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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,151)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

lil sweet treat

Nov 26, 2024  on Shopify

EXCELLENT customer service by this team! Mina, David and Wayne helped me set up a number of offers ahead of BFCM and I couldn't have done it without them! This app works great and with the help of the team I feel confident going into this sale! 10/10 recommend!

Born Nouli

Nov 26, 2024  on Shopify

Brilliant little app and the support has been excellent. Mina had everything up and running in a matter of minutes for us.

Iron Smoke Distillery

Nov 26, 2024  on Shopify

This app is great and does exactly what we need it to! David, our Support was very helpful in getting all of the customizations we wanted, including custom fonts, and provided us quick responses to issues we ran across.

Sincerely, God

Nov 26, 2024  on Shopify

David was incredibly responsive and helpful in addressing my issue promptly. His quick and knowledgeable assistance made the process smooth and efficient. Very satisfied with the service!

Garten&Ich®

Nov 26, 2024  on Shopify

App is great and Mina from support is also very helpful and quick to respond and resolve all our issues.

Master of Bling

Nov 26, 2024  on Shopify

I just downloaded this APP today and my god not only the app but the customer service chat is beyond exceptional. In 2 min I was assisted by David and then Anne and they both resolved my issues literally right away. And the great thing about this is, if there is any custom coding work that needs to be done to make sure the app features work on your theme, they will have they Dev team code it in just a few hours and have you straight. Highly recommend. The support team is great. Thank You David and Anne.

palladium-eu-uat

Nov 25, 2024  on Shopify

The app perfectly works for Gift with purchase promotions, the support team is very active and respond to our queries immediately. For any fix or customization the team get our requirements and completes them within hours.

Athlon Fitness

Nov 25, 2024  on Shopify

The app is very intuitive and easy to use, I'm sure it will help a lot with my Black Friday offer. The support team is also very good and efficient in helping us with questions about the app I recommend it. Mina is the best!!

East Coast Lifestyle

Nov 25, 2024  on Shopify

Love the seamless integration and quick setup. Mina from the support team is quick to respond and always available.

Aotea Wellness

Nov 24, 2024  on Shopify

Anne and Louis from the support team is incredibly dedicated. They provide near real-time assistance and continuously help with customization. It's clear they genuinely care about their service.

Cos Bar

Nov 24, 2024  on Shopify

Daniel on the Support team has been an amazing help during this Black Friday/Cyber Monday season. We have multiple gifts and offers running simultaneously and he has been instrumental in helping me troubleshoot offer issues and setup. The team is incredibly quick to respond in general and offers clear communication. The app itself is good. There are a few things I wish were different: 1) the creation of a duplicate gift sku that is created by the app once an offer is activated. This creates a bit of double work when setting up and testing the promo rules. Additionally it creates a weird blank spot at the bottom of the collection page for each gift you create. Not super ideal.

FirstGrade

Nov 23, 2024  on Shopify

Bedste gave app vi har brugt, og deres kundeservice er i verdensklasse og hjælper på kort tid, selv de sene timer i weekenden.

SKINES

Nov 23, 2024  on Shopify

Ann was a really great help for using this app, patient and ultimate in resolving and fascilitating the porcesses.

BEAUDEGA

Nov 23, 2024  on Shopify

Incredible support! I was having issues with the offer showing in my cart and the support team was able to find a dev within mins to help fix the issue. Highly impressed by the team!

Aurum-Joya

Nov 22, 2024  on Shopify

Dear MINA, I am so glad that I was looked after by MINA! I haven't had such good and fast service for a long time! Simply TOP, there is nothing to say, perfect service, thank you again!

Birdie

Nov 21, 2024  on Shopify

The BOGOS app support team is amazing. Anne & Brian has been extremely helpful making sure everything is on top with my offers. Everything from small technical fixes to layout optimizations — they're there, promptly!

Retro Karaoke

Nov 21, 2024  on Shopify

Absolutely amazing support they help making any offer you need been using this app for over a year and they respond in 1 minute every time! THE BEST OF THE BEST you need them for your offers conversion rate doubled always!

Ardor Boutique

Nov 21, 2024  on Shopify

Was looking for an app that would allow us to do free gifts with purchase and have it automatically add to cart. On the plus side it also has the bundles feature. Mostly easy to use. Whenever we've had questions they are super quick to help and fix anything. The only thing we didn't love about this app was there was how the pop up functioned for us, didn't have quite the customization we would have liked, but overall very easy to work with app. Works on POS too which is a huge plus.

Benamôr 1925

Nov 21, 2024  on Shopify

The BOGOS support team is super helpful and informative. They have been an excellent help in setting up campaigns. In particular, AMY helped us set up the campaign at BlackFriday season with great dedication and speed!

KAMANIKI ILLUSTRATIONS

Nov 21, 2024  on Shopify

Amazing App, customer service was top notch too. Highly recommend for anyone who wants to have free items added to their carts!

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