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Customer reviews: Essential Upsell & Cross Sell

Develop by Shopify

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,885)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

John&Dona

Feb 02, 2026  on Shopify

They said they have a free plan, but after designing and creating my offer, there is no free plan; they try to force you to buy the basic plan. For those who think it's free, don't edit for nothing, cause you will be stuck with a paid plan after that. I never left a bad review, but it's just annoying after you design and do everything that is not free.

Linens Delight

Jan 30, 2026  on Shopify

Samuel is super helpful, he helps me to tackle all the things when I set this up. And the app is great and easy to use.

Honey & Sage

Jan 29, 2026  on Shopify

This app was super easy to install, I love that a free plan is available for new businesses with the options to grow into bigger plans once revenue starts!

Anantaya By Mani

Jan 28, 2026  on Shopify

Good application to give a boost to your AOVs. Support team is very quick, responsive and understanding.

Skanderborg Bryghus

Jan 27, 2026  on Shopify

Sebastian was very helpfull. Unfortunately the program does not have all of the features needed in our case, but Sebastian did all that he could to help out.

Petitpasmaman

Jan 26, 2026  on Shopify

Je viens de découvrir cette application et je suis globalement satisfait! Assez facile à utiliser et devrait me permettre d'augmenter la valeur de mon panier!

Aristo Baby

Jan 25, 2026  on Shopify

Great app and great customer service. And special thanks to Sebastian for resolving my issue quickly.

KIDS KURTA UK

Jan 18, 2026  on Shopify

Sebastian was amazing!! I was so confused, but he was brilliant in explaining, and it now works, looking forward to seeing how much difference it makes. Thanks

Urban Parcel Australia

Jan 17, 2026  on Shopify

Essential and their team are the ONLY devs / apps that I use for my shopify business, and I endeavour keeping it this way as my store scales. I use: - Essential Pre-order - Essential Upsell - Essential Estimated All three apps solve the pain-points that I'm not skilled enough to fix. I have never had any issues with any of the apps and I realise that is because Essential truly make the best apps for businesses and business-owners. 100% recommend and I recommend using all of the above apps if you want to save yourself a headache! Thanks guys! Keep up the great work.

Every Car Covered

Jan 16, 2026  on Shopify

Great app, customer service very helpful. Jemuel & Zydrunas have been very helpful in particular.

Grünschloss

Jan 08, 2026  on Shopify

Love it. With the Shopify App Store being flooded by many times useless, cluttered and low function apps, Essential honestly seems like a gamechanger. Use many of their apps and did not regret one day. Simple, straight forward, functional. Thanks!

Big Ass Dog Company

Jan 07, 2026  on Shopify

The app works great; I am generating additional revenue and it is very simple to work with. I needed help customizing placement and Samuel responded within minutes, made the changes, and even assisted with an aesthetic issue. The Essential team is just that...Essential!

My Store

Jan 06, 2026  on Shopify

Extremely quick response, very helpful and sorted the problem in minutes. Thank you Samuel for your help

LUNE

Jan 02, 2026  on Shopify

This app have increased my sales a lot! Less purchasings without accessories. Can easily recommend it to others!

M-Tech USA

Dec 30, 2025  on Shopify

Very customizable, simple to use, and gave us some good upsells! We are very thankful for the help.

Melody Maison Ltd

Dec 19, 2025  on Shopify

Great app - responsive team, if something isn't quite right, they are quick to correct it for your website - Jemuel was responsive to the problems i had

Cuberkart

Dec 18, 2025  on Shopify

Excellent support and quick resolution! The team fixed my website issue very quickly and professionally. Special thanks to Matas for the prompt response and clear communication. The issue was resolved faster than expected, and everything is working perfectly now. Highly recommended Shopify app with outstanding customer support!

Bulgur.pl

Dec 18, 2025  on Shopify

team and support is responsible people, they provide good service as well app is easy to use and its promising in long term usage , recommending the app (experince after one week of use)

Crane Wellness

Dec 17, 2025  on Shopify

Love this app! So happy we got in on the ground floor. Very helpful service. Also, looks great onsite, totally easy to brand. Clean, simple, great settings. Love that they keep improving and adding features!

Cold Smoke U

Dec 16, 2025  on Shopify

Features work great, love the cart upsell and post-purchase capabilities! Support team was very fast and very helpful

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