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Customer reviews: Fastr: SMS & Email Marketing

Develop by Royal Apps

Reviews (275)

Overall rating
4.8

What Merchants Think

The "Fastr: SMS & Email Marketing" app has garnered largely positive reviews from merchants who appreciate its ease of use, efficient customer support, and effective recovery of abandoned carts. Many users find it intuitive and powerful, particularly for marketing and customer recovery, though some have raised concerns about unexpected charges and billing transparency.

Key Strengths

  • Intuitive and user-friendly interface
  • Effective abandoned cart recovery via SMS, email, and push notifications
  • Responsive and helpful customer support, frequently praised representatives include Patrick, David, and Arthur
  • Quick and easy setup process
  • Comprehensive features that enhance marketing efficiency

Common Concerns

  • Reports of unexpected charges and billing issues
  • Some issues with transparency regarding usage fees and billing cycles
  • Emails going to spam folders for some users

Final Thoughts

Overall, Fastr is well-received for its functionality and support, making it a valuable tool for enhancing marketing and recovery efforts. However, there is room for improvement in transparency and communication regarding billing practices. Despite these concerns, many users highly recommend the app for its effectiveness and ease of integration into their e-commerce operations.

PetraLouen

Aug 28, 2024  on Shopify

If you want to improve your abandoned checkout recovery, Fastr is the solution. It's a great app. I've tried it and I'm very satisfied. I'd like to thank David for his help and responsiveness.

Quilesso~It

Aug 27, 2024  on Shopify

Ho appena trovato questa applicazione. Non appena l'ho installata, il servizio clienti mi ha chiesto se avessi bisogno di aiuto. Ho colto l'occasione per ottenere tutte le informazioni possibili e David mi ha spiegato bene il funzionamento dell'applicazione. Io e David abbiamo configurato l'app, abbiamo anche eseguito alcuni test e mi sono convinto. Spero che i miei clienti recuperino facilmente i loro checkout abbandonati. Grazie ancora David per il tuo aiuto.

My Store Loxiaz

Aug 26, 2024  on Shopify

Fastr lives up to its name—it's fast, intuitive, and gets the job done effortlessly. Highly satisfied with how smooth everything runs!

CocinaFina

Aug 23, 2024  on Shopify

I've just installed Fastr, and I'm really impressed! The application is very well designed, intuitive and easy to use. In just a few minutes, I was able to familiarize myself with all its features. I just had to activate the necessary reminders. Messages are already pre-configured to convince customers to recover their checkout. It's amazing. I highly recommend it to anyone looking for a quick and efficient solution! Thank you Patrick for your help.

Foot Rio Wear

Aug 22, 2024  on Shopify

Fastr has really simplified the recovery of checkout abandoned for my store. The interface is intuitive, and the results are spot on. David is responsive and always ready to help.

Dumbo

Aug 21, 2024  on Shopify

Le service clientèle a toujours été excellent. Nous recevons rapidement des réponses à nos questions, ce qui est hautement recommandé ! Merci encore, Arthur, et toute l'équipe pour votre réponse rapide et votre solution efficace.

Ernesto Pants

Aug 21, 2024  on Shopify

Fastr is a fantastic app for cart recovery and boosting sales. It's easy to use and brings everything you need for SMS marketing and campaigns into one place. The customer support is outstanding—always responsive and helpful.

Constantin&Watch

Aug 20, 2024  on Shopify

Well thought-out app for recovering abandoned checkouts, whether by sms, email or push notification. I'd like to thank Patrick from customer support who really helped me understand how the app works. All I had to do was set the reminders and the app would take care of the rest. I'd definitely recommend it.

Vortex'Trznz

Aug 18, 2024  on Shopify

The customer support team is very responsive. They helped me set up automatic reminders to recover abandoned checkouts by sms, email and push notification. It was very easy to do. Very useful app. More apps should have live chat support available.

Zapheur 👟

Aug 15, 2024  on Shopify

Una herramienta de recuperación útil si quieres ahorrar dinero y beneficiarte de un buen servicio de atención al cliente. Gracias a Patrick que respondió a todas mis preguntas.

BabyBeat

Aug 12, 2024  on Shopify

Super, David m'a beaucoup aidé à résoudre mes problème de compréhension d'utilisation de Fastr N'hésitez plus !

Zalivon∼US

Aug 12, 2024  on Shopify

I was looking for an app to automatically recover an abandoned checkout and came across this one. It's easy to install and configure. It didn't take me long, just 5 minutes to set the necessary reminders and it does the rest automatically. I'd never seen such an easy-to-use app. David from customer service also helped me out by giving me a few tips on how to recover abandoned checkouts. Thank you very much, David.

Workspace Whim

Aug 11, 2024  on Shopify

This application is fantastic. Customer support is excellent, thanks to Patrick. You can easily set up abandoned cart recovery sequences via SMS, email and push notifications in just a few seconds/minutes. Really impressive. I recommend it to anyone who wants to set up an abandoned checkout recovery system.

MarenSera

Aug 10, 2024  on Shopify

Cette application tout-en-un est vraiment remarquable par sa simplicité d'utilisation et sa configuration "installer et oublier". Elle gère efficacement les notifications push, les e-mails de panier abandonné, les campagnes et les SMS, le tout dans une interface conviviale. La configuration requise de ma part a été minimale, car l'application s'occupe de presque tout automatiquement. De plus, le service client est excellent et réactif. Merci au passage à Patrick. Je recommande vivement !

Barbaros

Aug 09, 2024  on Shopify

Just started using Fastr, and it's great! Sending SMS to recover carts is easy, and I’m already seeing results

Bomacoo

Aug 09, 2024  on Shopify

Très bonne application avec une assistance client parfaite notamment Patrick qui a été très professionnel.

LIZA VETA

Aug 07, 2024  on Shopify

The app fees should be more transparent and customer service could be trained better to deal with payment issues. Had to contact Shopify, then file a report to my bank. The app sorted the refund at the end.

QuorraLux

Aug 07, 2024  on Shopify

I'm using this app to recover abandoned carts, and it's been fantastic so far. The interface is very intuitive and easy to customize. The chat feature is incredibly helpful too - the team was incredibly responsive and guided me step-by-step on enabling one of the key features. Thanks Patrick. Couldn't be happier with this app!

MX-Zaloria

Aug 06, 2024  on Shopify

Incredible app with stellar support! Patrick guided me through setting up my SMS campaign, explaining costs and link insertion. His help was invaluable. Can't wait to see the results - this app is a game-changer!

Tiberro.Boutique

Aug 05, 2024  on Shopify

The app is top-notch and the support team responds very quickly! Thanks Patrick. I highly recommend it.

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