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Customer reviews: PH Ship Rate & Track for FedEx

Develop by Shopify

Reviews (549)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

  • Seamless integration with Shopify
  • Exceptional customer support and onboarding process
  • User-friendly interface
  • Real-time FedEx shipping rates and tracking
  • Ability to display negotiated FedEx rates
  • Efficient problem resolution by the support team

Common Concerns

  • Occasional issues with FedEx Freight shipment rates
  • Learning curve similar to other shipping apps
  • Some technical setup challenges
  • Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

Finalmouse

Jan 27, 2026  on Shopify

excellent customer service.

Maians Footwear

Jan 16, 2026  on Shopify

Manohar was very helpful and got me sorted out right away with my fedex account. I was able to set up international shipments with automatic commercial invoice creation and upload to fedex account in just a few minutes. clear, easy and great service.

Dripped & Drizzled

Jan 14, 2026  on Shopify

Enziendela Candle Co.

Jan 14, 2026  on Shopify

Martec by Celhex

Jan 08, 2026  on Shopify

When in trouble call Sibi! Pragmatic, to the point and with solutions to all difficulties one might encounter in setting up this powerful app! Thank you!

Baitmasters of South Florida

Dec 09, 2025  on Shopify

It works great for Fedex, which is my only carrier. Support is knowledgeable and they jump on calls when you need it.

Sage

Nov 24, 2025  on Shopify

easy app that helps us with fedex shipping

PHORIA

Nov 21, 2025  on Shopify

Incredible customer service - really impressed. Every question I had with the set up was answered in great timing and clarity. Would highly recommend!

Spyder Canada

Nov 20, 2025  on Shopify

The team has been super helpful in the app set up and made sure I understood all aspects of the app. S/O Priyanka for taking the time to how me all the tips and tricks. Thanks!

Gato Dates

Nov 10, 2025  on Shopify

Had two calls with the team and they were super helpful in triaging and resolving my issues. Recommend!

Chef Chew's Kitchen

Nov 04, 2025  on Shopify

Great customer service and this is a simple app to use. Customer Service reached out within minutes to support. I'm using the FedEx OneRate Service and everything is pretty seamless so far. Thank You!

Cani Hair

Oct 28, 2025  on Shopify

Sibi is a great guy. He went through all the questions I have with patience and have a ton of knowledge on the fedx and shopify. Highly recommand this app!!

Scentality

Oct 24, 2025  on Shopify

Incredible customer service, Booked a call, went through the entire set up, simple and concise. Amazing team. Well worth it.

Wollem Jewelry

Oct 16, 2025  on Shopify

Very nice of them to initiate the onboarding call for free. The introduction was very much helpful and needed. The support explained the key points and answered all my questions within 30 minutes. The tool covers pretty wide set of features depending on the shipment needs, which is nice. It integrates well with Shopify orders and products.

My Store

Sep 24, 2025  on Shopify

I wanted this primarily to help pulling over the live rates from FedEx to Shopify. I spent several hours trying to figure out how to do this myself within Spotify and I spend at least two more hours with Shopify support. They were very nice but also could not figure it out. For $20 per month, this little app solved my problem. Support is outstanding......I cannot think of any instance that has been better. I can now pull over my live rates into Shopify checkout. Highly recommended.

Zenn Casa

Sep 12, 2025  on Shopify

Outstanding app and outstanding prompt customer service. As an ecommerce company it makes international shipping very easy. Sagar has been a great support. Would hightly recommend!

Saffi Saana

Sep 10, 2025  on Shopify

Manohar was very helpful in describing all of the features.

Unwind Studio

Sep 09, 2025  on Shopify

The support team is super helpful and very nice to work with! This app is super important for our day-to-day operations! Thank you.

The Outdoor Tactical Shop

Sep 05, 2025  on Shopify

Support is super, can get reply within hr or 24hrs but less likely.

ENROUTE®

Aug 15, 2025  on Shopify

This app is simply great! It takes some time to get the hang of it, but that's mainly because of the complexities with shipping internationally. BUT the support is outstanding. I've never had a support experience on that level. thank you very much

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