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Customer reviews: PH Ship Rate & Track for FedEx

Develop by PluginHive

Reviews (596)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

  • Seamless integration with Shopify
  • Exceptional customer support and onboarding process
  • User-friendly interface
  • Real-time FedEx shipping rates and tracking
  • Ability to display negotiated FedEx rates
  • Efficient problem resolution by the support team

Common Concerns

  • Occasional issues with FedEx Freight shipment rates
  • Learning curve similar to other shipping apps
  • Some technical setup challenges
  • Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

Vantage Coffee Roasters - Wholesale

Jan 19, 2025  on Shopify

Touseef was extremely helpful in explaining app functionality. App works great and service is excellent with this company. Highly recommend!

THELIFESTYLEDCO Shop

Jan 15, 2025  on Shopify

Super friendly and helpful. I had issues figuring out how to use the app, and after a 15 minute call it all made sense! Hope to continue using this app in the future

Cable Bullet Sandbox

Jan 15, 2025  on Shopify

Looks like it will work to solve our problem for creating return labels in Shopify. Touseef was very helpful.

Tilehouz

Jan 11, 2025  on Shopify

I have used this app for almost 3 years and, overall, good value for money; however, very problematic with Fedex Freight shipment rates. I would not recommend this app if you are shipping bulk or heavy items like we do. These 5 star reviews aren’t justified in my experience.They always blame Fedex for the same problem that happens 5-6 times every year which costs us thousands of dollars in sales because their app cannot pull the economy freight rates from Fedex API and shows the crazy expensive 1-2-3 day express freight rates. If it’s a Fedex problem, which has lasted 6 days this time, how are you able to get these expensive rates? Same problem every year and same excuses, no live support whatsoever. I am the owner Tilehouz.com, by the way. Cancelling your app as soon as I set up the new rates services app.

7ART CONCEPT STORE

Nov 21, 2024  on Shopify

J'ai rencontrée un problème aujourd'hui avec l'app, envoyé un mail aussitot et j'ai aussitot recu une reponse de l'application. Nous avons programmé un rdv le jour meme et le probleme est résolu. Le service est top merci beaucoup

AURORRA By ARRIS

Nov 17, 2024  on Shopify

Sibi was the absolute best help!! He called me and helped me set up the app correctly. He was extremely knowledgeable, professional and helpful Thank you so so much!

Ann Hand

Nov 04, 2024  on Shopify

The support for this app is wonderful. They answer my questions, promptly, and very patient when I don't understand the solution the first time around. So pleased with this app and its support!

Jibarito de la Cajita®

Oct 29, 2024  on Shopify

We were looking to set up international shipments. The app is perfect for that. Great support team. Great functionality.

Perfumehead

Oct 24, 2024  on Shopify

Fantastic customer support. We have used this app to integrate FedEx with our ShopifyPlus store. The setup was straightforward, the documentation concise, and the customer support was there if we needed it—the best app for FedEx label generation.

Paw Store

Oct 21, 2024  on Shopify

I used Plugin Hive with. my woocommerce platform and chose to use their Shopify version a well when I migrated my website. I highly recommend PluginHive and their reps! Amazing customer service by Sibi - he was patient, thorough, knowledgable and I am very thankful to him! Thank you Sibi and Team.

Office Privacy

Oct 15, 2024  on Shopify

Very user friendly and easy to set up. Onboarding was quick and informative. I wanted to charge my customers accurately and this app has helped to make this possible. Thank you!

Synergy Wetsuits

Oct 09, 2024  on Shopify

We've been using this app to integrate FedEx with our Shopify store, and it has been a game-changer. It displays our negotiated FedEx rates perfectly, allowing us to provide accurate shipping costs to our customers. The setup was straightforward, and the customer support team has been extremely helpful with any questions we had along the way. If you need a reliable solution for FedEx shipping on Shopify, this app is a must-have!

Katukina.US

Oct 02, 2024  on Shopify

So far so good. We haven't used the app/plug in long but from what we have We are finding it easy to use, great functionality, and the support has been attentive to actually help with the set up and properly adjusting the settings to the particular needs of our store.

Bourgeois Meat Market

Oct 02, 2024  on Shopify

It was amazing! Very helpful and very knowledgeable. Definitely recommend using the support! Fast and effective!

Blue Unicorn

Sep 30, 2024  on Shopify

Sibi has been extremely helpful. He has answered my questions and gone above and beyond to provide excellent service.

Orchid Dates Store

Sep 29, 2024  on Shopify

The technical support team was really helpful and made it really easy for us to navigate through the application.

SquarePeg

Sep 25, 2024  on Shopify

Had an issue and App developers followed up with my concerns and addressed in a timely manner. Would recommend this app for anyone with Shipping multiple orders at a time . It makes it much easier for someone in a warehouse setting to print, pack , and ship orders our easier and faster. There are many features than make this app unique. we are able to ship our products out with accurate shipping rates to customers and manage that imformation in the app. Highly Recommend.

The Healing Bar

Sep 02, 2024  on Shopify

very helpful customer service today. The assistance made it very easy to set up my shipping account.

Paper Shoot Camera

Aug 27, 2024  on Shopify

I recommend that anyone who wants to use FedEx with Shopify contact this App. The support is A++++++. They are very responsive and very professional to work with.

Laos To Your House, Inc.

Aug 13, 2024  on Shopify

Awesome service and great experience! I highly recommend this app. Their setup and technical support are great!

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