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Customer reviews: PH Ship Rate & Track for FedEx

Develop by PluginHive

Reviews (596)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

  • Seamless integration with Shopify
  • Exceptional customer support and onboarding process
  • User-friendly interface
  • Real-time FedEx shipping rates and tracking
  • Ability to display negotiated FedEx rates
  • Efficient problem resolution by the support team

Common Concerns

  • Occasional issues with FedEx Freight shipment rates
  • Learning curve similar to other shipping apps
  • Some technical setup challenges
  • Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

Rocket Canopy

Apr 16, 2025  on Shopify

This app makes printing the labels needed for our FedEx account much easier. Before, we had to manually add everything on the FedEx site, but this is a great solution. Also, customer support is top-notch, as they are there to help with any questions you may have.

BuyGloves.com

Apr 07, 2025  on Shopify

great app, works well with my fedex account. same rates as my fedex account. Quick & Great support ;)

Kinsman Seafood

Apr 03, 2025  on Shopify

Got the app to print labels directly from Shopify to Fedex. Works. I needed some customer assistance to set it up. App support was helpful and simple. Thank you.

SM

Apr 03, 2025  on Shopify

I was tired of using Shippo JUST for FedEx. Now with this app I can do everything in one spot!! Great customer support too.

UmberJLenay LLC

Mar 26, 2025  on Shopify

Sagar was amazing, very clear on how to guide us in setting up this app, now i am confident on using it correctly. Thank you so much! :)

Jamali Garden

Mar 21, 2025  on Shopify

Excellent service. Very Knowledgeable on the shipping rates calculations. The actual billed rates from FedEx vs estimated rates were very close. Also, no limit on how many shipping labels you can print is a breeze. Thanks.

LogoJET Inc.

Mar 12, 2025  on Shopify

Amazing service. All questions were answered completely and in a manner that was easy to understand. Manohar was a huge help.

SeedWise Snacks

Mar 12, 2025  on Shopify

Manohar was able to help me out successfully with generating labels and adjusting the packages on my account.

JH Wall Paints

Mar 04, 2025  on Shopify

Sibi Firoz was excellent in helping me set up Fedex One Rate and configure everything on our Shopify site. Highly recommend this app. I downloaded it and within an hour there was an email to set up a call. Thanks again for everything and this app will be super helpful to our business.

Frederick Gunn Bookstore

Mar 03, 2025  on Shopify

Sibi Firoz was very helpful, and explained the settings I needed to check in order to get the results I desired. Thank you!

Maison dOrient

Feb 28, 2025  on Shopify

Very helpful support from PH. All the staff are helpful. We are able to process our shipments with FedEx One Rate

BRAZE

Feb 21, 2025  on Shopify

Incredible customer service! Touseef was incredible! Great explanations, listens and knows his job inside out! I would recommend him 300%!

OnlinePharmacy

Feb 14, 2025  on Shopify

Sibi provided first rate onboarding and customer service talking us through what the app has to offer. He also was available for any follow up calls. The app is easy to use and to integrate with our store. We're looking forward to testing it out. Thanks

Nano Kare

Feb 13, 2025  on Shopify

Just had a support with Sibi Firoz and he did a great customer support. Thank you for you assistance so far.

HIT N MOVE

Feb 13, 2025  on Shopify

Excellent service and service team is very helpful. They solve my app setting issue through the zoom meeting call. The service is appriciated.

Heavenly Hawaiian

Feb 12, 2025  on Shopify

Sibi, was awesome, very prompt in getting online and helping walk me through what needed to be done to help setup the app. Mahalo, Jim Johnson

Unofficial Use Only Aftermarket

Feb 11, 2025  on Shopify

After having some initial questions about the integration into Shopify, I contacted the support team here at PH Ship and received immediate help. Sibi guided me through the entire process and helped ensure that my account was functioning properly and working how it should. The app seems great so far but the customer support has been outstanding!

Taylor Custom Rings

Feb 10, 2025  on Shopify

Great app and great customer support. The team is very responsive and helpful and the app does exactly what we need it to. Highly recommended!

Orahhair

Feb 10, 2025  on Shopify

great app that works smoothly with Shopify, the best way to use FedEx in your store. Customer service is also great and very responsive. Sibi helped me solve all my issues patiently and he was very informative

Orbit DVD

Feb 07, 2025  on Shopify

Like most shipping apps, there's a little bit of a learning curve but Sibi and the team have been responsible and extremely helpful getting us up and going. Recommended!

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