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Customer reviews: Essential Upsell & Cross Sell

Develop by Shopify

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,500)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

COLETTI Coffee

Nov 14, 2025  on Shopify

I’m really impressed with Essential Upsell and their support team. I was struggling with a cart drawer layout issue on my theme, and their support jumped in right away with the exact CSS fix I needed. The problem was resolved within minutes, and everything now works perfectly — including the upsell display and the checkout area inside the cart. The app itself is super easy to use, the upsell funnels look clean, and the customization options are great. Big thanks to Zydrunas for the fast and helpful support! Highly recommended.

JackStock Haberdashery

Nov 12, 2025  on Shopify

Such a good product! Really easy to set up and manage. Customisation is extensive and enables us to seamlessly add to our store. Highly recommended - we are now looking at the other Essential Apps.

Los Juguetes de Ali

Nov 12, 2025  on Shopify

Es fácil de usar, el diseño de las plantillas es lindo y personalizable y no he sentido ralentización en la velocidad de mi ecommerce.

Tomorrowland Store

Nov 12, 2025  on Shopify

Set up took only a couple of minutes and there are enough options to display different types of product add-ons. Was helped by Matas from Customer Service for some minor tweaks - he was very friendly, helpful and responded very fast!

CARPASUS Online Store

Nov 12, 2025  on Shopify

Nice design and quite options too. The support is very fast and helpful. (best thing about it: it is not a chat bot!) At the moment it is not possible to use several offers with different triggers, which we would have wanted in first place. But we found a workaround this – I would definitely recommend! Really glad we found this App for our Christmass Add-On offers.

SerenViva

Nov 12, 2025  on Shopify

I would like to highlight the outstanding support provided by Samuel. Although he was unable to resolve the issue directly, he demonstrated exceptional dedication by thoroughly explaining the root cause of the problem and presenting multiple alternative solutions. His work was quick, efficient, and of high quality, reflecting a genuine commitment to customer satisfaction. Truly, an excellent level of service!

Trail Grid Pro

Nov 10, 2025  on Shopify

Great app and support. I had some problems due to some custom css on my product pages and their support team was super fast to help! I was up and running in 30 minutes!

nalite

Nov 10, 2025  on Shopify

the essential loyalty is absolutely wonderful! they've helped me out whenever i run into an issue & within a blink they've added the features i've been missing. thank you essential for making nalite so magical!

The Source Boss

Nov 09, 2025  on Shopify

Easy set-up, with first, second and 3rd up sale options. I like that you can not only select specific products, but you can also select a specific collection to upsell. So far, so good. Thanks, Essential Upsell.

KnK Dog Supplies

Nov 07, 2025  on Shopify

Absolutely love this app! Everything runs smoothly, and the features are super well thought out. The team behind it is amazing — you can feel their dedication and attention to detail. Highly recommend it to anyone!

Eclaraa

Nov 07, 2025  on Shopify

I’ve tried a few upsell apps before, but Essential Upsell has been the smoothest experience so far. The setup was super easy, and the design blends perfectly with my store. Love how it helps increase average order value without annoying the customer. Totally worth it!

EverChew

Nov 07, 2025  on Shopify

I needed a in-cart offer that took the click to the product page--instead of just adding the offered product to the cart. I need it to go to the product page because there is custom text added to the product. EU's cart offer kind of does both, a button that adds to cart, or the customer can click on the product text. I just hid the button by making it the same color as the box background. It is the only solution I could find.

Nohmad Brasil

Nov 06, 2025  on Shopify

Aplicativo incrível! Já me ajudou muito aumentar as minhas margens somente com upsell! Não tenho do que reclamar, somente elogiar

KIOSQ

Nov 06, 2025  on Shopify

設定でうまくいかないことがあったがサポートチームのMatasが親身に対応いただき、すぐに運用開始できたのでとても助かった。 デザインもよく、使い方も簡単でおすすめのアプリです。

Escape Watersports

Nov 06, 2025  on Shopify

Very helpful support team, fixed a problem within 5 minutes of contacting them which got our upsell feature running properly.

Nishi Enterprise Inc

Nov 05, 2025  on Shopify

Amazing app, works just as u would expect, customer service is also top tier with very quick and prompt responses to our issues, sebastian was great and communicative and quickly addressed the issue that we were having, highly recommend

Namibia From The Roadside

Nov 05, 2025  on Shopify

Incredible app, have increase my and client revenue on auto-pilot by 10%+ in cases. 10/10 recommend.

The Aromatic Artisan

Nov 04, 2025  on Shopify

I have only just started using, but it's so simple to set up and seems to be working very well so far. Excited to see this in use !

4Flaunt

Nov 02, 2025  on Shopify

We’ve tried multiple upsell and cross-sell tools, but this one stands out for its clean interface, intelligent recommendations, and instant results. The setup was effortless, within minutes, we had personalized product suggestions showing up on our product and cart pages.

The Wall Panel Centre Ltd

Oct 30, 2025  on Shopify

Five stars for setup and support! The cross-sell features are easy to configure, and my interaction with the support team was instant and effective. Looking forward to seeing the conversion numbers roll in!

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