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Customer reviews: DDSHOP FAQ Page

Develop by DDSHOP APPS

Reviews (261)

Overall rating
4.8

What Merchants Think

Merchants generally have a very positive impression of the "DDSHOP FAQ Page" app. It is praised for its ease of use, flexibility, and excellent customer support. Many users appreciate the app's ability to quickly create a professional and organized FAQ page, which enhances the user experience on their websites. However, some users have noted technical issues and unexpected charges, though these seem to be outliers in the overall feedback.

Key Strengths

  • Easy to set up and use with a user-friendly interface.
  • Provides various customization options, including different styles and templates.
  • Responsive and helpful customer support, often praised for quick responses and efficiency.
  • Enhances SEO and integrates well with Shopify stores.
  • Free plan availability, beneficial for small businesses.

Common Concerns

  • Technical issues encountered with specific features, such as the "submit a question" feature.
  • Confusion over the app being free but having charges in some cases.
  • Some functionalities causing issues with other store features, such as variant selections.

Final Thoughts

Overall, the "DDSHOP FAQ Page" is a valuable tool for merchants looking to create a comprehensive FAQ section on their websites effortlessly. While mostly positive, attention to occasional technical issues and misunderstanding around usage charges could further enhance the app's reputation. Given its functionality, support, and free option, it remains a recommended choice for many Shopify store owners.

DownHomeModern

Feb 03, 2025  on Shopify

If you use this app.... be advised that it is very buggy. 1. The "free" version still has a monthly usage charge... don't be fooled, it is not free. 2. The "submit a question" upgrade has multiple technical issues that the technicians cannot seem to get corrected. And I tested the "submit" on multiple platforms and browsers and always get bad results.

Prowler Poppers UK

Jan 31, 2025  on Shopify

This is a great little app for quickly building an FAQs page - really simple to setup and use, and the support from developer was amazing. We're now using it on a second site too. Thank you

Batana Babe ™

Dec 26, 2024  on Shopify

I installed the app yesterday and spent time on it. Went to check on the FAQ page and is the APP broken?! Already? It looks like the webpage at https://faq.ddshopapps.com/?embedded=1&hmac=25681b725535d387a765d4b097cb2b8181fdb9f8045e05dc94b7f9270198f6ff&host=YWRtaW4uc2hvcGlmeS5jb20vc3RvcmUvcG9zdHVyZW1kLWNvbQ&id_token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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.bHIX_sIEwIdcvXo_YWtV8iYkiBhjiVFZVToK0avZzy0&locale=en-US&session=4b09d5a26a87a0e458c2ac12a0762566af49959707e8a6eef62f329abaff55ec&shop=posturemd-com.myshopify.com×tamp=1735310000 might be having issues, or it may have moved permanently to a new web address.

Bible Sweets

Dec 23, 2024  on Shopify

I'm so thankful there are still free services and apps that consistently deliver. Customer service is also amazing!

Capital Trade Solutions

Dec 09, 2024  on Shopify

Excellent app! It made my FAQ page look simple and good on my website, and the free plan allowed for just enough to get me started. Love the app and would def keep it around.

Artsi Animals

Nov 19, 2024  on Shopify

Can not stress this enough, this app is amazing. It has all the features that you need for a good FAQ, including a search option for your customers. Easy to set up, and if you need any help, the team behind it is super friendly and helpful.

MARONER

Nov 16, 2024  on Shopify

Un super retour rapide & efficace de la part de Duke ;) !! Une application top ;) Rien à redire

Fyro

Nov 15, 2024  on Shopify

This app is SO clean and SO easy to use! We searched for a great FAQ app but are so glad we landed on this one. We also love that we can easily hyperlink from content in our FAQs to create a more robust customer experience.

Tiffany York

Nov 12, 2024  on Shopify

We tried 3 other APPS but uninstalled them all until we tried this one. This FAQ APP deserves 5 stars because 1.) Functions smoothly 2.) Includes a variety of UI to choose from 3.) Features flexible template styling 4.) Easy to implement and manage 5.) Includes responsive support. It took no time to setup a professional FAQ to match our template and also get a few tweak requests addressed within a few hours. The software renders smoothly and the support is solid and accurate. Based on all these points, this APP is without a doubt a solid 5-STARS!

Double Fancy

Nov 05, 2024  on Shopify

I've been using the app for my store, and it’s been a game-changer. The app is incredibly easy to set up and customize, allowing me to organize FAQs in a clean, user-friendly way that enhances the shopping experience for my customers. The customer support is outstanding as well. They were quick to respond to my request and even helped make specific changes to fit my store's needs. Highly recommend this app for any Shopify store looking to add a professional, organized FAQ section.

Highland Hat Blocks

Oct 28, 2024  on Shopify

Extremely happy with this App so easy to set up my question and answers. Easy to edit and play around with colours to get the right look for my page. Did have to chat to support on one small issue, they were first class so helpful. Highly recommend this app .

Furrevermates

Oct 10, 2024  on Shopify

Amazing app. One of the best. And FREE! Also Super great support team - fixed my issues very fast. A+++ Thank you Duke!

PlasmaGans

Sep 12, 2024  on Shopify

This is a great app. In my case, a FAQ is an essential part of my webshop so i am very happy to have found this app. Lots of options and also quick and helpfull support. Thanks!

Skating Spirit

Sep 06, 2024  on Shopify

I tried a few FAQ page related apps and this is no doubt the best one - not only because it's free (which is wonderful for small business like us) but also because of its clean and intuitive user interface, great functionalities, and excellent customer service. 5 stars!

Lorcards

Sep 03, 2024  on Shopify

Very versatile FAQ app that I use on my Product pages with styling customizations to fit the brand of my website. Also improved the SEO of my pages by quite a bit. When I had a question the team replied the same day and I could continue right away. Great experience, would recommend 5/5 stars!

Just Chill Gummies

Aug 25, 2024  on Shopify

Amazing product and even more amazing support. For a free product. This is the kind of support and performance I'd expect for a high end plugin. Would give 10 stars if I could.

Smoking Airplanes

Aug 22, 2024  on Shopify

Support at this company was excellent! Very fast reply and clear instructions how to solve the issue!

My Store

Aug 20, 2024  on Shopify

It's incredibly fantastic, I swear. It's the best product I’ve ever used! The features are very convenient, and it’s so easy to use. Plus, any issues I’ve had were promptly addressed via email. It’s just amazing!

Galactic Planner

Aug 19, 2024  on Shopify

Awesome service, very quick response team and 100% free to use. This is really valuable and grateful for the app!

Fresh Headies Internet Sales Ltd (Bubble Bags)

Aug 13, 2024  on Shopify

Easy to set up, figure out and use, a few different options for styles & some minor customization options. Customer service responded immediately when I had a question.

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