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Customer reviews: Essential Upsell & Cross Sell

Develop by Essential Apps

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (833)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

Build a Caze

Sep 01, 2025  on Shopify

The fact this app is completely free is mind-boggling. It works perfectly, seamlessly and it’s so easy to install and change place if needed.

Up Dog Shop

Aug 30, 2025  on Shopify

Exactly what I am looking for...simple upsell on product page, not too complex at all compared to other "5-stars" & costly app. Highly recommended.

Pumpify©

Aug 30, 2025  on Shopify

“Great App – Highly Recommended!” I’ve been using this app for a while and I’m really impressed. Setup is super easy, and the features (especially “Frequently Bought Together” and cart upsells) work flawlessly. What I love most is that I can fully customize the texts and buttons to match my store language and design, making it look professional and seamless. The support team is quick, friendly, and very helpful. Exactly what you want as a store owner. Highly recommend – this app is a real sales booster!

4J Garage

Aug 29, 2025  on Shopify

Amazing and incredibly speedy support by Matas. Also I love how transparent the team is around the turnaround on new features. Feel really supported using this app.

CocoBee

Aug 28, 2025  on Shopify

Love the functionality of this app and how you can tweak and customize things. Their support is incredible as well. Had a few issues with bundle prices showing up properly and they fixed it right away.

Kingsmen Premium

Aug 27, 2025  on Shopify

The widget looks great and the team has been fast to make any of the cosmetic alterations i've requested. Would highly recommend this app.

Water Wolves Fishing Store

Aug 27, 2025  on Shopify

Very straightforward and easy to implement. It adjusts perfectly with the look and feel of my store.

Readymockup

Aug 22, 2025  on Shopify

I had a configuration issue, and support intervened promptly, resolving the problem. Top efficiency, thank you!

Lee's Firewood

Aug 21, 2025  on Shopify

This app was recommended to us to improve cross selling. It was super easy and straightforward to install. When we had a question on how to improve the experience for our particular store, Samuel got back to us with an hour of the email and was able to quickly resolve the issue! He was great to work with!

iiGears Apparel

Aug 20, 2025  on Shopify

Not good with apparel that requires specific sizes and colors. The frequently bought together for any product with variation will not work. When you click claim it only selects the default first option eventhough if you already selected the size and color, this will confuse the customer and make them order the wrong size and colors. Would not recommend this app at all EDIT : I changed my review from 1 to 4 stars because of the fast customer service reply.

Eveline Cosmetics

Aug 19, 2025  on Shopify

Great app with very useful upsell features. The functionality is easy to set up and works smoothly. Support is amazing – quick, professional and really helpful. Highly recommended!

Power Driven Diesel

Aug 18, 2025  on Shopify

My experience thus far has been excellent. Samuel provides extremely quick and thorough customer service via email. I love the functionality this app provides, and it was easy for me to figure out. It looks great on product pages and in-cart. I love how much customization you can apply.

whiskeythrottlepowersports

Aug 18, 2025  on Shopify

Experienced a slight issue with my product add on. Matas from support was able to fix the issue within minutes. App word great!

City Cloth House

Aug 18, 2025  on Shopify

Thanks Solved (This wasn't working when I selected trigger on collection, and solved when I selected products)

GMD Activewear Australia

Aug 17, 2025  on Shopify

After a few minor hick-ups, the placement on our page was organized by Andy from Essential upsell, in a matter of minutes. Thank you for all your help. :)

LuniiCare™

Aug 16, 2025  on Shopify

please add a feature to the 'frequently bought together' thats dictate what happens on click of the product title. i would prefer the option to not a have a cutusmer redirected to a different product page on click

Watch Mates

Aug 15, 2025  on Shopify

Great app. Super easy to understand and install. If you have any questions, they really reply fast. Zydrunas helped me out great.

SMile Baby

Aug 10, 2025  on Shopify

Excellent app and fantastic support team. I had a technical issue with the upsell feature and was extremely impressed with how quickly and clearly it was resolved. I want to especially highlight Matas, who went above and beyond, explained exactly what was wrong, and fixed everything in a professional and friendly way. It’s rare to find such dedicated and efficient support. Highly recommended!

Estes Rockets

Aug 08, 2025  on Shopify

Great app for upselling, effective and easy to configure. The support team is responsive and very helpful to address any of our needs and questions. 5 stars!

Blessed Is She

Aug 08, 2025  on Shopify

This app has been SO simple to set up and implement. I can't believe it's already so amazing. I can't wait to see what they create next!

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