PH Ship Rate & Track for FedEx logo

Customer reviews: PH Ship Rate & Track for FedEx

Develop by PluginHive

Reviews (555)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

  • Seamless integration with Shopify
  • Exceptional customer support and onboarding process
  • User-friendly interface
  • Real-time FedEx shipping rates and tracking
  • Ability to display negotiated FedEx rates
  • Efficient problem resolution by the support team

Common Concerns

  • Occasional issues with FedEx Freight shipment rates
  • Learning curve similar to other shipping apps
  • Some technical setup challenges
  • Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

OnlinePharmacy

Feb 14, 2025  on Shopify

Sibi provided first rate onboarding and customer service talking us through what the app has to offer. He also was available for any follow up calls. The app is easy to use and to integrate with our store. We're looking forward to testing it out. Thanks

Nano Kare

Feb 13, 2025  on Shopify

Just had a support with Sibi Firoz and he did a great customer support. Thank you for you assistance so far.

HIT N MOVE

Feb 13, 2025  on Shopify

Excellent service and service team is very helpful. They solve my app setting issue through the zoom meeting call. The service is appriciated.

Heavenly Hawaiian

Feb 12, 2025  on Shopify

Sibi, was awesome, very prompt in getting online and helping walk me through what needed to be done to help setup the app. Mahalo, Jim Johnson

Unofficial Use Only Aftermarket

Feb 11, 2025  on Shopify

After having some initial questions about the integration into Shopify, I contacted the support team here at PH Ship and received immediate help. Sibi guided me through the entire process and helped ensure that my account was functioning properly and working how it should. The app seems great so far but the customer support has been outstanding!

Taylor Custom Rings

Feb 10, 2025  on Shopify

Great app and great customer support. The team is very responsive and helpful and the app does exactly what we need it to. Highly recommended!

Orahhair

Feb 10, 2025  on Shopify

great app that works smoothly with Shopify, the best way to use FedEx in your store. Customer service is also great and very responsive. Sibi helped me solve all my issues patiently and he was very informative

Orbit DVD

Feb 07, 2025  on Shopify

Like most shipping apps, there's a little bit of a learning curve but Sibi and the team have been responsible and extremely helpful getting us up and going. Recommended!

Vantage Coffee Roasters - Wholesale

Jan 19, 2025  on Shopify

Touseef was extremely helpful in explaining app functionality. App works great and service is excellent with this company. Highly recommend!

THELIFESTYLEDCO Shop

Jan 15, 2025  on Shopify

Super friendly and helpful. I had issues figuring out how to use the app, and after a 15 minute call it all made sense! Hope to continue using this app in the future

Cable Bullet Sandbox

Jan 15, 2025  on Shopify

Looks like it will work to solve our problem for creating return labels in Shopify. Touseef was very helpful.

Tilehouz

Jan 11, 2025  on Shopify

I have used this app for almost 3 years and, overall, good value for money; however, very problematic with Fedex Freight shipment rates. I would not recommend this app if you are shipping bulk or heavy items like we do. These 5 star reviews aren’t justified in my experience.They always blame Fedex for the same problem that happens 5-6 times every year which costs us thousands of dollars in sales because their app cannot pull the economy freight rates from Fedex API and shows the crazy expensive 1-2-3 day express freight rates. If it’s a Fedex problem, which has lasted 6 days this time, how are you able to get these expensive rates? Same problem every year and same excuses, no live support whatsoever. I am the owner Tilehouz.com, by the way. Cancelling your app as soon as I set up the new rates services app.

7ART CONCEPT STORE

Nov 21, 2024  on Shopify

J'ai rencontrée un problème aujourd'hui avec l'app, envoyé un mail aussitot et j'ai aussitot recu une reponse de l'application. Nous avons programmé un rdv le jour meme et le probleme est résolu. Le service est top merci beaucoup

AURORRA By ARRIS

Nov 17, 2024  on Shopify

Sibi was the absolute best help!! He called me and helped me set up the app correctly. He was extremely knowledgeable, professional and helpful Thank you so so much!

Ann Hand

Nov 04, 2024  on Shopify

The support for this app is wonderful. They answer my questions, promptly, and very patient when I don't understand the solution the first time around. So pleased with this app and its support!

Jibarito de la Cajita®

Oct 29, 2024  on Shopify

We were looking to set up international shipments. The app is perfect for that. Great support team. Great functionality.

Perfumehead

Oct 24, 2024  on Shopify

Fantastic customer support. We have used this app to integrate FedEx with our ShopifyPlus store. The setup was straightforward, the documentation concise, and the customer support was there if we needed it—the best app for FedEx label generation.

Paw Store

Oct 21, 2024  on Shopify

I used Plugin Hive with. my woocommerce platform and chose to use their Shopify version a well when I migrated my website. I highly recommend PluginHive and their reps! Amazing customer service by Sibi - he was patient, thorough, knowledgable and I am very thankful to him! Thank you Sibi and Team.

Office Privacy

Oct 15, 2024  on Shopify

Very user friendly and easy to set up. Onboarding was quick and informative. I wanted to charge my customers accurately and this app has helped to make this possible. Thank you!

Synergy Wetsuits

Oct 09, 2024  on Shopify

We've been using this app to integrate FedEx with our Shopify store, and it has been a game-changer. It displays our negotiated FedEx rates perfectly, allowing us to provide accurate shipping costs to our customers. The setup was straightforward, and the customer support team has been extremely helpful with any questions we had along the way. If you need a reliable solution for FedEx shipping on Shopify, this app is a must-have!

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