Reviews: PH Ship Rate & Track for FedEx

Customer reviews: PH Ship Rate & Track for FedEx

Reviews (555)

Overall rating

4.9

5

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4

1
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1

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What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

Seamless integration with Shopify
Exceptional customer support and onboarding process
User-friendly interface
Real-time FedEx shipping rates and tracking
Ability to display negotiated FedEx rates
Efficient problem resolution by the support team

Common Concerns

Occasional issues with FedEx Freight shipment rates
Learning curve similar to other shipping apps
Some technical setup challenges
Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

Kreepsville

Feb 18, 2025 on Shopify

Meeting was super helpful and informative!

OnlinePharmacy

Feb 14, 2025 on Shopify

Sibi provided first rate onboarding and customer service talking us through what the app has to offer. He also was available for any follow up calls. The app is easy to use and to integrate with our store. We're looking forward to testing it out. Thanks

Nano Kare

Feb 13, 2025 on Shopify

Just had a support with Sibi Firoz and he did a great customer support. Thank you for you assistance so far.

HIT N MOVE

Feb 13, 2025 on Shopify

Excellent service and service team is very helpful. They solve my app setting issue through the zoom meeting call. The service is appriciated.

Heavenly Hawaiian

Feb 12, 2025 on Shopify

Sibi, was awesome, very prompt in getting online and helping walk me through what needed to be done to help setup the app. Mahalo, Jim Johnson

Ozery Family Bakery

Feb 12, 2025 on Shopify

Sibi was very helpful and I understand everything he said and am happy with the new app

Unofficial Use Only Aftermarket

Feb 11, 2025 on Shopify

After having some initial questions about the integration into Shopify, I contacted the support team here at PH Ship and received immediate help. Sibi guided me through the entire process and helped ensure that my account was functioning properly and working how it should. The app seems great so far but the customer support has been outstanding!

Taylor Custom Rings

Feb 10, 2025 on Shopify

Great app and great customer support. The team is very responsive and helpful and the app does exactly what we need it to. Highly recommended!

Orahhair

Feb 10, 2025 on Shopify

great app that works smoothly with Shopify, the best way to use FedEx in your store. Customer service is also great and very responsive. Sibi helped me solve all my issues patiently and he was very informative

BSC Store USA

Feb 10, 2025 on Shopify

Everything is great so far and I received a personalized call answering all my questions.

Fulcher's Seafood

Feb 10, 2025 on Shopify

Had Great Customer service experience. Helped me thru my situation very quickly.

Orbit DVD

Feb 07, 2025 on Shopify

Like most shipping apps, there's a little bit of a learning curve but Sibi and the team have been responsible and extremely helpful getting us up and going. Recommended!

Brilliance in Diamonds

Feb 06, 2025 on Shopify

Quick and very helpful service with ease of usage.

The Tiny Toddlers

Feb 06, 2025 on Shopify

Great App. Professional and fast customer support!

chlorinewarehouse.com

Feb 05, 2025 on Shopify

Customer service was extremely helpful in helping us get setup.

Cons

Feb 04, 2025 on Shopify

buena aplicación y buena disposición del equipo para resolver dudas.

Bacchus King Cake Store

Jan 30, 2025 on Shopify

Sibi was extremely helpful and got everything set up for us perfectly!

Arbo Space

Jan 30, 2025 on Shopify

Amaia London

Jan 22, 2025 on Shopify

Last Arc Studios

Jan 19, 2025 on Shopify

GREAT SUPPORT, THEY HELPED ME SO MUCH, REALLY HAPPY FOR THE SERVICE !