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Customer reviews: Essential Upsell & Cross Sell

Develop by Shopify

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,663)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

TOMS Australia

Dec 03, 2025  on Shopify

Smooth experience, great functions and best in class customer support. Shammer C has helped a lot with any issues faced in new setups!

Mori Cat

Dec 02, 2025  on Shopify

Very nice plug-in — thank you so much! Shopify plug-in apps are often hard to use or limit most features to force upgrades, but this one is genuinely useful. I really appreciate that.

Yokai society

Dec 01, 2025  on Shopify

Really happy with this app so far. The widget looks clean on the product page and does exactly what I need. I had a placement issue and support fixed it for me quickly

Gentle Doves Flower Shop

Dec 01, 2025  on Shopify

My experience with the Essential App, especially for upsell and cross-sell, has been excellent. The app is already great on its own—there’s really nothing more to explain; you can try it yourself and see. I mainly want to use this space to express my gratitude to the development team. They are truly outstanding when it comes to customer support. Whenever I have a question about the app, I send a message and they reply very quickly. A special thank-you to Sebastian, who always responds promptly and helps me resolve any issues with ease. Wishing all the best to this amazing support team!

Finnished Knits

Dec 01, 2025  on Shopify

This app is very easy to use, and definitely helps increase sales. The support is quick and helpful.

Simply Hammocks

Nov 27, 2025  on Shopify

A fantastic app, super easy to use and very customisable. All the features work perfectly with our Shopify website. We've never had any issues and new features have been added that have been super useful! Thank you for making such an awesome app - just what we needed and has helped us make many more sales with add on products :)

Raine and Bea

Nov 27, 2025  on Shopify

Has helped massively with the bundling feature - customer service is top notch. No complaints at all!

Loveforpets

Nov 26, 2025  on Shopify

We love this product! It's extremely useful and 100% recommended. I have been using it for a while now. Thank you!

BACKTURE ORGANICS

Nov 24, 2025  on Shopify

Llevamos más de un año utilizando esta app y es una maravilla. Consigue aumentar el AOV de los pedidos y se integra de forma estupenda en el theme. Su funcionamiento es sencillo e intuitivo de integrar. ¡Un 10!

Amari Wear

Nov 24, 2025  on Shopify

We've just installed the app and asked for some design adjustments, and Matas has just been incredible from the start! He didn't hesitate to make all the requested changes in a very short time. Really appreciate the great support!

Bielinis Studio

Nov 22, 2025  on Shopify

This is my first cross-selling app and I won’t be looking for another one. Essential Upsell offers everything you need with complete simplicity, which is perfect for anyone just getting started. Thanks a million — truly appreciate it.

SpruceFirJuniper

Nov 22, 2025  on Shopify

Great app - way easier to use than some of the "more popular" options out there. Sometimes simple features make apps 110% better. Wonderful support, can't wait to see the future upgrades.

Amok Equipment AS

Nov 20, 2025  on Shopify

Basic and functional upsell and cross-sell alternatives that should work for most sellers. Not the most advanced app, but it certainly does the job well. Thanks Sebastian for great and timely support.

Tactile Craft Supplies

Nov 19, 2025  on Shopify

It is working perfectly fine for us with no issues so far! Easy and straight forward to set up and then just let it work it's magic.

GLASSGUARD AUSTRALIA

Nov 18, 2025  on Shopify

Such a great app! It’s easy to use and does exactly what we wanted for product upsells. The support team has been amazing too! Samuel has customised everything exactly how we wanted and always responds so quickly. I’m still amazed at how simple it’s been to set up our very specific deals. Thank you!!

Escentric Molecules

Nov 18, 2025  on Shopify

Brilliant app for upselling. Team are super responsive and are able to make bespoke changes for you. Sebastian helped configure a small tweak to make a huge improvement on my website.

HeyDoodle

Nov 17, 2025  on Shopify

Incredible customer service and great problem solving. We needed an Upsell solution tailored for our store and Shammer was able to help us fine tune things to our needs. Fantastic app!

Mincidelice

Nov 17, 2025  on Shopify

Le design est super, la navigation est fluide et l’emplacement des widgets est vraiment parfait. L’app est très bien pensée. Malheureusement, nous avons dû la désinstaller car il n’est pas possible d’afficher les widgets sur les pages traduites lorsque le handle produit a été traduit (et donc modifié dans l’URL pour les clients). Dans notre cas c’était indispensable, donc impossible de continuer à l’utiliser malgré la qualité de l’outil.

Indoor Outdoors

Nov 17, 2025  on Shopify

Fantastic app, easy to set up multiple upsells - No nasty hidden charges for usage. I have over 30 different upsells for different products already set up on my shop.

COLETTI Coffee

Nov 14, 2025  on Shopify

I’m really impressed with Essential Upsell and their support team. I was struggling with a cart drawer layout issue on my theme, and their support jumped in right away with the exact CSS fix I needed. The problem was resolved within minutes, and everything now works perfectly — including the upsell display and the checkout area inside the cart. The app itself is super easy to use, the upsell funnels look clean, and the customization options are great. Big thanks to Zydrunas for the fast and helpful support! Highly recommended.

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