Overall, merchants express a high level of satisfaction with "Webgility x QuickBooks Online." The app is commended for its integration capabilities, ease of use, and time-saving features. Many users have highlighted excellent customer service and technical support as key benefits. However, there are a few concerns regarding specific functionalities that some users feel could be improved.
Key Strengths
Excellent customer service and technical support, often praised for being responsive and helpful.
Robust and seamless integration between Shopify and QuickBooks Online.
Intuitive and user-friendly interface.
Effective onboarding process with thorough guidance.
Significant time savings in accounting and administrative tasks.
Ability to automate data syncing, reducing manual entry errors.
Common Concerns
Occasional syncing issues, especially with platforms like Amazon.
Desire for faster data loading times to improve accessibility to QuickBooks during processing.
Lack of support for certain features like exchange rate posting on foreign transactions.
Need for further integration capabilities such as pushing items from QuickBooks to Shopify.
Some features may not work as expected without extensive customer support interaction.
Specific third-party service integration limitations, e.g., certain payment processors.
Final Thoughts
"Webgility x QuickBooks Online" is well-regarded for streamlining and enhancing accounting processes, especially for ecommerce platforms like Shopify. The app's integration capabilities and customer service quality are frequently highlighted as top strengths. While there are some areas for improvement, particularly in syncing and expanded functionality, the app remains a valuable tool for businesses seeking to optimize their bookkeeping and inventory management.
My Store
Sep 09, 2024
on
Shopify
Prerit Agrawal was amazing.. He answered all my questions and was very patient.
Thank you for having an onboarding representative that is so kind, especially when it is intimidating using a new product..
Defense Divas®
Sep 01, 2024
on
Shopify
It works until it doesn't. Not reliable and alot of features have actually don't work until you spend days on chat with c.s. to finally get them fixed or told that feature doesn't work. CUSTOMER SERVICE TECH SUPPORT IS HORRIBLE1
Honey Truck Co
Aug 18, 2024
on
Shopify
We starting using this app to sync Shopify orders with Quickbooks. The support we have gotten from the Webgility team has been great. Would highly recommend to anyone who might need this for their bookkeeping.
Momday
Aug 14, 2024
on
Shopify
Kshitij, Sagar, and Faizan did a lot of customization for our system for a unique scenario where we use Shopify and Stripe. We have a custom configured solution that now allows us to auto reconcile our payouts in QBO.
The team is super smart and capable. Thanks guys.
Flying Unicorn Wholesale
Jul 30, 2024
on
Shopify
Wow! Excellent customer service!
I did not expect to have such a thorough and patient experience with a Shopify App developer, but the team at Webgility did an amazing job with actively reaching out & assisting with connecting my Shopify Advanced store to my Quickbooks Online account.
They walked me through each feature of their platform and ensured that I knew all the ways that I can automate and sync features between the two platforms.
The only small issue I have (unrelated to on-boarding process) is that I use Authorize.net as my payment processor (not Shopify Payments or PayPal because I sell "high-risk" items), so that's the only thing I will need to manually track.
They assured me that they are actively working to implement this feature now, and anyone using Shopify Payments/PayPal should not have an issue with this. Luckily, I'm only selling B2B at the moment & not using Authorize.net much for sales (mostly manual ACH payments with payment link emailed from QB).
5/5 review from the amazing on-boarding experience & available support for ongoing questions.
Lands Collection
Jul 01, 2024
on
Shopify
Is an amazing product. Great functionality back and forth between the two platforms. Highly recommend.
My Store
Jun 16, 2024
on
Shopify
Excellent product. Faizan helped with onboarding and it was a breeze. This will save us hours per week by removing manual accounting processes.
PLUGPLAY
Jun 05, 2024
on
Shopify
Friendly service and awesome onboarding sessions to help connect Shopify with Quickbooks and ShipStation. Great tool for automation.
Fume Dog
Jun 05, 2024
on
Shopify
As a user of Webgility for the past few years. I can say that its worth every penny. its one of those apps that once its up it runs forever. It is just there to help your work load at anytime. Customer service is very knowledgeable and ready to help.
Colorado Saddlery
May 27, 2024
on
Shopify
Great customer service as always. The integration with Quickbooks is amazing and saves so many hours.
The Hunter Company
May 14, 2024
on
Shopify
Webgility is amazing and they have superior customer service. The integration between quickbooks desktop and shopify is amazing. Any issues I have, a quick call resolves the issues. If I've ever had an issue that needed more work, they follow through with a resolution.
Tigear
Apr 30, 2024
on
Shopify
I've been using Webgility for about 5 years now- first with QB desktop and now with QB online. Customer support has been exceptional each time, during and after setup. The online connection is user friendly and easy to setup and maintain. The on boarding process is very thorough and covers all areas. If anything can't be immediately solved, support is on top of it and sees any issue through to resolution. Using Webgility has and will continue to be a solid time saver for our business.
Otantik Home
Apr 18, 2024
on
Shopify
Faizan he is the best guy ever, He did his best to start the trainee also the application works particularly good with shopify.
Highly recommended!
Chargetech
Apr 15, 2024
on
Shopify
Application appears very intuitive and easy to use. Onboarding process went smoothly. Great customer support.
Bandit Fitness Equipment
Apr 12, 2024
on
Shopify
Very good onboarding experience with Faizan. The app works as expected, far superior to the default Quickbooks sync utility that they provide.
Kerry Kelley Bits & Spurs
Apr 05, 2024
on
Shopify
Very easy to work with and knowledgeable support staff. Makes setting the system and the integration up very easy!
Monsta Athletics
Dec 27, 2023
on
Shopify
I spent a few hours with Aniket today to reconnect my Webgility app after some years away from using it. He was very patient with me and I appreciate his professionalism.
Rosy's Shapers
Dec 20, 2023
on
Shopify
Webgility works! The data comes over to quickbooks beautifully. It would be almost impossible to do my work without it. And customer service is top notch.
It would be nice it it has an option to batch the orders by "Shopify Payouts" that way I wouldnt have to select them manually. Apart from that...
Very happy Webgility user!