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Customer reviews: Essential Upsell & Cross Sell

Develop by Shopify

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,764)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

Melody Maison Ltd

Dec 19, 2025  on Shopify

Great app - responsive team, if something isn't quite right, they are quick to correct it for your website - Jemuel was responsive to the problems i had

Cuberkart

Dec 18, 2025  on Shopify

Excellent support and quick resolution! The team fixed my website issue very quickly and professionally. Special thanks to Matas for the prompt response and clear communication. The issue was resolved faster than expected, and everything is working perfectly now. Highly recommended Shopify app with outstanding customer support!

Bulgur.pl

Dec 18, 2025  on Shopify

team and support is responsible people, they provide good service as well app is easy to use and its promising in long term usage , recommending the app (experince after one week of use)

Crane Wellness

Dec 17, 2025  on Shopify

Love this app! So happy we got in on the ground floor. Very helpful service. Also, looks great onsite, totally easy to brand. Clean, simple, great settings. Love that they keep improving and adding features!

Cold Smoke U

Dec 16, 2025  on Shopify

Features work great, love the cart upsell and post-purchase capabilities! Support team was very fast and very helpful

Hubb Cards

Dec 13, 2025  on Shopify

I find it very easy to set up and manage my upsell offers with this app. When I contacted them to help me with a problem I had, Sebastian helped me a lot. I also appreciate the way he replied quick, and was very patience with me.

Luna & Lane

Dec 13, 2025  on Shopify

Been using this app for a while now and it works perfectly fine. Super easy to apply to your store, very customisable and, perhaps one of the best features, the customer support is super quick in responding and always helpful and friendly. Me personally, I have had multiple helpful interactions with Sebastian. Truly recommend the app.

Inoxelle

Dec 13, 2025  on Shopify

One of the few great apps on Shopify. Easy to build, works well and the customer support is very quick to respond and always willing to help. Personally, I have had contact with Sebastian and he has helped me very well. Would recommend this app to anyone looking to up their AOV and such.

望月 Patisserie La Lune

Dec 13, 2025  on Shopify

Super easy to setup. Got mine up and running in 10mins. The best upsell app we have used so far. The support is responsive and helpful, Sebastian is my guy Highly recommended!

Hana Beauty

Dec 12, 2025  on Shopify

Excelente! Recursos que possibilitam aplicar regras e estratégias comercias de modo rápido, fácil e eficiente.

bixpyusa

Dec 12, 2025  on Shopify

Sebastian was an amazing help fixing our upsell design on the front end. he was so fast in his communication it felt like we're on a live chat. Super happy to work with essential app team!

SHUR SHUR Stockings

Dec 10, 2025  on Shopify

Excellent app! Great support. Very grateful to manager Samuel for his quick and high-quality assistance.

TK Ave

Dec 08, 2025  on Shopify

Love the app! It helps me increase customer cart orders so they can unlock free shipping. Andy, from customer service, helped me fix an issue on my website quick! I was surprised how fast the customer service response was.

Miutic Print Studio

Dec 06, 2025  on Shopify

This app helped me quickly solve an important issue in my store. It’s easy to use and set up, and when I ran into a problem, the support team responded fast and guided me step by step until everything worked perfectly. You can tell they really care about their customers and know their product very well. I highly recommend this app to anyone who needs a reliable solution for their store.

COLETTI Coffee

Dec 05, 2025  on Shopify

I’ve been really impressed with Essential Upsell and their support team. Earlier, I had an issue with the cart drawer layout, and their team jumped in immediately with the exact CSS fix I needed. Everything was resolved within minutes — including the upsell display and the checkout area inside the cart. Big thanks to Zydrunas for that quick help! More recently, I reached out again for a more technical request, and Matas went above and beyond to assist. The communication was fast, clear, and extremely helpful. He even coordinated with their development team to implement a custom update specifically for our store. Truly amazing support from a small, dedicated team. The app itself is super easy to use, the upsell funnels look clean, and customization is excellent. Highly recommended for anyone looking to improve AOV with an app backed by exceptional customer service.

TOMS Australia

Dec 03, 2025  on Shopify

Smooth experience, great functions and best in class customer support. Shammer C has helped a lot with any issues faced in new setups!

Mori Cat

Dec 02, 2025  on Shopify

Very nice plug-in — thank you so much! Shopify plug-in apps are often hard to use or limit most features to force upgrades, but this one is genuinely useful. I really appreciate that.

Yokai society

Dec 01, 2025  on Shopify

Really happy with this app so far. The widget looks clean on the product page and does exactly what I need. I had a placement issue and support fixed it for me quickly

Gentle Doves Flower Shop

Dec 01, 2025  on Shopify

My experience with the Essential App, especially for upsell and cross-sell, has been excellent. The app is already great on its own—there’s really nothing more to explain; you can try it yourself and see. I mainly want to use this space to express my gratitude to the development team. They are truly outstanding when it comes to customer support. Whenever I have a question about the app, I send a message and they reply very quickly. A special thank-you to Sebastian, who always responds promptly and helps me resolve any issues with ease. Wishing all the best to this amazing support team!

Finnished Knits

Dec 01, 2025  on Shopify

This app is very easy to use, and definitely helps increase sales. The support is quick and helpful.

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