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Customer reviews: Fastr: SMS & Email Marketing

Develop by Royal Apps

Reviews (275)

Overall rating
4.9

What Merchants Think

The "Fastr: SMS & Email Marketing" app has garnered largely positive reviews from merchants who appreciate its ease of use, efficient customer support, and effective recovery of abandoned carts. Many users find it intuitive and powerful, particularly for marketing and customer recovery, though some have raised concerns about unexpected charges and billing transparency.

Key Strengths

  • Intuitive and user-friendly interface
  • Effective abandoned cart recovery via SMS, email, and push notifications
  • Responsive and helpful customer support, frequently praised representatives include Patrick, David, and Arthur
  • Quick and easy setup process
  • Comprehensive features that enhance marketing efficiency

Common Concerns

  • Reports of unexpected charges and billing issues
  • Some issues with transparency regarding usage fees and billing cycles
  • Emails going to spam folders for some users

Final Thoughts

Overall, Fastr is well-received for its functionality and support, making it a valuable tool for enhancing marketing and recovery efforts. However, there is room for improvement in transparency and communication regarding billing practices. Despite these concerns, many users highly recommend the app for its effectiveness and ease of integration into their e-commerce operations.

Golden Beards

Jan 04, 2025  on Shopify

Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.

Fisherscart Seafood Store

Jul 17, 2024  on Shopify

THIS APP WAS A SCAM!!! CHARGE ME $49 FOR USAGE WITHOUT NOTICE!!! THEY'RE ADVERTISING IT FOR FREE BUT BRUH THEY'RE BLAMING SHOPIFY FOR IT! THIS APP MUST BE REMOVED IMMEDIATELY. SCAMMING PEOPLE WITH TERRIBLE SUPPORT. THEY'RE NOT REPLYING AT ALL BLAMING SHOPIFY API. I'VE CONTACTED SHOPIFY SUPPORT AND THEY SAID THAT THEY'RE VIOLATING PARTNERSHIP POLICY AS THEY'RE ADVERTISING IT AS "FREE". The app is free but they'll charge you USAGE fee even if you're not using it. THIS APP IS A SCAM!!! DONT INSTALL THIS THRASH APP AT ALL. You will be billed without your notice and you can't do nothing about it. Terrible app, terrible policy, and terrible support.

JoyEgg

Jul 16, 2024  on Shopify

DO NOT INSTALL THIS APP IF YOU DON'T LIKE HAVING YOUR MONEY STOLEN Haven't used the app at all in the past months and have not signed up to any sort of paid plan either in this time but despite this they took 41.94 USD from me. Only ever got one reply from them and then they went ghost. I didn't authorize any sort of charges or done any sales through their app in this time that would explain the charge. Look at all the other reviews and you'll see a pattern of them doing this to other people as well.

Dream Dolls Beauty

Jul 10, 2024  on Shopify

RECIEVED RANDOM CHARGES AND THIS COMPANY NOR SHOPIFY HAVE A REASON AS TO WHY I AM BEING CHARGED SUPPOSEDLY SHOPIFY API ISSUES WAS THEIR EXCUSE. MIND YOU THEY ARE SHOWING THAT I AM BEING BILLED IN ADVANCED. STAY AWAY FROM THIS APP VERY SCAMMISH. I DID NOT AUTHORIZE ANY CHARGES AND THERE IS ABSOLUTELY NO PROOF OF A BILLING CYCLE WITH THIS APP.

LIZA VETA

Jul 04, 2024  on Shopify

HAVE I BEEN SCAMMED? I had a terrible experience with this app. They unexpectedly charged me a £33 fee labeled as a "1 usage fee," which is not mentioned anywhere on their website. Their customer service is a joke—each person I talked to gave me a different excuse. One person claimed it was due to ongoing problems with the Shopify API for the past six months, and they solved it just now.. after 6 months. I contacted shopify and they said it is nothing to do with. This app is full of hidden fees, and they don't care about fixing the issues. Shopify won't help you either, so you're left stuck with these random charges. I feel scammed and strongly advise against using this app. Good luck to the developers; they will need it. P.S. I have all the proof that I did not authorise you to charge this fee, nor you have any proof that I agree for this billing, as you even do not have a billing cycle showing on my shopify payments, so don't bother replying to show others that you're right in this case.

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