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Customer reviews: EasyRoutes Local Delivery

Develop by Roundtrip.ai

Reviews (149)

Overall rating
4.8

What Merchants Think

Merchants have consistently found "EasyRoutes Local Delivery" to be an invaluable tool for improving their delivery processes. The app's efficient routing capabilities, ease of use, and outstanding customer support have made it a crucial part of their business operations. Many users praise it for saving time and significantly enhancing the customer delivery experience.

Key Strengths

  • Excellent route optimization and planning capabilities
  • User-friendly interface and quick setup
  • Outstanding and responsive customer support
  • Effective customer tracking and notifications
  • High degree of customization for specific business needs
  • Seamless integration with Shopify
  • Cost-effective solution for small to medium enterprises

Common Concerns

  • Issues with postcode prioritization leading to incorrect destinations
  • Lack of Apple Maps integration for CarPlay
  • Billing and refund concerns for unused services
  • Dependence on Shopify’s platform, which can sometimes lead to connection issues

Final Thoughts

"EasyRoutes Local Delivery" has been overwhelmingly positively received, providing vital features that enhance local delivery logistics for businesses. Despite a few navigational and billing concerns, the robust support and continual improvements make it a highly recommended tool in the realm of delivery management apps.

Fresca Rebeca

Aug 26, 2025  on Shopify

This app is amazing! It's greatly simplified order management for us in this first week of use; I wouldn't trade it for anything. It's helped us minimize errors and save time.Things like being able to activate more seats on busier days and being charged proportionally are fantastic. And the support is extraordinary.

Bel Fiore Co.

Aug 24, 2025  on Shopify

I wish all apps and companies were as great as Easy Routes. This app has been a game changer for our business. We love that they are constantly working on improvements, have affordable rates, and their team is there if we need them. When I first reached out the head guy walked us through everything. Can't say enough great things about the app and company.

The Original Organic Company

Aug 20, 2025  on Shopify

App Crashed No IP address connection, adjusted review. Issue resolved but only after negative review. No way to contact support directly and that is really the major issue. Can understand an issue with servers but never with service.

Direct Discount Furniture & Mattress LLC

Aug 11, 2025  on Shopify

Amazing app, we have been using this apple for a couple of month and has been very beneficial for our company and user friendly. The upgrate plan is very use for our type of business and for any other looking for verified proof ...

ENZE

Jul 24, 2025  on Shopify

Our team has used this app for around 4 years and EasyRoutes have continuously enhanced the user experience of the app throughout the years. The team at EasyRoutes were also quick to respond to support requests and new feature requests.

Balloon Town

Jul 15, 2025  on Shopify

EasyRoutes has streamlined our delivery process significantly. It saves time on route planning, integrates smoothly with Shopify, and the photo proof of delivery feature gives customers confidence their order has arrived. Highly recommend for local delivery businesses.

Jones Brothers Farms

Jul 09, 2025  on Shopify

The best customer support you could ask for! Quick to help beyond the AI assistant and also full of explanations and instructions. We could not be happier with this service!

Supply Ontime

Jun 09, 2025  on Shopify

Since we installed the app about two months ago we had nothing but great expirience both in app use and customer support. We use this app for assigning drivers with task be it a pick up or delivery and building routes. Our customers really appreciated the live tracking feature that makes our deliveries more convinient for them. Also, the support team is outstanding and prompt on help. Highly recommend this app.

viande.ca

May 20, 2025  on Shopify

Lorsque nous attitrons une commande à une route, il n'est pas possible de visuellement savoir que cette commande a déjà été attitrée à une route. Avec plusieurs pages de commandes, il devient difficile de se rappeler quelle commande est déjà attitrée. Un simple petit indicateur visuel que la commande est attitrée à une route serait vraiment aidant.

eltallerdemaria

May 05, 2025  on Shopify

Incluso el plan gratuito permite una funcionalidad bastante aceptable y que permite gestionar bien las entregas locales, obviamente limitado (50 entregas /mes). Yo agradecería algún plan muy económico, como de 3-5€/mes , que ofreciera la funcionalidad del plan gratuito, para más entregas y con alguna pequeña flexibilidad más, como modificar rutas, suprimir paradas o añadir paradas a medida.

Gold Furnish

Mar 13, 2025  on Shopify

amazing, thank you developers! this app is a life saver, stress reducer, made our deliveries are more efficient and easier to deliver our beautiful home decors to local customers across Ontario!!! woo hooooo

Brown Bag Coffee Roasters

Mar 12, 2025  on Shopify

Need to manage your own delivery routing? Stop looking. I've tried a bunch. Left EasyRoutes and came back. Are there pretty GUI solutions out there? Yup. But if your goal is to get package from point a to point b whilst keeping the customer notified, with an easy to use app for your drivers then stop looking. This is the one. Support is far and above what else is out there. Boris and the team are ridiculously quick on solutions. Having come from an app with overseas support, the level of frustration while waiting and in many times holding up getting your orders out to customers was a deal breaker for me. Why are you still reading this? Install the app already. Thank me later.

The Bedding Barn

Feb 19, 2025  on Shopify

The team resolved an issue I found very quickly regarding postcode lookups and it now works perfectly

DGM Flowers | Fort Lauderdale Florist

Jan 28, 2025  on Shopify

EasyRoutes Shopify App Review EasyRoutes has been a game-changer for our dispatching and delivery process. The app makes it incredibly easy to plan routes efficiently, ensuring smooth and timely deliveries. Beyond its great functionality, their support team is outstanding—quick to respond and always ready to assist whenever we need help. Their fast and effective customer service sets them apart, making EasyRoutes an essential tool for any business managing deliveries. Highly recommended!

The Bedding Barn

Jan 22, 2025  on Shopify

The system does not look at the postcode first and hence sends my drivers to incorrect destinations regulalry

Warmly Cookies

Jan 21, 2025  on Shopify

Works perfectly for optimizing local delivery routes! We love the service and hope to grow utilizing it!

BuildersMerchant.com

Jan 20, 2025  on Shopify

GREAT APP!! easy to use; tracking and customer notification features work very well. also a cheap option on the market that gives you all the essential features needed for a local delivery service in a small business.

Doodle Dogs

Jan 19, 2025  on Shopify

Phenomenal routing app. We have been using this for 1.5 years now and have had no issues. We schedule 50-100 deliveries a day, 6 days a week, typically using 2-3 drivers and EasyRoutes has made it super easy and quick to set up routes. On quarterly sale days, we add additional drivers and have upwards of 200 deliveries per day for a week straight (1400 deliveries) and this has been a life saver. It also auto fulfills orders in shopify once the order is dropped which removes a step for our drivers. We have it set up to notify customers once a route is dispatched and when the driver is 3 stops away so customers 9especially those in apartments) can be more ready to receive the items - or let us in. Highly recommend, wouldn't even look at another app (as we have used some and they are way more cumbersome).

Domestique Wine

Jan 19, 2025  on Shopify

Robust and intuitive routing app. Would be even better if it can direct to apple maps in carplay (not just google maps).

Slowly

Jan 16, 2025  on Shopify

Awesome app, complete solution, awesome support. Anything not perfect is due to Shopify Local Delivery limitations - the rest EasyRoutes will handle for you. 5 stars.

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