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Customer reviews: PH Ship Rate & Track for FedEx

Develop by PluginHive

Reviews (555)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

  • Seamless integration with Shopify
  • Exceptional customer support and onboarding process
  • User-friendly interface
  • Real-time FedEx shipping rates and tracking
  • Ability to display negotiated FedEx rates
  • Efficient problem resolution by the support team

Common Concerns

  • Occasional issues with FedEx Freight shipment rates
  • Learning curve similar to other shipping apps
  • Some technical setup challenges
  • Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

Katukina.US

Oct 02, 2024  on Shopify

So far so good. We haven't used the app/plug in long but from what we have We are finding it easy to use, great functionality, and the support has been attentive to actually help with the set up and properly adjusting the settings to the particular needs of our store.

Bourgeois Meat Market

Oct 02, 2024  on Shopify

It was amazing! Very helpful and very knowledgeable. Definitely recommend using the support! Fast and effective!

Blue Unicorn

Sep 30, 2024  on Shopify

Sibi has been extremely helpful. He has answered my questions and gone above and beyond to provide excellent service.

Orchid Dates Store

Sep 29, 2024  on Shopify

The technical support team was really helpful and made it really easy for us to navigate through the application.

SquarePeg

Sep 25, 2024  on Shopify

Had an issue and App developers followed up with my concerns and addressed in a timely manner. Would recommend this app for anyone with Shipping multiple orders at a time . It makes it much easier for someone in a warehouse setting to print, pack , and ship orders our easier and faster. There are many features than make this app unique. we are able to ship our products out with accurate shipping rates to customers and manage that imformation in the app. Highly Recommend.

The Healing Bar

Sep 02, 2024  on Shopify

very helpful customer service today. The assistance made it very easy to set up my shipping account.

Paper Shoot Camera

Aug 27, 2024  on Shopify

I recommend that anyone who wants to use FedEx with Shopify contact this App. The support is A++++++. They are very responsive and very professional to work with.

Laos To Your House, Inc.

Aug 13, 2024  on Shopify

Awesome service and great experience! I highly recommend this app. Their setup and technical support are great!

Hangukbox

Aug 04, 2024  on Shopify

I needed to change the primary account. It would have been nice if I could modify it myself, but I couldn't. So I sent an e-mail because I needed help. The customer support was really kind and responded quickly. It was amazing to get a quick resolution. Thank you so much!!

Hanae Mori Parfums

Jul 30, 2024  on Shopify

Application parfaitement fonctionnelle et fiable ! Un gain de temps immédiat et indéniable pour tous vos envois depuis votre compte Fedex. Les possibilités de paramétrages sont importantes et le support est très réactif à vos demandes avec même la possibilité de vous accompagner à distance si cela est nécessaire ! Un must have !

JellyFish Lighting

Jul 23, 2024  on Shopify

The technical support and training provide by PluginHive is incredible. After struggling to setup and understand how shipping rate are setup on my own, support reached out to me proactively. Without any delay I was able to connect with them and not only resolved my issues but provided additional training. Thank you for your support.

Island Vintage Coffee

Jul 21, 2024  on Shopify

We were able to complete the app setup to display FedEx services on checkout and generate label for my Shopify orders. Thank you so much!

Zaghou Store

Jul 18, 2024  on Shopify

PH Ship Rate & Track for FedEx is a game-changer! This plugin seamlessly integrates with our store, offering real-time FedEx shipping rates and effortless tracking. It’s incredibly user-friendly, saving us time and boosting customer satisfaction. A must-have for any e-commerce business!

Konig Wheels USA

Jun 25, 2024  on Shopify

The app helps to add shipping and rate options that Shopify should have natively. Also, the customer service is AMAZING!

Lithia Spring Water

May 08, 2024  on Shopify

PH Ship Rate & Track for FedEx has one of the best support groups you will ever find. We have a Shopify store that uses PH Ship Rate and for a number of years, we have had no problems. Recently problems occurred. We contacted the support group and in only hours they fixed the problem. SIMPLY THE BEST

Nail Maxx Supply

Apr 25, 2024  on Shopify

I was incredibly impressed by the promptness and efficiency of the support team as they reached out to assist me in setting up the app. Their responsiveness was unparalleled, and their proactive approach in ensuring a seamless onboarding experience was truly commendable.

Michael Wainwright USA

Apr 25, 2024  on Shopify

We have been using this app for a few years, works great connecting our existing FedEx account to use in Shopify. All of a sudden it stopped working, customer support was immediate and helpful. As it turns out, the problem was not with PH Ship, it was our fault: we had changed items in the store, but the item was purchased by the customer before the change, so shipping had to be manual. Not sure I would have figured out without PH's customer support.

x-io Technologies

Apr 17, 2024  on Shopify

The best customer support I've ever experienced. A one-on-one intro call, helping me set everything up and answering all my questions.

Casaveve

Apr 15, 2024  on Shopify

I have had extemelly excellent service from Sibi from Pluginhive. I am so happy and content with the service I have received. He even went all out by calling me and allowing me to share my screen for support where I was having technical difficulties.

Bridge City Tool Works

Apr 11, 2024  on Shopify

Great service and very responsive on issues that require troubleshoot. Thank you so much for the help and shout out to Sibi!

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