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Customer reviews: Webgility ‑ QBO & Xero Sync

Develop by Webgility

Reviews (824)

Overall rating
4.9

What Merchants Think

Overall, merchants express a high level of satisfaction with "Webgility x QuickBooks Online." The app is commended for its integration capabilities, ease of use, and time-saving features. Many users have highlighted excellent customer service and technical support as key benefits. However, there are a few concerns regarding specific functionalities that some users feel could be improved.

Key Strengths

  • Excellent customer service and technical support, often praised for being responsive and helpful.
  • Robust and seamless integration between Shopify and QuickBooks Online.
  • Intuitive and user-friendly interface.
  • Effective onboarding process with thorough guidance.
  • Significant time savings in accounting and administrative tasks.
  • Ability to automate data syncing, reducing manual entry errors.

Common Concerns

  • Occasional syncing issues, especially with platforms like Amazon.
  • Desire for faster data loading times to improve accessibility to QuickBooks during processing.
  • Lack of support for certain features like exchange rate posting on foreign transactions.
  • Need for further integration capabilities such as pushing items from QuickBooks to Shopify.
  • Some features may not work as expected without extensive customer support interaction.
  • Specific third-party service integration limitations, e.g., certain payment processors.

Final Thoughts

"Webgility x QuickBooks Online" is well-regarded for streamlining and enhancing accounting processes, especially for ecommerce platforms like Shopify. The app's integration capabilities and customer service quality are frequently highlighted as top strengths. While there are some areas for improvement, particularly in syncing and expanded functionality, the app remains a valuable tool for businesses seeking to optimize their bookkeeping and inventory management.

Kiwanis Food Service

May 19, 2025  on Shopify

We have just installed Webgility on Quickbooks and it looks like a great software to connect Shopify with Quickbooks. Making the process much easier than manually transferring the contents from one platform to the other.

Gaines Jewelers

May 15, 2025  on Shopify

Prerit was helpful reviewing current settings and determining how to improve the sync process with QuickBooks Online. The app is somewhat of a work-in-process for my situation, however I feel the Webgility team is constantly working to improve it. They take feedback and look for solutions. It's a pleasure to work with them.

Church Tackle

May 13, 2025  on Shopify

I have used the desktop version in the past and it works great. I recently moved to the online version, and it still does the job well. It does a much better job than the free connector from QB. Webgility will record your product sales as the products that you actually sold and not a generic product called Shopify product like the free QB connector does.

Wicking Vicar

May 08, 2025  on Shopify

Using Webgility has solved all my problems with managing inventory. The technical support setting up the system was great, and they answered all my questions.

DRYFT1

Apr 30, 2025  on Shopify

Support is incredibly helpful! Always adding new features and quick to give personal support to resolve any quirks while we got up and running!

ShortBus Flashers

Apr 29, 2025  on Shopify

Great onboarding and easy to understand, very quick and knowledgeable team synced my Quickbooks and Amazon.

Retail

Apr 17, 2025  on Shopify

We used Webgility to connect our Shopify store with QuickBooks Online, and the experience was excellent. Prerit from the Webgility team helped us with the entire setup during a Zoom call—he was incredibly helpful, knowledgeable, and made the process easy to follow. The integration has saved us a ton of time by syncing orders and financial data seamlessly into QuickBooks. It’s made our workflow much more efficient and reduced manual entry errors. Highly recommend Webgility if you’re looking for a solid Shopify–QuickBooks Online integration, especially with support as great as Prerit’s!

Plum Tree Handmade Goods

Mar 21, 2025  on Shopify

So far so good! I did most of my own onboarding, as I like to figure things out for myself, but there were a couple tweaks that Faizan helped me with that were great. Love all the online help and knowing I can start a chat if I have questions.

The Regenaissance

Mar 18, 2025  on Shopify

Very professional team, Especially Aditi Verma helped me a lot in my price synchronization which used to be a mess for me to reconcile my QBO & Shopify.

Paper Thermometer

Mar 17, 2025  on Shopify

Prerit helped us integrate Webgility in with Quickbooks online which we switched to from Desktop. He did a great job, answered all questions and had us back up and running with our order management promptly.

GP1Racing

Mar 12, 2025  on Shopify

Prerit was very informative and Knowledgeable on the integration of Webgility and QBO. I will be recommending Webgility to my friends. Thank you for making a easy to use and reliable product to sync Shopify to QBO.

Dirt Blades

Mar 04, 2025  on Shopify

Once again, My experience with the onboarding of Webgility and the connection with QuickBooks went very well Thanks to Prerit.

Power Pony

Feb 24, 2025  on Shopify

Webgility has been a game changer for our business. The integration with Quickbooks is absolutely seamless, making our workflow more efficient and eliminating manual data entry. It's incredibly user-friendly, and the setup process was straightforward. Customer service has been impressive, always responsive and knowledgeable whenever we have questions. If your looking for an easy, reliable way to sync your e-commerce with Quickbooks, Webgility is the way to go. Highly recommend!

crashdatagroup

Feb 13, 2025  on Shopify

Prerit was very good and was able to quickly get my company onboarded. We did run into a coulple of issues and he will be running them by the team. Great experience.

Kart Parts

Feb 03, 2025  on Shopify

For nearly 2 years, I have been using Webgility to connect my Shopify and QBO. Today I had an issue with my inventory syncing. I tried all the fixes Webgility recommends on their support pages without any luck. Asked Webgility for a Zoom to figure out a solution -- they were successful. Pleased with the service and outcome.

MIB Clothing

Jan 06, 2025  on Shopify

We just launched our store and needed an easy, yet comprehensive connection between Shopify and QBO. Webgility has been great, the system is very intuitive, but they reach out to help you and give you an on-boarding. I have also used their chat, very helpful. The system is exactly what we need, it tracks inventory, customers, and is very easy to use.

Oway USA Professional

Dec 18, 2024  on Shopify

The Webgility team provides amazing customer service! They take the time to listen to our brand's needs, walk us through the implementation process, and give us directions on any changes we need to make to ensure everything works properly. They are also very flexible on when they are able to set up a call with us.

bkr

Nov 25, 2024  on Shopify

Webgility support was very helpful in clearing up our issues and the software is now working perfectly. Thanks.

Symphony Natural Health

Nov 24, 2024  on Shopify

The benefit of using Webgility is effciency. Bringing in thousands of low dollar retail transactions basically seamlessly into QuickBooks is essential to running the business. I would like the loading of data to be quicker as QuickBooks is not accessible while it is running. I am excited to learn that I can expand my current stores to other platforms. As I am a new user, the tech support that I have received in the last month has kept us up and running! Thank you, Faizan!

Go Print Plus

Nov 20, 2024  on Shopify

We have just started using Webgility with our QBO but there is one feature we are really pleased with. As most of our orders are custom and we do not post inventory to our QB, the ability to map manually is a game changer. Excited to see what other features help keep our bookkeeping simplified!

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