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Customer reviews: EasyRoutes Local Delivery

Develop by Roundtrip

Reviews (152)

Overall rating
5

What Merchants Think

Merchants have consistently found "EasyRoutes Local Delivery" to be an invaluable tool for improving their delivery processes. The app's efficient routing capabilities, ease of use, and outstanding customer support have made it a crucial part of their business operations. Many users praise it for saving time and significantly enhancing the customer delivery experience.

Key Strengths

  • Excellent route optimization and planning capabilities
  • User-friendly interface and quick setup
  • Outstanding and responsive customer support
  • Effective customer tracking and notifications
  • High degree of customization for specific business needs
  • Seamless integration with Shopify
  • Cost-effective solution for small to medium enterprises

Common Concerns

  • Issues with postcode prioritization leading to incorrect destinations
  • Lack of Apple Maps integration for CarPlay
  • Billing and refund concerns for unused services
  • Dependence on Shopify’s platform, which can sometimes lead to connection issues

Final Thoughts

"EasyRoutes Local Delivery" has been overwhelmingly positively received, providing vital features that enhance local delivery logistics for businesses. Despite a few navigational and billing concerns, the robust support and continual improvements make it a highly recommended tool in the realm of delivery management apps.

The Bedding Barn

Feb 19, 2025  on Shopify

The team resolved an issue I found very quickly regarding postcode lookups and it now works perfectly

Granada Floral Design San Diego

Feb 12, 2025  on Shopify

BARF time

Jan 29, 2025  on Shopify

Top Support! Top App!

DGM Flowers | Fort Lauderdale Florist

Jan 28, 2025  on Shopify

EasyRoutes Shopify App Review EasyRoutes has been a game-changer for our dispatching and delivery process. The app makes it incredibly easy to plan routes efficiently, ensuring smooth and timely deliveries. Beyond its great functionality, their support team is outstanding—quick to respond and always ready to assist whenever we need help. Their fast and effective customer service sets them apart, making EasyRoutes an essential tool for any business managing deliveries. Highly recommended!

Simply Raw Okanagan

Jan 26, 2025  on Shopify

Takes the guesswork out of delivery planning.

Warmly Cookies

Jan 21, 2025  on Shopify

Works perfectly for optimizing local delivery routes! We love the service and hope to grow utilizing it!

Nüspace Mobilier (Canada)

Jan 20, 2025  on Shopify

BuildersMerchant.com

Jan 20, 2025  on Shopify

GREAT APP!! easy to use; tracking and customer notification features work very well. also a cheap option on the market that gives you all the essential features needed for a local delivery service in a small business.

Beyond Flowers

Jan 19, 2025  on Shopify

Premier Bin Cleaning LLC

Jan 19, 2025  on Shopify

Doodle Dogs

Jan 19, 2025  on Shopify

Phenomenal routing app. We have been using this for 1.5 years now and have had no issues. We schedule 50-100 deliveries a day, 6 days a week, typically using 2-3 drivers and EasyRoutes has made it super easy and quick to set up routes. On quarterly sale days, we add additional drivers and have upwards of 200 deliveries per day for a week straight (1400 deliveries) and this has been a life saver. It also auto fulfills orders in shopify once the order is dropped which removes a step for our drivers. We have it set up to notify customers once a route is dispatched and when the driver is 3 stops away so customers 9especially those in apartments) can be more ready to receive the items - or let us in. Highly recommend, wouldn't even look at another app (as we have used some and they are way more cumbersome).

Domestique Wine

Jan 19, 2025  on Shopify

Robust and intuitive routing app. Would be even better if it can direct to apple maps in carplay (not just google maps).

Slowly

Jan 16, 2025  on Shopify

Awesome app, complete solution, awesome support. Anything not perfect is due to Shopify Local Delivery limitations - the rest EasyRoutes will handle for you. 5 stars.

UNELEFANTE

Jan 01, 2025  on Shopify

I’ve tried over 10 different delivery apps in the past 8 years, and Easy Routes is by far the best of them all—easy to use, intuitive, and with a fabulous interface. The app includes features I had been wishing to see in a delivery app for years. I immediately switched from the app I had been using for the past 4 years, and the benefits were immediate. Plus, their support service is incredible

Mapleseed Firewood

Dec 01, 2024  on Shopify

After testing many options this App is the one we choose and successfully use for our business. The app is very customizable and we created a workflow that works very well for our specific needs from both the customer experience as well as the scheduling and driver perspective. A coupe examples: -with Bulky items and limited room on the truck we can limit the allowed items per route to not over schedule the routes. - adding orders, custom stops, and re optimizing the routes is no problem allowing us to have the order cutoff point very close to the delivery date. - the notification system is granular enough so that we can communicate very precise what the customer can expect. The day of delivery gets communicates pretty much right after the order comes in and gets added to a route. The delivery time window for that day gets communicated a day before once the order cutoff happened and we wont add any more orders. - that means in most cases we can hit the 30min delivery time window reliably allowing customers to be home without wasting a full day. - the tracking site provides the safety that customers have the latest up to date information. Our current setup reduced our time spend on route planing significantly and more important reduced the amount of customer inquiries about deliveries to almost zero. On top the team is very responsive and open for feedback from the field to improve the app. Definitely the best app out there in our opinion, recommend you give it a try!

Harry Batten

Nov 21, 2024  on Shopify

This is the best app for route planning (we tried most of them) and the support is very prompt and excellent!

FreshBox Organic Delivery

Nov 20, 2024  on Shopify

Great app with lots of great features that our business relies upon every week. We recently had an issue with Shopify where they removed our API connections and the team at Easy Routes helped us to get back up and running. It was at this time that we realised how much we relied on Easy Routes for our local deliveries.

Henderson Brewing Company

Nov 10, 2024  on Shopify

We've been using this software for 3-4 months and are loving it! EasyRoutes is feature-filled without feeling too complicated, and provides day-to-day optimization and reliability to our home delivery program. The app is updated frequently with new features, and the team has been friendly and responsive to all of our inquiries. Many thanks!

Million Rose Flowers

Nov 04, 2024  on Shopify

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KBOP

Oct 29, 2024  on Shopify

We've tried every routing app out there with no success. There are so many steps and variables for setting up the entire delivery/routing process that it made it impossible to find one that works. We had given up for months and were doing it all manually instead. EasyRoutes has thought of every minor detail perfectly. It saves us over 4 hours per week on delivery planning, their AI is perfect at configuring optimal routes, and our drivers finish their routes over 50% faster. I've never been so happy with a software tool, it solved a HUGE pain point for us. And the support and onboarding has been top class as well.

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