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Customer reviews: Fastr: SMS & Email Marketing

Develop by Royal Apps

Reviews (275)

Overall rating
4.9

What Merchants Think

The "Fastr: SMS & Email Marketing" app has garnered largely positive reviews from merchants who appreciate its ease of use, efficient customer support, and effective recovery of abandoned carts. Many users find it intuitive and powerful, particularly for marketing and customer recovery, though some have raised concerns about unexpected charges and billing transparency.

Key Strengths

  • Intuitive and user-friendly interface
  • Effective abandoned cart recovery via SMS, email, and push notifications
  • Responsive and helpful customer support, frequently praised representatives include Patrick, David, and Arthur
  • Quick and easy setup process
  • Comprehensive features that enhance marketing efficiency

Common Concerns

  • Reports of unexpected charges and billing issues
  • Some issues with transparency regarding usage fees and billing cycles
  • Emails going to spam folders for some users

Final Thoughts

Overall, Fastr is well-received for its functionality and support, making it a valuable tool for enhancing marketing and recovery efforts. However, there is room for improvement in transparency and communication regarding billing practices. Despite these concerns, many users highly recommend the app for its effectiveness and ease of integration into their e-commerce operations.

Dream Dolls Beauty

Jul 10, 2024  on Shopify

RECIEVED RANDOM CHARGES AND THIS COMPANY NOR SHOPIFY HAVE A REASON AS TO WHY I AM BEING CHARGED SUPPOSEDLY SHOPIFY API ISSUES WAS THEIR EXCUSE. MIND YOU THEY ARE SHOWING THAT I AM BEING BILLED IN ADVANCED. STAY AWAY FROM THIS APP VERY SCAMMISH. I DID NOT AUTHORIZE ANY CHARGES AND THERE IS ABSOLUTELY NO PROOF OF A BILLING CYCLE WITH THIS APP.

LIZA VETA

Jul 04, 2024  on Shopify

HAVE I BEEN SCAMMED? I had a terrible experience with this app. They unexpectedly charged me a £33 fee labeled as a "1 usage fee," which is not mentioned anywhere on their website. Their customer service is a joke—each person I talked to gave me a different excuse. One person claimed it was due to ongoing problems with the Shopify API for the past six months, and they solved it just now.. after 6 months. I contacted shopify and they said it is nothing to do with. This app is full of hidden fees, and they don't care about fixing the issues. Shopify won't help you either, so you're left stuck with these random charges. I feel scammed and strongly advise against using this app. Good luck to the developers; they will need it. P.S. I have all the proof that I did not authorise you to charge this fee, nor you have any proof that I agree for this billing, as you even do not have a billing cycle showing on my shopify payments, so don't bother replying to show others that you're right in this case.

Sublina

Jun 28, 2024  on Shopify

Interface fluide, le service client est top. je remercie Patrick pour son professionnalisme et sa réactivité

Minglemart

Jun 12, 2024  on Shopify

Patrick a été incroyablement serviable. Il m'a aidé avec gentillesse et professionnalisme. Je suis très satisfait de son assistance et je recommande vivement ses services.

LaserBeauty

May 18, 2024  on Shopify

Bonne application, m'a fait gagné des ventes en plus, et une assistance client parfaite (Patrick). On parle avec des vrai personnes en direct.

SimpleStreet

Mar 28, 2024  on Shopify

L'application à avoir si vous faites de Marketing SMS le système de flow est extrêment simple et puissant, j'ai eu un petit soucis sur le système de campagne mais le service client m'a répondu super vite! Merci à David pour sa rapidité et sa gentillesse. Je recommande l'application à 100%

Claro Jewels

Mar 19, 2024  on Shopify

Very impressed with this app. Has worked wonders for our company. Customer service is great and normally answer immediately. Special mention to David who helped with the setup and filling me in on all the steps to get us up and running.

Ears 360 : L'alternative au coton tige

Jan 22, 2024  on Shopify

it's super easy to set up, very intuitive and very powerful (especially for SMS). Customer support is very responsive, which makes a big difference compared to the competition. I'd like to thank David, who has great tips and is very pleasant!

PANDAGLOBE

Jan 04, 2024  on Shopify

Just evaluating the app at the moment but my first eval are ok ! Great Thanks to Marc for the customer support given I appreciate the reactivity.

Pendants Bazaar

Oct 09, 2023  on Shopify

good customer service but the app needs to provide more transparency by providing proper data about how many SMS being sent to which country and how much i got charged. I have discussed all this with David, noted all the stuff and promised to make improvements to it.

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