What Merchants Think

The "Fastr: SMS & Email Marketing" app has garnered largely positive reviews from merchants who appreciate its ease of use, efficient customer support, and effective recovery of abandoned carts. Many users find it intuitive and powerful, particularly for marketing and customer recovery, though some have raised concerns about unexpected charges and billing transparency.

Key Strengths

• Intuitive and user-friendly interface
• Effective abandoned cart recovery via SMS, email, and push notifications
• Responsive and helpful customer support, frequently praised representatives include Patrick, David, and Arthur
• Quick and easy setup process
• Comprehensive features that enhance marketing efficiency

Common Concerns

• Reports of unexpected charges and billing issues
• Some issues with transparency regarding usage fees and billing cycles
• Emails going to spam folders for some users

Final Thoughts

Overall, Fastr is well-received for its functionality and support, making it a valuable tool for enhancing marketing and recovery efforts. However, there is room for improvement in transparency and communication regarding billing practices. Despite these concerns, many users highly recommend the app for its effectiveness and ease of integration into their e-commerce operations.