I needed help, badly, i reached out in the chat box, never know what I am going to get, I am not a computer savvy person, but I find many providers have chat people who don't know whats going on. These guys totally rocked. Holden took care of me. I made some errors a few times, things were my fault, and he got me through. I am very appreciative for his excellent service and getting it done. There's reviews up on my website! Thanks Fera!

I signed up in 2023, and had a great experience, until now. I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge, and gives me all the documentation to give to Fear to correct the fee. I contact chat with this information, and all of a sudden, 40 mintues go by and no one responds to the chat. I ask what is the hold up? Usually, I can chat and have an issued solved in 5 minutes. But today, I am ignored for over an hour. Chat support comes and says they will review and get back to me. Another 30 minutes goes by. I ask when, he says he is swamped and can't get to me. I ask to be transfered, he says he is the only person online, and there is no phone number. Also, as I am on the free plan, when I went to Shopify's end in the billing settings, Fera is going to charge me $9.99 on Nov, 27, 2024 for a premium plan I DON'T HAVE. DO NOT USE THIS APP. Something is up, and there is no communication when they need to correct billing. I am so disappointed.

Atendimento rapido para tirar suas duvidas, quase que estantaneo, me ajudou muito a lidar com as reviews de uma maneira pratica, recomendo

Worst app i have ever used. Nothing is structured correctly. It also left code on my website that i now have to pay to have removed. If I could give less stars i would.

Holden is genius he solve my 3 different problems just in 20 minuts thanks a lot very nice customer support .

I just started using fera not too long ago and I am pleasantly surprised how easy the UI is to use. The team is also very helpful and will answer your questions and requests in a timely manner.

I had a great experience with Mercy from Fera's customer support! She was attentive and knowledgeable, addressing all my concerns with patience. Her exceptional service made the process seamless. Thank you, Mercy!

These guys are so helpful! I moved from Etsy and has been so great to take my reviews with me! Highly recommend this app!

Great app, very easy to use. Excellent customer service, I recently dealt with Holden who was very efficient and was able to resolve my enquiry. Thank you so much Holden!

great app. excellent customer service. Holden from chat team is very helpful recommended app for reviews management

I've been using it for one year now and i love it,the support team is fast responding and helpful thank you

This is an awesome app. It allows my customers to give their feedback. And for future shoppers to see.

Transferred my reviews from bigcartel to shopify in no time thanks to the support. Can only recommend !

Ich bin noch in der Trialphase - aber sehr angetan von der App. Alles läuft sehr reibungslos und sieht schick aus.

Roel The true MVP of the day today. Had the hardest time importing my reviews from etsy. Couldn't get it to populate. Shot them a message and he helped me get it squared away within 15 minutes. Saved me a whole bunch of time. 100% Would recommend this app over the others. Don't feel embarrassed not knowing what you're doing wrong. These guys help. They also do it fast!

I am using the Fera free plan. I love the App. It is easy to use and integrates seamlessly with my store and the support is outstanding. Fera is everything I need for my small business.

Great App with great customer support ! big thanx to Holden from the team , for his professional attitude and support.

I was using Fera on Wix and when I switched to Shopify, I decided to continue to use it because of how much I liked it!

When we ran into trouble Roel stepped right in and helped us troubleshoot and solve the problem quickly. All this on a major holiday! So grateful for the quick and knowledgable help and support! Made our day

Been a pleasant switch from Yotpo, they even provide a video on how to import your reviews from Yotpo