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Customer reviews: Fera Product Reviews App

<h3>What Merchants Think</h3> <p>The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy setup process</li> <li>Outstanding customer support, noted for its responsiveness and helpfulness</li> <li>Seamless integration with platforms like Shopify, Etsy, and Trustpilot</li> <li>Customization options for review display, including support for photos and videos</li> <li>Increased customer engagement and trust due to professional-looking review displays</li> <li>Automated review requests and follow-ups</li> </ul> <h3>Common Concerns</h3> <ul> <li>Complaints about data retention issues, including missing reviews</li> <li>Challenges with billing and unclear subscription charges</li> <li>Complicated import process for reviews from some platforms, like eBay</li> <li>Occasional technical issues needing support intervention</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.</p>

Reviews (6,013)

Overall rating
4.9

What Merchants Think

The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.

Key Strengths

  • User-friendly interface and easy setup process
  • Outstanding customer support, noted for its responsiveness and helpfulness
  • Seamless integration with platforms like Shopify, Etsy, and Trustpilot
  • Customization options for review display, including support for photos and videos
  • Increased customer engagement and trust due to professional-looking review displays
  • Automated review requests and follow-ups

Common Concerns

  • Complaints about data retention issues, including missing reviews
  • Challenges with billing and unclear subscription charges
  • Complicated import process for reviews from some platforms, like eBay
  • Occasional technical issues needing support intervention

Final Thoughts

Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.

Moss Rock Metals

Aug 15, 2024  on Shopify

It works great just wish it had more than 10 automatic emails for the free plan. The next tier is pretty expensive but I might be willing to pay for a paid plan if it cost a little less.

Pelargon Design

Aug 15, 2024  on Shopify

Very useful app that I would recommend to all Shopify users. Easy set up and great customer support.

Zikky Minky

Aug 14, 2024  on Shopify

I'm not sure what happened because I had been using this app for a few years. It seems they had a rebranding of some sorts. Everything looks different plus all of the reviews I had have been deleted. I won't be using this app anymore and I cannot and will not recommend this app to anyone moving forward.

SH Supply LLC

Aug 06, 2024  on Shopify

A great great app! Switched from another app that was great but getting very expensive. This app can do so much more than that previous app could and is a fraction of the price. Their support is phenomenal as well. Thanks again!

The Foalyard

Aug 05, 2024  on Shopify

Makes it easy to import reviews from Etsy and Trustpilot although it is a shame it doesn't verify those from Trustpilot despite the apparent established connection. A bigger bummer for us is that I hoped it will be easy to import eBay reviews too but the only way one can do that is to use some Chrome extension to export to a CSV (pay that as well if you have many), adjust that to Fera's CSV template and import then into the app. These reviews will most likely be unverified too. However, unlike the Opinew Product Reviews App UGC app, the backend is intuitive and the frontend widgets appear nicely designed and you don't get the unnecessary "powered by" clutter.

Wakefield Handmade

Aug 04, 2024  on Shopify

This is a great app! We've been using it for over a year, and our little pottery studio has racked up almost 1500 reviews. We worked with Fera's support team to reposition where the reviews show up on our site so that they can more easily be seen by customers browsing for our pots. We have a very loyal and appreciative customer base, but I think all the positive reviews really help us get more first time orders.

Undersure

Jul 25, 2024  on Shopify

As a business owner, finding an app that balances functionality and affordability is crucial. Fera stands out as the perfect solution. After testing multiple options, Fera emerged as the clear winner in terms of performance and cost-effectiveness.

Studio Hall

Jul 24, 2024  on Shopify

Fera's team was extremely quick to respond when I had an issue. I'm very happy thus far with the app!

GEM PWR

Jul 23, 2024  on Shopify

The tool is very flexible with lots of useful controls that can be used in many parts of the website. I was able to import my reviews from other platforms in a very easy way. Finally, the support on this app is first class. Holden helped fix some issues in a very quick and professional way.

Fleurir

Jul 23, 2024  on Shopify

Fera is literally the best review app here on Shopify! User-friendly, smooth, and just incredible! And the customer service too! Thank you, Fera.

Aurora Gleams

Jul 23, 2024  on Shopify

The best 'review app' you can find here. I had many doubts and their team helped me with it. One of the best support from their team (without a subscription!!)

Bell Feed Company

Jul 22, 2024  on Shopify

Easy to use app. the auto email function has been very helpful in developing new reviews regularly.

Sparko

Jul 19, 2024  on Shopify

Fera hands down has the best customer support. The team is always so patient with me and they've helped me resolve every issues I've encountered so far. The app is very intuitive to use as well.

Munki Magik

Jul 16, 2024  on Shopify

I've been using Fera for quite a while now and it's great!! Very customisable widgets and options for store reviews for service based websites as well as e-commerce stores. Outstanding customer support from Roel too means it's a 10 out of 10 from me :)

Glow Body and Soul

Jul 14, 2024  on Shopify

So helpful in helping me figure out how to post reviews. They even matched up my fonts for me! So very helpful. Would highly recommend Fera.

Well Traveled

Jul 14, 2024  on Shopify

Using the Fera free plan. App integrates seamlessly with our store. Every time I need support with something, the Fera team is prompt, friendly, and knowledgeable. I'm happy with my choice to use Fera and the free plan works for our needs as a small business.

Designer Digs

Jul 12, 2024  on Shopify

Tellisin mehele 2 Polo särki ja super rahul. Näevad välja nagu uued ja megahea hind. Aitäh, tellin kindlasti varsti veel, kampsuni hooaeg on tulemas :)

LuxFire

Jul 12, 2024  on Shopify

Best review app I've ever seen. Easily collect reviews as well as upload csv reviews. The support person is also very enthusiastic and friendly, answering and solving problems very quickly. thank you

PROTECTOR

Jul 11, 2024  on Shopify

Great customer service. I got human tech support immediately and he was very helpful in fixing a couple widget problems on my website.

MikeintheValley

Jul 11, 2024  on Shopify

12.07.24 Update: habe die App leider wieder gelöscht. Die Mailvorlagen werden immer wieder von der Du-Form in die Sie-Form convertiert, wenn die Dashboard-Spracheinstellung auf Deutsch ist. Support konnte es trotz ehrlichen Bemühens leider nicht lösen. 10.07.24 Die Fera App ist genial gemacht. Habe nach einer Bewertungs-App gesucht, die leistungsfähig und doch einfach zu bedienen ist, ohne zu sehr ins Geld zu gehen. Alles drei leistet Fera vorbildlich! Innerhalb von 5 Minuten hatte ich die ersten Rezensionen auf meiner Landingpage eingebunden. Echt stark.

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