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Customer reviews: Flits Loyalty program rewards

Develop by Flits

Reviews (393)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed strong approval of "Flits:Loyalty & Wishlist," highlighting its effectiveness in enhancing customer experiences and increasing retention. Users appreciate the app's ease of use, comprehensive features, and the exceptional support provided by the Flits team, which is noted for its responsiveness, efficiency, and dedication to customer satisfaction.

Key Strengths

  • User-friendly interface with comprehensive features for managing customer accounts, loyalty programs, and wishlists.
  • Seamless integration with Shopify and other market tools, which enhances flexibility and scalability.
  • Outstanding and responsive customer support that assists with customizations and technical issues promptly.
  • Enhancements in customer experience through detailed profile and order history management.
  • Customizable customer account pages and loyalty features that align with specific business needs.

Common Concerns

  • Occasional reports of the app affecting website speed.
  • Complex integrations and customizations may require assistance from the support team.
  • A few instances of initial setup challenges, resolved by support.

Final Thoughts

"Flits:Loyalty & Wishlist" is highly regarded amongst its users for transforming customer management and engagement on Shopify. Its rich features combined with unparalleled support make it a valuable tool for any e-commerce business looking to boost customer loyalty and satisfaction. While minor performance issues have been noted, the proactive support team generally resolves these swiftly, ensuring a positive user experience.

Kyu K-Beauty

Jul 10, 2025  on Shopify

Bella Dura®

Jul 04, 2025  on Shopify

C'est probablement une des meilleures applications disponibles pour offrir un espace client à nos utilisateurs, très complet, facile à utiliser.

My Store

Jun 28, 2025  on Shopify

LifeXpanded

Jun 23, 2025  on Shopify

Great customer service! i have a small business and they were able to customize a plan for me that was affordable, aswell as assist in some small technical support that i needed to get things going, fantastic plug in for online store. highly reccomend

ORION XO Exclusive

Jun 22, 2025  on Shopify

Reliable and Effective – Using for Years! We’ve been using the Flits Loyalty Program + Wishlist for a few years now, and it continues to be one of the best additions to our Shopify store. The loyalty program has helped us retain customers and increase repeat purchases significantly. The wishlist feature is user-friendly and gives valuable insight into customer preferences. Special thanks to Hasti Patel for the continued support over the years — always responsive, helpful, and professional. Flits has been a consistent and reliable partner in our growth journey. Highly recommended for any store looking to enhance customer engagement!

Nutristar

Jun 20, 2025  on Shopify

Excellent support team, Hasti & Manisha as our POC from their Team have been incredible with the prompt resolutions. Be it a customisation or a need to get in connect with their developer, It's all smoothly managed with them. The Flits program works amazing with it's loyalty program service, wishlist and customer's account page. Highly Customisable. This has definetly given us a conversion boost. Absolutely a 10/10 recommended!!

atoddlerthing

Jun 18, 2025  on Shopify

The support team is prompt and efficient—every query is addressed quickly. I'm really happy with the app. Great job, team!

Bulluka

Jun 04, 2025  on Shopify

I am really happy with the kind of prompt support I got from their team. Worth it!

duckduckbaby

May 23, 2025  on Shopify

We’ve been using Flits on our duckduckbaby store, and it’s been a fantastic addition. The loyalty points system runs smoothly and has really added value for our customers. What truly stands out is the support. Vaibhav Rathod from the Flits team has been incredible — always responsive, proactive, and genuinely invested in helping us succeed. He’s guided us through several customizations and has made the entire process easy and efficient. The whole Flits team has been great to work with — reliable, supportive, and quick to jump in whenever needed. It’s been a pleasure collaborating with them, and we’re looking forward to a long-term partnership.

JING Organics

May 22, 2025  on Shopify

Would recommend! Hasti has been really helpful doing some customisation and the app works well

The Chocolate Men UK

May 15, 2025  on Shopify

FLITS is a powerful Shopify app for loyalty and rewards programs. It’s easy to set up, customizable, and helps increase repeat purchases. The integrated customer account page enhances user experience, and support is responsive and helpful. Highly recommended for stores looking to boost customer retention and engagement.

Korebi Coffee

May 13, 2025  on Shopify

Flits offers a powerful and flexible loyalty program that empowers us to design multiple ways for customers to earn and redeem rewards. From purchases to referrals, we can craft a truly engaging experience that keeps our customers coming back. What sets Flits apart even further is their exceptionally responsive support team, always ready to go the extra mile to resolve issues and deliver the best possible service. Their commitment ensures a smooth, seamless experience for both our team and our customers.

KKANG

May 06, 2025  on Shopify

Fix the issue promptly, amazing team

Loopie

Apr 29, 2025  on Shopify

Over anything else, the customer support experience is really quick and efficient, along with solving any technical queries we've had.

Claudia Dean World

Apr 15, 2025  on Shopify

Great app and awesome team, super quick to help with an enquiry I had!

WW

Apr 11, 2025  on Shopify

One of the most helpful support Ive ever had!

GNC India

Apr 04, 2025  on Shopify

We’ve been working with the Flits team for over 3 years now, and the experience has been nothing short of exceptional. From day one, they’ve proven to be incredibly cooperative, always available with prompt and effective responses. Their approach to problem-solving is proactive consistently coming up with innovative ideas tailored to our needs, which has helped elevate our app experience tremendously. What really sets Flits apart is their deep understanding of user and customer journeys. They go above and beyond to ensure that both the backend functionality and frontend experience are seamless, intuitive, and impactful. Their team has been extremely supportive, especially during critical situations, stepping in with confidence and clarity when it mattered most. Their structured and methodical way of working gives us a lot of trust in their platform. Everything runs smoothly, and you can truly feel the maturity and expertise behind the scenes. We’re particularly impressed with their loyalty program it's robust, reliable, and perfectly aligned with our business needs. It integrates effortlessly and has become a valuable part of our growth strategy. Even when cross-functional collaboration is required, the Flits team is open, enthusiastic, and quick to resolve any issues. Their willingness to work closely with third-party teams and debug in real-time has been a major plus. In short, Flits has been a game-changer for us. They’re not just a service provider they’re a true partner. Highly recommended for anyone looking for a dependable, future-ready solution with a team that genuinely cares.

Diamond Monster | Diamond Rings, Luxury Jewelry, Engagement Rings

Apr 01, 2025  on Shopify

great service!

ORION XO Exclusive

Mar 26, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Reliable and Effective – Using for Years! We’ve been using the Flits Loyalty Program + Wishlist for a few years now, and it continues to be one of the best additions to our Shopify store. The loyalty program has helped us retain customers and increase repeat purchases significantly. The wishlist feature is user-friendly and gives valuable insight into customer preferences. Special thanks to Hasti Patel for the continued support over the years — always responsive, helpful, and professional. Flits has been a consistent and reliable partner in our growth journey. Highly recommended for any store looking to enhance customer engagement!

Studio Anviksha

Mar 11, 2025  on Shopify

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