What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

• Seamless integration with Shopify
• Exceptional customer support and onboarding process
• User-friendly interface
• Real-time FedEx shipping rates and tracking
• Ability to display negotiated FedEx rates
• Efficient problem resolution by the support team

Common Concerns

• Occasional issues with FedEx Freight shipment rates
• Learning curve similar to other shipping apps
• Some technical setup challenges
• Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.