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Customer reviews: Fera Product Reviews App

Fera is a powerful Shopify app designed to help merchants increase sales through social proof, reviews, and user-generated content. This review covers its features, pricing, and real customer experiences to help you decide if it’s the right tool for your store.

Reviews (2,027)

Overall rating
4.8

What Merchants Think

The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.

Key Strengths

  • User-friendly interface and easy setup process
  • Outstanding customer support, noted for its responsiveness and helpfulness
  • Seamless integration with platforms like Shopify, Etsy, and Trustpilot
  • Customization options for review display, including support for photos and videos
  • Increased customer engagement and trust due to professional-looking review displays
  • Automated review requests and follow-ups

Common Concerns

  • Complaints about data retention issues, including missing reviews
  • Challenges with billing and unclear subscription charges
  • Complicated import process for reviews from some platforms, like eBay
  • Occasional technical issues needing support intervention

Final Thoughts

Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.

NEFERLAND

Sep 02, 2024  on Shopify

I was using Fera on Wix and when I switched to Shopify, I decided to continue to use it because of how much I liked it!

CandaScent Labs

Sep 01, 2024  on Shopify

When we ran into trouble Roel stepped right in and helped us troubleshoot and solve the problem quickly. All this on a major holiday! So grateful for the quick and knowledgable help and support! Made our day

The Sassy Club

Aug 28, 2024  on Shopify

Been a pleasant switch from Yotpo, they even provide a video on how to import your reviews from Yotpo

Be in Love

Aug 26, 2024  on Shopify

What a great experience with this app! I needed some help with the set up of some tinge and the team members helped me so fast! Awesome experience working with this app!

Tahitian Lime

Aug 25, 2024  on Shopify

Just awesome for our business as we can reply via our own words or the amazing AI, and it is visable on our website for future business too. Easy to use

Enchanted Papier

Aug 25, 2024  on Shopify

I started using it today and it is so intuitive. I was able to integrate reviews from Etsy and Google with out any issues. It was also easy to edit and arrange the reviews on my website.

Anovair

Aug 25, 2024  on Shopify

I had an issue with a widget that kept freezing. I contacted Roel from customer support, and it was fixed in no time. Really happy with the quick assistance!​

My Store

Aug 25, 2024  on Shopify

I have used many apps on Shopify to help improve my clients' results, and I must say that Fera has been invaluable in this process. The team at Fera, particularly Holden and Joel, exemplifies the level of service I value—quick, polite, and extremely knowledgeable. This app will always be my first choice for all my website needs.

Combat Collective UK

Aug 22, 2024  on Shopify

Love it, easy setup and installation! Tech support was really helpful and reply in minutes. Excellent features: you can request for reviews, import reviews, link them to the products etc., lots of customisations too.

Inspired Spark

Aug 20, 2024  on Shopify

I've been using the free Fera plan for a while now on my site https://inspiredspark.com.au/ and am super happy with the funtionality. Their chat support is exceptional and there whern you need it.

Pelene.net | Prodaja pelena online

Aug 20, 2024  on Shopify

Excellent translation capabilities for non-English stores. Customer support is fast & very helpful. On the free plan, the number of automatic review requests is low at 10. Other than that, an excellent app.

The Scented Scout

Aug 19, 2024  on Shopify

I've tried another review app, and decided to opt for Fera because it has everything that I need. I also got a great support from the app!

FOGBUSTER® Coffee

Aug 17, 2024  on Shopify

Fera product review app, is a really excellent tool, extremely easy to use and operate, adds immediate value to any store or website.

Elizabeth Wade Studio

Aug 15, 2024  on Shopify

Fera was easy to set up and I started getting reviews right away. I needed help installing a widget to my front page and an agent was available in less than a minute to walk me through it.

Moss Rock Metals

Aug 15, 2024  on Shopify

It works great just wish it had more than 10 automatic emails for the free plan. The next tier is pretty expensive but I might be willing to pay for a paid plan if it cost a little less.

Pelargon Design

Aug 15, 2024  on Shopify

Very useful app that I would recommend to all Shopify users. Easy set up and great customer support.

Zikky Minky

Aug 14, 2024  on Shopify

I'm not sure what happened because I had been using this app for a few years. It seems they had a rebranding of some sorts. Everything looks different plus all of the reviews I had have been deleted. I won't be using this app anymore and I cannot and will not recommend this app to anyone moving forward.

SH Supply LLC

Aug 06, 2024  on Shopify

A great great app! Switched from another app that was great but getting very expensive. This app can do so much more than that previous app could and is a fraction of the price. Their support is phenomenal as well. Thanks again!

The Foalyard

Aug 05, 2024  on Shopify

Makes it easy to import reviews from Etsy and Trustpilot although it is a shame it doesn't verify those from Trustpilot despite the apparent established connection. A bigger bummer for us is that I hoped it will be easy to import eBay reviews too but the only way one can do that is to use some Chrome extension to export to a CSV (pay that as well if you have many), adjust that to Fera's CSV template and import then into the app. These reviews will most likely be unverified too. However, unlike the Opinew Product Reviews App UGC app, the backend is intuitive and the frontend widgets appear nicely designed and you don't get the unnecessary "powered by" clutter.

Wakefield Handmade

Aug 04, 2024  on Shopify

This is a great app! We've been using it for over a year, and our little pottery studio has racked up almost 1500 reviews. We worked with Fera's support team to reposition where the reviews show up on our site so that they can more easily be seen by customers browsing for our pots. We have a very loyal and appreciative customer base, but I think all the positive reviews really help us get more first time orders.

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