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Customer reviews: PH Ship Rate & Track for FedEx

Develop by PluginHive

Reviews (536)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

  • Seamless integration with Shopify
  • Exceptional customer support and onboarding process
  • User-friendly interface
  • Real-time FedEx shipping rates and tracking
  • Ability to display negotiated FedEx rates
  • Efficient problem resolution by the support team

Common Concerns

  • Occasional issues with FedEx Freight shipment rates
  • Learning curve similar to other shipping apps
  • Some technical setup challenges
  • Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

Platinum Biologics

May 21, 2025  on Shopify

I hired PH Ship Rate to improve our shipping CRM, and I couldn't be more impressed with the results. From the very beginning, their team was knowledgeable, responsive, and truly understood our operational challenges. They streamlined our processes, eliminated a lot of manual tasks, and implemented features that have significantly increased our efficiency. What used to take hours now takes minutes—and the time saved has allowed our team to focus on more strategic tasks. Beyond the technical improvements, their customer service has been top-notch. Every question or issue was handled quickly and professionally, and they went above and beyond to ensure we were happy with the final product. If you're looking for a team that delivers real results and genuinely cares about improving your business, I highly recommend it.

Club Hallelujah

May 13, 2025  on Shopify

I recently received support for a Shopify plugin from Priyanka, and I have to say-she was absolutely amazing! She demonstrated incredible patience, was extremely professional, kind, pleasant, and truly service-oriented. This was honestly one of the best customer service experiences I’ve ever had. Bravo, Priyanka!

Quetzalli Jewelry

May 12, 2025  on Shopify

If you want to ship Fedex One Rate through shopify they can do it. They guided me through the process.

Lobster Boys LLC

May 09, 2025  on Shopify

It was great customer support service. Our issue was resolved immediately after talking to the representative. Highly recommended this app for Shopify integration.

Rhoan Equestrian

May 09, 2025  on Shopify

They have been extremely helpful with integrating my shipping through FedEx and have been willing to offer technical assistance and support as issues arise. I highly recommend.

King Of Weighted Shop

May 09, 2025  on Shopify

Really appreciate the onboarding call! We could clarify all questions directly from the start, which was very great.

Oates Specialties LLC

Apr 30, 2025  on Shopify

Sibi was very knowledgeable and able to answer all of my questions in getting the One Rate function set up.

Nickel & Suede

Apr 24, 2025  on Shopify

Our customer service representative was very helpful in getting the app set up and running. I appreciate the knowledge in integrating FedEx with Shopify.

Almere

Apr 18, 2025  on Shopify

We loved working with Manohar! Super quick help and great at communicating and fixing our error message. So grateful.

KOKIKOKI BAKEHOUSE

Apr 17, 2025  on Shopify

This app can help you with new business set up.easy to install.Support team very nice communication.

Rocket Canopy

Apr 16, 2025  on Shopify

This app makes printing the labels needed for our FedEx account much easier. Before, we had to manually add everything on the FedEx site, but this is a great solution. Also, customer support is top-notch, as they are there to help with any questions you may have.

BuyGloves.com

Apr 07, 2025  on Shopify

great app, works well with my fedex account. same rates as my fedex account. Quick & Great support ;)

Kinsman Seafood

Apr 03, 2025  on Shopify

Got the app to print labels directly from Shopify to Fedex. Works. I needed some customer assistance to set it up. App support was helpful and simple. Thank you.

SM

Apr 03, 2025  on Shopify

I was tired of using Shippo JUST for FedEx. Now with this app I can do everything in one spot!! Great customer support too.

UmberJLenay LLC

Mar 26, 2025  on Shopify

Sagar was amazing, very clear on how to guide us in setting up this app, now i am confident on using it correctly. Thank you so much! :)

Jamali Garden

Mar 21, 2025  on Shopify

Excellent service. Very Knowledgeable on the shipping rates calculations. The actual billed rates from FedEx vs estimated rates were very close. Also, no limit on how many shipping labels you can print is a breeze. Thanks.

LogoJET Inc.

Mar 12, 2025  on Shopify

Amazing service. All questions were answered completely and in a manner that was easy to understand. Manohar was a huge help.

SeedWise Snacks

Mar 12, 2025  on Shopify

Manohar was able to help me out successfully with generating labels and adjusting the packages on my account.

JH Wall Paints

Mar 04, 2025  on Shopify

Sibi Firoz was excellent in helping me set up Fedex One Rate and configure everything on our Shopify site. Highly recommend this app. I downloaded it and within an hour there was an email to set up a call. Thanks again for everything and this app will be super helpful to our business.

Frederick Gunn Bookstore

Mar 03, 2025  on Shopify

Sibi Firoz was very helpful, and explained the settings I needed to check in order to get the results I desired. Thank you!

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