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Customer reviews: DDSHOP FAQ Page

Develop by DDSHOP APPS

Reviews (264)

Overall rating
4.8

What Merchants Think

Merchants generally have a very positive impression of the "DDSHOP FAQ Page" app. It is praised for its ease of use, flexibility, and excellent customer support. Many users appreciate the app's ability to quickly create a professional and organized FAQ page, which enhances the user experience on their websites. However, some users have noted technical issues and unexpected charges, though these seem to be outliers in the overall feedback.

Key Strengths

  • Easy to set up and use with a user-friendly interface.
  • Provides various customization options, including different styles and templates.
  • Responsive and helpful customer support, often praised for quick responses and efficiency.
  • Enhances SEO and integrates well with Shopify stores.
  • Free plan availability, beneficial for small businesses.

Common Concerns

  • Technical issues encountered with specific features, such as the "submit a question" feature.
  • Confusion over the app being free but having charges in some cases.
  • Some functionalities causing issues with other store features, such as variant selections.

Final Thoughts

Overall, the "DDSHOP FAQ Page" is a valuable tool for merchants looking to create a comprehensive FAQ section on their websites effortlessly. While mostly positive, attention to occasional technical issues and misunderstanding around usage charges could further enhance the app's reputation. Given its functionality, support, and free option, it remains a recommended choice for many Shopify store owners.

Cartel Flowers

Jul 08, 2024  on Shopify

Update - Was contacted by support very soon after leaving the below review whom provided a one click fix which I can confirm corrected the issue and was very easy to do ourselves. They also removed the branding for the inconvenience. For a free app its great, I'd suggest just flagging this potential issue and it's quick fix upon installation instructions to users to avoid any issues App stopped every variant across our whole store from working correctly. Despite customers selecting a variant from the drop down it didnt change when added to cart which meant customers were being undercharged and we were dispatching incorrect items! Fixed immediately once removed - how this is allowed on the app store and showing the diamond and "built for shopify" below it in the app store is mind boggling.

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