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Customer reviews: Essential Upsell & Cross Sell

Develop by Shopify

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,287)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

Un Lieu de Lumière - cours à distance en ligne de soins énergétiques

Oct 24, 2025  on Shopify

Great app. I can't believe it's free and offers amazing upsell solutions. It's very easy to use. Support is extremely quick.

honoredeco - Honoré Décoration

Oct 22, 2025  on Shopify

Très bonne application gratuite, ainsi qu'un très bon SAV qui a su répondre à toutes mes questions merci encore !

PrivacyPod

Oct 20, 2025  on Shopify

Sebastian did a great job, helped me with some custom CSS for our website. Love the product add-ons.

Designer Park Company

Oct 20, 2025  on Shopify

Easy to use and works for my needs. I had to try a lot of other apps to be able to offer this simple upsell. So glad I found this.

Where Cornflowers Grow

Oct 20, 2025  on Shopify

Easy process, great email sent directly to email on how to use app. So now wait & see if this app helps sale :)

BanbaToymaster

Oct 15, 2025  on Shopify

Required a quick way of recommending an item to customers coming up to the holiday period and came across a video on your youtube channel showing off what it did. Immediately installed it and set up the product and designed how it would look with ease helping it blend into our sites current theme. Had a slight error occurring relating to the price and got on to your support where Matas was able to solve the issue in less than 15 minutes.

Bai-li Essentials

Oct 15, 2025  on Shopify

Great app, except for one (major) thing: on iOS devices, the cart drawer upsell widget's only visible after the page is refreshed. Besides this, the app is straight forward and support is willing to implement styling beyond what you can do in the app. I'll happily change my review if/when this bug is sorted out! Edit: The support team has assured me they are actively working on this issue.

Corn-Cealer

Oct 14, 2025  on Shopify

I'm a new user of the product and already so impressed with it's ease-of-use, functionality, and their customer support. I needed some minor customization done, and Matas was a rockstar with his speedy, thorough, and responsive help.

Emergency Gear Backpack

Oct 13, 2025  on Shopify

Works flawlessly and is fully compatible with my Xtra Theme. Easy to set up — no coding needed, no conflicts, and performs better than many other apps I’ve tried. Simplifies upsell and add-on setup while increasing AOV immediately. Highly recommended for anyone looking for a clean, reliable upsell solution that just works. Special thanks to the Essential Apps team for building such a great, stable, and user-friendly tool — it truly makes life easier for solopreneurs like me!

Choice Checks

Oct 12, 2025  on Shopify

Was looking for something simple to show accessories for the business checks and other products. This was easy, free, simple and just perfect. Thanks for making this free and easy to use. Your product makes it look professional and hoping for the best on this. Choice Checks LLC

Hannah Rose Vintage Boutique

Oct 09, 2025  on Shopify

This app is just what I needed for my Shopify store. With a few small adjustments, it is perfect. Support was wonderful also.

KINDCARE|公式オンラインショップ

Oct 09, 2025  on Shopify

This is an amazing app! Customer service is quick and precise, and the app is highly user-friendly and customizable — just perfect!

PALAVA japan

Oct 08, 2025  on Shopify

Updated. 3 weeks on now. We are already seeing cross sell results! Had contacted support once for a minor issue. Very helpful support. Very happy and looking forward to using this up much more in the future. Installed half an hour ago. So far So loving it!! Will come back with more review in a few weeks.

Fantasy Cosmetica

Oct 07, 2025  on Shopify

Shockingly good and simple. Exactly what I was looking for, a simple product suggestion with an automatic discount if they add it with other products.

Custom Sports Coolers

Oct 05, 2025  on Shopify

so far it works great. made my first upsell and it was very easy, im older and not very good at this stuff, so if i was able to do it within a minute or two anyone can.

Luna & Goods

Oct 03, 2025  on Shopify

This app surprised us! We weren't sure when we downloaded it but they have just the right amount of features, and their support is AMAZING! I hope they launch checkout capabilities soon with the basic Shopify plan. Right now the offers are on cart page and product page which is working really well for us.

Batta Official

Oct 03, 2025  on Shopify

Great experience with different features like product detail page and cart page. Highly Recommended!

KL Highland Supplies

Oct 02, 2025  on Shopify

Excellent app if you are looking to upsell and even better support! I never expected to receive a reply, but sent one anyway and I received a very quick support from the team (Samuel). He also fixed the issue I had within minutes!

Blackstrad

Sep 29, 2025  on Shopify

by far the easiest app I've ever installed. Zero nightmare for once. Literally took me under 10 minutes.

AnniWear

Sep 28, 2025  on Shopify

Super responsive customer service which makes this app even better to use. The post purchase and the cross sell offers are all we are using at present. Both are easy to set up and functioning. Looking forward to seeing some results. Thanks Andy for the support assistance

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