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Customer reviews: Webgility x QuickBooks Online

Develop by Webgility

Reviews (944)

Overall rating
4.9

What Merchants Think

Overall, merchants express a high level of satisfaction with "Webgility x QuickBooks Online." The app is commended for its integration capabilities, ease of use, and time-saving features. Many users have highlighted excellent customer service and technical support as key benefits. However, there are a few concerns regarding specific functionalities that some users feel could be improved.

Key Strengths

  • Excellent customer service and technical support, often praised for being responsive and helpful.
  • Robust and seamless integration between Shopify and QuickBooks Online.
  • Intuitive and user-friendly interface.
  • Effective onboarding process with thorough guidance.
  • Significant time savings in accounting and administrative tasks.
  • Ability to automate data syncing, reducing manual entry errors.

Common Concerns

  • Occasional syncing issues, especially with platforms like Amazon.
  • Desire for faster data loading times to improve accessibility to QuickBooks during processing.
  • Lack of support for certain features like exchange rate posting on foreign transactions.
  • Need for further integration capabilities such as pushing items from QuickBooks to Shopify.
  • Some features may not work as expected without extensive customer support interaction.
  • Specific third-party service integration limitations, e.g., certain payment processors.

Final Thoughts

"Webgility x QuickBooks Online" is well-regarded for streamlining and enhancing accounting processes, especially for ecommerce platforms like Shopify. The app's integration capabilities and customer service quality are frequently highlighted as top strengths. While there are some areas for improvement, particularly in syncing and expanded functionality, the app remains a valuable tool for businesses seeking to optimize their bookkeeping and inventory management.

Wedding Collectibles

Sep 24, 2024  on Shopify

Highly recommend using Webgility. If you have multichannel fulfilment needs it is your one stop shop to bring everything together.

Sump Alarm

Sep 23, 2024  on Shopify

Webgility is a great tool, but it is frustrating for me that it does not post an exchange rate on Foreign Currency transactions. I have spoken with Webgilities technical support about this issue and their position is that QuickBooks should be posting the exchange rate. The outcome of this is that we have to manually change a couple thousand transactions each year that are sold on Amazon in Canada. Each transaction is posted as having a currency exchange rate of one. Last year, we had to take a $60K write down at the end of the year because of this problem with the Webgility integration. Outside of that (significant) issue, it works very well. I do love the feature that transactions can be unposted, settings revised, and reposted. That feature has been pure gold.

Battle Toss

Sep 17, 2024  on Shopify

Fantastic app! We cannot run our business without it. Customer Service is outstanding. Highly recomend it! The experience with QB and Webgility is impressive after it is all synched.

CIRCUIT BREAKER SUPERSTORE®

Sep 16, 2024  on Shopify

My review is for the onboarding that I just completed. David P. was professional, polite, and thorough. I really liked working with him. Regarding the app itself, I am really liking the potential of what I see so far and I expect that I will end up loving what it will do for me

The VacDaddy

Sep 16, 2024  on Shopify

So happy to finally get this integration working and so far the Webgility team has been wonderful. There is still work to be done but we have had amazing support from their team as they help us transition through this.

Indie Lee

Sep 16, 2024  on Shopify

The step by step instructions were helpful to reinstall the extension, but I needed to have support dial in to fix my problem. As soon as he did I was all set!

My Store

Sep 09, 2024  on Shopify

Prerit Agrawal was amazing.. He answered all my questions and was very patient. Thank you for having an onboarding representative that is so kind, especially when it is intimidating using a new product..

Defense Divas®

Sep 01, 2024  on Shopify

It works until it doesn't. Not reliable and alot of features have actually don't work until you spend days on chat with c.s. to finally get them fixed or told that feature doesn't work. CUSTOMER SERVICE TECH SUPPORT IS HORRIBLE1

Honey Truck Co

Aug 18, 2024  on Shopify

We starting using this app to sync Shopify orders with Quickbooks. The support we have gotten from the Webgility team has been great. Would highly recommend to anyone who might need this for their bookkeeping.

Momday

Aug 14, 2024  on Shopify

Kshitij, Sagar, and Faizan did a lot of customization for our system for a unique scenario where we use Shopify and Stripe. We have a custom configured solution that now allows us to auto reconcile our payouts in QBO. The team is super smart and capable. Thanks guys.

Flying Unicorn Wholesale

Jul 30, 2024  on Shopify

Wow! Excellent customer service! I did not expect to have such a thorough and patient experience with a Shopify App developer, but the team at Webgility did an amazing job with actively reaching out & assisting with connecting my Shopify Advanced store to my Quickbooks Online account. They walked me through each feature of their platform and ensured that I knew all the ways that I can automate and sync features between the two platforms. The only small issue I have (unrelated to on-boarding process) is that I use Authorize.net as my payment processor (not Shopify Payments or PayPal because I sell "high-risk" items), so that's the only thing I will need to manually track. They assured me that they are actively working to implement this feature now, and anyone using Shopify Payments/PayPal should not have an issue with this. Luckily, I'm only selling B2B at the moment & not using Authorize.net much for sales (mostly manual ACH payments with payment link emailed from QB). 5/5 review from the amazing on-boarding experience & available support for ongoing questions.

Lands Collection

Jul 01, 2024  on Shopify

Is an amazing product. Great functionality back and forth between the two platforms. Highly recommend.

My Store

Jun 16, 2024  on Shopify

Excellent product. Faizan helped with onboarding and it was a breeze. This will save us hours per week by removing manual accounting processes.

PLUGPLAY

Jun 05, 2024  on Shopify

Friendly service and awesome onboarding sessions to help connect Shopify with Quickbooks and ShipStation. Great tool for automation.

Fume Dog

Jun 05, 2024  on Shopify

As a user of Webgility for the past few years. I can say that its worth every penny. its one of those apps that once its up it runs forever. It is just there to help your work load at anytime. Customer service is very knowledgeable and ready to help.

Colorado Saddlery

May 27, 2024  on Shopify

Great customer service as always. The integration with Quickbooks is amazing and saves so many hours.

The Hunter Company

May 14, 2024  on Shopify

Webgility is amazing and they have superior customer service. The integration between quickbooks desktop and shopify is amazing. Any issues I have, a quick call resolves the issues. If I've ever had an issue that needed more work, they follow through with a resolution.

Tigear

Apr 30, 2024  on Shopify

I've been using Webgility for about 5 years now- first with QB desktop and now with QB online. Customer support has been exceptional each time, during and after setup. The online connection is user friendly and easy to setup and maintain. The on boarding process is very thorough and covers all areas. If anything can't be immediately solved, support is on top of it and sees any issue through to resolution. Using Webgility has and will continue to be a solid time saver for our business.

Otantik Home

Apr 18, 2024  on Shopify

Faizan he is the best guy ever, He did his best to start the trainee also the application works particularly good with shopify. Highly recommended!

Chargetech

Apr 15, 2024  on Shopify

Application appears very intuitive and easy to use. Onboarding process went smoothly. Great customer support.

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