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Customer reviews: Flits Loyalty program rewards

Develop by Flits

Reviews (393)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed strong approval of "Flits:Loyalty & Wishlist," highlighting its effectiveness in enhancing customer experiences and increasing retention. Users appreciate the app's ease of use, comprehensive features, and the exceptional support provided by the Flits team, which is noted for its responsiveness, efficiency, and dedication to customer satisfaction.

Key Strengths

  • User-friendly interface with comprehensive features for managing customer accounts, loyalty programs, and wishlists.
  • Seamless integration with Shopify and other market tools, which enhances flexibility and scalability.
  • Outstanding and responsive customer support that assists with customizations and technical issues promptly.
  • Enhancements in customer experience through detailed profile and order history management.
  • Customizable customer account pages and loyalty features that align with specific business needs.

Common Concerns

  • Occasional reports of the app affecting website speed.
  • Complex integrations and customizations may require assistance from the support team.
  • A few instances of initial setup challenges, resolved by support.

Final Thoughts

"Flits:Loyalty & Wishlist" is highly regarded amongst its users for transforming customer management and engagement on Shopify. Its rich features combined with unparalleled support make it a valuable tool for any e-commerce business looking to boost customer loyalty and satisfaction. While minor performance issues have been noted, the proactive support team generally resolves these swiftly, ensuring a positive user experience.

Proaim.be

Jul 17, 2024  on Shopify

Thanks to the complete Flits team for their efforts in making the customizations. The app is functioning smoothly. We genuinely appreciate the time and effort invested in ensuring a swift and effective resolution.

MYZA

Jul 15, 2024  on Shopify

I recently reached out to Flits customer support and was thoroughly impressed by their flexibility and dedication to delivering the best possible results. They quickly adapted to my changing needs and provided solutions that perfectly matched what I was looking for. Their responsiveness, combined with a genuine commitment to customer satisfaction, made the entire experience seamless and stress-free. Highly recommend!

Preloved

Jul 11, 2024  on Shopify

Great app! Amazing customer service, never before experienced with any other app. Very prompt to reply and support is also efficient. The team has helped us with our custom requirements at a very reasonable price. Flits is great and I wish them all the best to keep growing :)

My Store

Jul 08, 2024  on Shopify

I appreciate their support team. I had an issue integrating their app into my website, but they quickly responded and went into my theme to fix the issue. It was resolved in no time. I'm grateful for their prompt attention.

libas testing

Jul 01, 2024  on Shopify

What I appreciate most about Flits' customer support is their dedication to going above and beyond. They don't just address my immediate concerns; they also take the time to ensure that I have everything I need to make the most out of their services. Whether it's troubleshooting technical issues or providing insights into using their platform more effectively, they are always proactive and insightful. Furthermore, the staff at Flits exudes a genuine passion for customer satisfaction. They are friendly, patient, and truly seem to enjoy helping their customers succeed. Every interaction I've had with them has been pleasant and productive, leaving me with a sense of confidence in Flits' commitment to excellence.

FOIA Document Source

Jun 19, 2024  on Shopify

The support team at Flits really went above and beyond and helped me customize my customer account page. I'm excited to have the exact customer experience that I imagined and it's all thanks to Flits.

Dreamin*101

Mar 27, 2024  on Shopify

"Exceptional app with lightning-fast customer support! Every request is handled swiftly, making for a seamless user experience. Highly recommended!"

Plum Deluxe Tea

Feb 21, 2024  on Shopify

The folks at FLITS are terrific to work with, and they've really helped us make our customers' experience more robust and easeful. The app integrates well with our theme, and with FLITS' tech support we were able to limit which customers can see which tabs in their account page (great for our subscription members). Overall, we've had a really good experience with FLITS.

Resynate

Feb 19, 2024  on Shopify

This is one of the only apps on the App Store that allows you to create custom customer account menus, that embed or link to other pages. Their team is almost always available to help with design changes or any questions you might have along the way. This is the best way to keep customers organized, and have their Rewards, Subscriptions, Re-purchases, Tracking, Returns, and more all in a simple to use, beautifully designed customer account. Flitz is the best!

Kiddie Academy Corporate

Feb 07, 2024  on Shopify

Flits works well with our customer's site. Having used the app for one year now, neither me nor my customer have experienced any issues. Support responds quickly and provides my monthly reports promptly. I look forward to another year of excellent service. Thank you!

Raspberry Creek Fabrics

Jan 10, 2024  on Shopify

My customers are SO much happier being able to see all the pertinent information in their cusotmer accounts. The app always worked great for me. The staff has always been quick to answer my problems and help with any concerns or adjustments I've needed.

FancyB Press on Nails

Jan 08, 2024  on Shopify

This app is slowing down my website. My speed score went from the 70s to the upper 30s with Flits enabled. I looked at their 5-star reviews to find other websites/stores that use this app, ran the sites through a page speed tool to see if it had a similar affect on other websites that use it. The page speed tool I used has a place where you can see everything that loads when you visit a website, these sites I checked from the 5-star reviews do not have Flits on their page load map but my website does. Not sure how they managed this as the Flits code on mine is very prevalent on the map.

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