with other platforms and compliance with Google Consent Mode and GDPR.

Common Concerns

  • Some merchants express confusion with the initial setup due to the app's extensive features.
  • A few users mentioned that pricing might be higher compared to alternative solutions, especially if advanced features are required.

Final Thoughts

Overall, "Pandectes GDPR Compliance" is highly regarded for its robust functionalities and exceptional customer support, which significantly enhance the user experience. While there are some concerns regarding setup complexity and pricing, the app remains a popular choice for businesses aiming to ensure comprehensive GDPR and data protection compliance with minimal hassle.

DairyPill

Jan 14, 2026  on Shopify

Make sure you configure all of the settings properly. You likely need to upgrade to premium for actual compliance. Ermis was a big help getting us set up and compliant!

Joy Systems PC

Jan 14, 2026  on Shopify

The audit support was awesome. Konstantinos helped me through all of the detailed settings from the beginning to the end, which I honestly didn't expect at all. For that help, I was able to set my store to be fully aligned with the compliance. Awesome support!

isella

Jan 14, 2026  on Shopify

Awesome support from Natalie. Great app to match all elements on your store to the correct brand guidelines.

Optimum Choice Shop

Jan 13, 2026  on Shopify

Installed the app today so we could get a custom cookie-banner. Had some trouble regarding the hyperlinks to the corresponding languages. Natalie helped me out from A-Z and got it working in a short amount of time, thanks alot!

Crea tu joya

Jan 13, 2026  on Shopify

El administrador de atención al cliente me ayudo en todo el proceso de añadir la app, muy profesional y servicial. La app funciona correctamente.

Marithé + François Girbaud

Jan 12, 2026  on Shopify

La meilleure application de conformité RGPD/GDPR pour votre site Shopify. Une aide précieuse de la part de Ermis pour une configuration plus poussée selon les besoin.

JURIE ET JARRE

Jan 12, 2026  on Shopify

Great application, easy to set up. It can be displayed as a popup and offers fine-grained settings to effectively encourage cookie consent. Thanks to the support team, and especially to Natalie, for her quick availability and help with the configuration. Nowadays, it’s quite rare to still have real human support.

Toni Sailer

Jan 09, 2026  on Shopify

Received excellent support from Natalie. Very quick response and always had a solution ready. Simply outstanding!

ROY VIROK

Jan 09, 2026  on Shopify

Natalie was extremely helpful and professional. She carefully reviewed my store, confirmed GDPR compliance, and clearly explained how to improve the cookie banner setup to increase acceptance rates while staying fully compliant. Her guidance was precise, practical, and easy to follow. Excellent support experience — thank you!!

Elyssor's Treasures

Jan 08, 2026  on Shopify

Superb experience, everything was explained step by step by Natalie. Will use your service more in the future!

Shwood Eyewear

Jan 07, 2026  on Shopify

Solid app and support. Ermis was extremely helpful in guiding me through the setup to ensure proper compliance.

Writhen

Jan 07, 2026  on Shopify

Being new to owning an online store and unfamiliar to certain processes, Ermis was very helpful in walking me through all the steps to gain legal compliance for my store. I was not left waiting, very prompt responses, and clear instructions. Highly recommended.

ACV Electronic GmbH

Jan 07, 2026  on Shopify

Their support team is truly exceptional they even took the time to review our website for free and provided valuable improvement suggestions that helped us right away. Thank you Ermis !!!

VIANOA Health GmbH

Jan 06, 2026  on Shopify

Vielfältige Einstellungsmöglichkeiten, gute Erklärungen, passt. Der Support ist immer kurzfristig verfügbar und begleitet sehr gut durch die Konfiguration und Feintuning. THX Marios and Konstantinos.

NERDROVERT

Jan 05, 2026  on Shopify

Sehr einfach einzurichten. Bei Fragen antwortet der Support wirklich schnell. Ermis konnte mir sehr schnell und freundlich weiterhelfen, den Google Consent Mode V2 einzurichten. Danke für den netten Chat, Ermis. :) Ich kann die App wirklich nur empfehlen!

ScootWorld.de

Jan 05, 2026  on Shopify

Fantastic app and outstanding support. Natalie was a huge help in getting Consent Mode v2 configured properly on several stores—highly recommended!

Smart Desktop Laser Cutter and Engraver | xTool

Jan 05, 2026  on Shopify

This app can effectively address the GDPR privacy compliance issues. It is well-configured and takes effect promptly.

SweetLegs Clothing Inc.

Dec 31, 2025  on Shopify

First time recommending Pandectes to a large client and wow, customer service is spot on and support is white glove enabled. I was a consentmo groupie but may be changing now. Well done.

bogas com international

Dec 30, 2025  on Shopify

The app is very nice and easy to use. still, Natalie from the support team helped me to do the set up very fast and to be sure that i'm v2 compliant.

Curly'N'Covered

Dec 26, 2025  on Shopify

Great support from Marios. Fast assistance and extremely helpful, even on holidays. Excellent, and thank you very much.

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