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Customer reviews: Fontify: Google & Custom Fonts

Develop by Nitro Apps

Fontify lets Shopify merchants easily customize fonts to match their brand identity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (742)

Overall rating
4.9

What Merchants Think

Fontify: Google & Custom Fonts is generally well-received by merchants who use it to add custom fonts to their Shopify stores. The app is praised for its straightforward functionality and the ability to significantly enhance the visual appeal of online shops without requiring extensive coding skills. While there are occasional reports of initial setup challenges, merchants highlight the app's excellent customer service as a key factor in resolving issues quickly. Support staff like Anna, Jade, Eric, and others receive frequent commendations for their patience and expertise.

Key Strengths

  • Easy to import and implement custom and Google fonts.
  • Excellent and responsive customer support, praised for being prompt and patient.
  • User-friendly interface suitable for beginners.
  • Effective for adding custom fonts without the need for extensive code knowledge.
  • Support for custom fonts adds variety and personalization options for store owners.

Common Concerns

  • Some merchants find the need for entering CSS codes challenging.
  • Initial setup may be confusing for those unfamiliar with custom elements.
  • Pricing concerns when considering multiple stores.

Final Thoughts

Fontify: Google & Custom Fonts is considered a valuable tool for Shopify merchants looking to customize their store's typography. While there are minor hurdles during initial installation and setup, the app's user-friendly design and exceptional support team help overcome these barriers. The ability to achieve professional and personalized aesthetics without in-depth coding makes Fontify a recommended tool for store owners aiming to enhance their site's visual appeal.

The Matzo Project

Oct 24, 2024  on Shopify

Great app with amazing support from Lily, who understood my request and fixed my problem very fast. Thanks so much :)

Notabag

Oct 15, 2024  on Shopify

Customer support personel is really pleasent to work with. All problem and request solved in a blast of a time. Quick responsive and nice cooperative. Special thanks to Andy for solving all our requests!

Amberly Farm

Oct 14, 2024  on Shopify

Great app, super helpful support. Andy got back to me in record time to help me with customising my chosen fonts.

Combelle

Oct 10, 2024  on Shopify

I have just started using this app for my new store and so far my experience has been really positive. It's user friendly, and in particular I was offered help right from the off to get the font I wanted up and running as required on my site. A very positive experience so i would recommend it!

Prelude in ME major

Oct 07, 2024  on Shopify

It was very user-friendly and solved a font design problem that Shopify help centre suggested hiring a coding expert. Very nice indeed, and thanks for Andy's help!

Charmonia

Oct 06, 2024  on Shopify

Jade was a great help! I was having issues with the font not showing up in some areas and she fixed it in lightning speed. Finally have everything working! :)

Viherbs

Oct 01, 2024  on Shopify

Fontify is an amazing app that made changing fonts in my store super easy! A big thanks to Jade from the support team for the excellent communication and top-notch assistance. Highly recommend!

Je Te Cheris La Collection

Sep 24, 2024  on Shopify

I experienced trouble navigating and toggling the font settings on the app. I began to become frustrated but I decided to reach out to their support team. I am so grateful I did! Once I requested support from their Live Chat, within a few minutes, I was connected with their stellar representative, Anna. She was and is wonderful. She guided me on how to navigate their app and system. She should me how to write the code into their custom elements - and what buttons to tick and untick. It was a process, almost one hour, also because I am new to Shopify. Wow, I learned so much from her during that time. I truly was blown away by the support, patience and care she gave me and my situation. Thanks to her on your team, my problem is solved!

Phoxus

Sep 24, 2024  on Shopify

When I started tweaking out about not knowing how to activate the fonts, an awesome help representative named Jade came in for the rescue bared with rudeness and found the solution. Now I can have exclusive fonts to boost my website Great App, Great Service, MUST HAVE!

Shopcanvas

Sep 17, 2024  on Shopify

The help from Jade was perfect. She helped me with a lot of questions that i had. I would recommend this app because of their customer support!

bido

Sep 16, 2024  on Shopify

Great app. Does the job seamlessly. Had a question for them and Jade was super quick to respond. Much appreciated. All the best, team!

UKIYO

Sep 15, 2024  on Shopify

Jade was so helpful! I was struggling to add my custom font to my site but she talked me through everything! Cant recommend enough!

Ruyi Piercing

Sep 08, 2024  on Shopify

Chị Susan hỗ trợ rất nhanh chóng, nhiệt tình và chuyên nghiệp, ngoài ra chị còn có thể nói Tiếng Việt nữa <3 Ms. Susan's support is very quick, enthusiastic and professional, and she can also speak Vietnamese <3

Art on Words

Sep 06, 2024  on Shopify

The app works as intended, it's easy to use and support is very helpful. I have contacted their chat and Eric helped me and made my work way easier

Max Minerva's Marvellous Books

Sep 05, 2024  on Shopify

The app makes it easy to add fonts to your website without knowing code. When I did hit a snag with uploading a new font, Susan from their team jumped on the chat immediately and uploaded the font for me. Other companies could learn a lot from their customer service.

GLOCON8

Sep 04, 2024  on Shopify

Very courteous and prompt. The problem was resolved within 10 minutes after it occurred. I appreciate it very much.

QEBS

Sep 03, 2024  on Shopify

Great app with amazing support from Anna, who understood my request and fixed my problem very fast. Thanks so much :)

Tailor Made Designs

Sep 01, 2024  on Shopify

Lily sorted an issue quickly and easily. Now have a font on a singular area of the website instead of replacing every font.

Bevvy Blend

Aug 22, 2024  on Shopify

This app has saved me hours of coding and the support I received from Anna when I got stuck using the app. She sorted all of my problems on the website.

mad-tea-pods

Aug 21, 2024  on Shopify

Installed the app this week. Had some issues with the setup initially. I did not realize that I needed to set up "custom elements" in addition to selecting heading/body styles to get my custom fonts to render. Jade was incredibly helpful and personally reviewed the site to ensure everything was configured correctly. Thank you, Jade! Love the app UI. It's very pleasing to use.

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