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Customer reviews: Fastr: SMS & Email Marketing

Develop by Royal Apps

Reviews (275)

Overall rating
4.9

What Merchants Think

The "Fastr: SMS & Email Marketing" app has garnered largely positive reviews from merchants who appreciate its ease of use, efficient customer support, and effective recovery of abandoned carts. Many users find it intuitive and powerful, particularly for marketing and customer recovery, though some have raised concerns about unexpected charges and billing transparency.

Key Strengths

  • Intuitive and user-friendly interface
  • Effective abandoned cart recovery via SMS, email, and push notifications
  • Responsive and helpful customer support, frequently praised representatives include Patrick, David, and Arthur
  • Quick and easy setup process
  • Comprehensive features that enhance marketing efficiency

Common Concerns

  • Reports of unexpected charges and billing issues
  • Some issues with transparency regarding usage fees and billing cycles
  • Emails going to spam folders for some users

Final Thoughts

Overall, Fastr is well-received for its functionality and support, making it a valuable tool for enhancing marketing and recovery efforts. However, there is room for improvement in transparency and communication regarding billing practices. Despite these concerns, many users highly recommend the app for its effectiveness and ease of integration into their e-commerce operations.

KIF IMONA

Sep 26, 2024  on Shopify

I love this app. Very useful for our store for abandoned checkout recovery and marketing. Thank you David for your assistance.

Pippy Sips

Sep 24, 2024  on Shopify

We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.

Vlyram

Sep 24, 2024  on Shopify

I've just installed the app and it looks really cool and useful for recovering abandoned checkouts. In less than a minute Patrick helped me set up the app with SMS and email reminders. A superb app and top-notch customer support. The results will certainly live up to my expectations. I highly recommend this app!

Kaila Jarom

Sep 22, 2024  on Shopify

The support was really helpful with the configuration and the app is quite intuitive. It's a good solution.

Gripfit

Sep 18, 2024  on Shopify

Excellente appli, beaucoup plus pratique et intuitive que les autres app de mail, je recommande à 100% et surtout service client réactif et efficace, merci à Patrick qui à résolu mon problème très rapidement.

DerlichRöth

Sep 18, 2024  on Shopify

Great service, they respond very quickly, the application is large and easy to use, I really liked it and I recommend it to everyone.

MStore'Véràli

Sep 17, 2024  on Shopify

The app is easy to use and exactly what I was looking for to send reminders to our customers who abandon their checkout. Thank you very much!

BRItti SH

Sep 16, 2024  on Shopify

Un grande GRAZIE a David per avermi aiutato e guidato passo dopo passo a risolvere il mio problema di configurazione.

PHELEjU

Sep 15, 2024  on Shopify

Patrick was quick to respond to my question. Very impressed with the speed and efficiency of the service. Thank you for your attention.

Rob&kar Clothing

Sep 15, 2024  on Shopify

Works exactly as promised and most importantly, the customer service is amazing. Friendly, helpful, proactive. Thank you Patrick for your courtesy support.

FriackSHOP

Sep 14, 2024  on Shopify

I won't hesitate to use it again and again. I recommend it to anyone looking for SMS/email marketing and abandoned order recovery.

VonNon Uk

Sep 13, 2024  on Shopify

Arthur is great and continues to do a great job helping me set up emails and abandoned cart campaigns. I recommend this app with its incredible support.

BolivBolilo

Sep 12, 2024  on Shopify

Best app for recovering abandoned checkouts. They have a wide range of recovery options. SMS, email and push notifications. I recommend it.

Llommajusb°

Sep 11, 2024  on Shopify

Fastr is great. The multi-channel approach, which combines SMS, email and push notifications, has proved very effective in reaching customers. The installation took just a little time, but the results will be worth it. Our abandoned cart conversions will increase significantly, making Fastr a valuable addition to our e-commerce toolbox.

PlavoKutak.

Sep 10, 2024  on Shopify

At first, I was a little hesitant, but Fastr's support team (David and Patrick) exceeded my expectations. Their quick responses and invaluable advice helped me set up the app smoothly. Since then, the system has worked perfectly and my reminders have been sent very smoothly. I highly recommend Fastr to all Shopify store owners!

XaraleX®

Sep 07, 2024  on Shopify

Thank you for recommending Fastr! This app seems like a game-changer for tackling abandoned checkout. I appreciate your helpful customer service in suggesting such a powerful tool for boosting sales.

Luspedue'Store

Sep 06, 2024  on Shopify

The app is user-friendly and works flawlessly. It’s a must-have for anyone looking to simplifies abandoned cart recovery.

Marozolù

Sep 05, 2024  on Shopify

Excellente app. J'ai commencé à l'utiliser il n'y a pas longtemps, mais elle fonctionne très bien et offre de nombreuses options intéressantes. Le service client est vraiment utile et rapide, merci Patrick !

NielsMarth

Sep 04, 2024  on Shopify

I really like this app. It lets you recover abandoned checkouts and send out campaigns to publicize new products. I think it's great. I'd like to thank Arthur for his explanations and help with configuration. I really recommend it.

Wimb & Rey

Aug 31, 2024  on Shopify

I had a few questions of my own about a few aspects that I hadn't quite grasped, but Patrick's responsiveness and friendliness in helping me on various points enabled me to understand a lot of things! Thank you so much!!!

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