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Customer reviews: Early Bird: Preorder & Restock

Develop by Shopside

Reviews (24)

Overall rating
4.8

What Merchants Think

The "Early Bird: Preorder & Restock" app is generally well-received by merchants. Many appreciate its ease of use, functionality, and the exceptional support provided by the team, particularly co-founder Josiah. Merchants note the app's positive impact on sales and customer satisfaction, especially for managing preorders and restocks efficiently. The presence of dedicated and prompt customer support is frequently highlighted as a key factor in the app's popularity.

Key Strengths

  • Excellent customer support with swift and knowledgeable responses.
  • Seamless integration with existing store setups.
  • Effective management of preorders, restocks, and inventory tracking.
  • User-friendly interface and straightforward installation.
  • No sales commission, increasing profitability for merchants.

Common Concerns

  • Issues with inventory going into negative without clear backorder indications.
  • Limitations due to Shopify's restrictions for phone and in-person preorders.
  • Some merchants experience difficulties in product availability across channels.
  • Concerns regarding the app's affordability for new businesses.
  • Isolated reports of technical issues affecting sales channels.

Final Thoughts

Overall, "Early Bird: Preorder & Restock" is a valuable tool for merchants looking to enhance their preorder and restocking operations. Its strengths in customer support and seamless functionality make it a commendable choice for many businesses, despite some limitations inherent to the Shopify platform. With a majority of positive feedback, it is evident that the app is a substantial asset for stores aiming to elevate their inventory management and customer satisfaction.

Pedersen + Lennard

Feb 14, 2025  on Shopify

Early bird has worked great for our two online stores - as we both make to order, and hold stock, we needed a way to show the customer what was "made to order" and available for immediate shipping, which Early Bird does perfectly. Super grateful for the quick responses and problem solving from the team!!

The Orry Mill

Feb 12, 2025  on Shopify

Early Bird fitted the use case I had perfectly. It can handle out of stock requests but more importantly for us, it allowed me to target individual products and create campaigns to build pre sales. I had full control over how this worked and the customer support is second to none. We have been using Shopify and associated apps for 6 years now and Early Bird have been one of the best to date. Highly Recommend.

The Energy Group NZ Limited

Feb 12, 2025  on Shopify

We needed an app that could help us handle partial payments for add-on products along with the main product. Since we weren’t familiar with how different apps worked, we reached out to several app support teams to understand whether their solutions could meet our needs. Early Bird: Preorder & Restock stood out the most. With other apps, we had to wait at least a day for a response, and even then, the replies were often vague and didn’t really address our questions. In contrast, Josiah, the co-founder of Early Bird, got back to us almost immediately. Not only was he quick to respond, but he also took the time to understand our business needs and offer a solution that made sense for us. When running a business, having responsive and helpful support makes a big difference, and Jo went the extra mile to ensure we fully understood how the app works and how it meets our business needs, especially in terms of customer experience. Functionality-wise, Early Bird is easy to use and integrates smoothly into our existing setup. The partial payment feature works as expected, making it a great option for handling preorders and add-ons. If you're looking for the best Preorder & Restock solution with reliable support, Early Bird is the way to go.

eeyo

Feb 09, 2025  on Shopify

The best and easiest to navigate for those looking for a pre-order system. I am a small fashion label based in Brisbane Australia, it was so exciting to see a fellow Brisbane business! So beyond grateful the the fantastic customer service that came alongside downloading Early Bird, they helped me integrate it into my store and answered any and all questions I had. They went above and beyond! Could not recommend a better download!!!

Earlwood Equine

Feb 07, 2025  on Shopify

Brilliant app, easy to use, and the customer service is above and beyond. The sales were instant from the first day we started our first campaign. Three campaigns in and the sales have been great We have had zero negative feedback from any of our customers, so they've also found it clear and simple to use. I'm very excited to see what we can achieve going forward with this app, in terms of back in stock notifications and preorders. Wish I'd found it sooner.

Tabeeze

Feb 05, 2025  on Shopify

Excellent - finally something that works with bundles!!! And the customer service is out of this world, so helpful and thorough.

MPM Hobbies

Feb 04, 2025  on Shopify

It will let the customer purchase into zero and negative amounts without indicating that any purchase of an item when the inventory goes from zero or below will be a backorder. Basically, if a product has an inventory of 1 it will allow the customer to purchase 4, in a single order, without indicating that 3 will be a backorder. The customer is left unaware that 3 items are not in stock, and we the merchants are stuck dealing with this. They require you to check "continue selling when out of stock" to enable the backorder function but did not take into account going zero or below in inventory on a single purchase. Not to mention Google lists your products in stock when inventory is zero or below because of the "continue selling when out of stock" requirement to use the backorder function.

Growth Affect CRO

Feb 02, 2025  on Shopify

Sometimes you just have to pay for the good apps. This one is one of those in this vertical. The team is super responsive, great support and the app works as intended, the founders seem to be hands on. ...and it is "built for Shopify" #winning. Have been using and recommending to clients for our CRO agency.

MoSS Gift Shop

Jan 12, 2025  on Shopify

Very helpful and easy to use. Instructions for new users to set up are super clear and straight forward. Highly recommend!

Sage Garden

Jan 03, 2025  on Shopify

This app is almost perfect... was easy to install, has great functions for setting up pre-orders and back in stock notifications and the support team is super responsive. However, the only way for customers to place pre-orders is through our website - there is no straightforward way to take phone or in-person pre-orders and all pre-orders must be paid for using credit card (gift cards are blocked and debit cards are not a payment option through our website). The app does not work with the order creation tools in Shopify admin nor does it work with Shopify POS. As a result, we've had customers annoyed as they don't understand how we are not able to take their phone or in-person pre-orders. To be fair, the Early Bird developers say these are Shopify system limitations. So, Shopify, if you are listening: stores that have both online and in-store sales channels need to be able to serve their customers properly. Limiting apps like this is very frustrating, since it is clear that many Shopify customers use the POS app alongside the web tools.

The Poop Coffee

Dec 14, 2024  on Shopify

"Your products are marked as unavailable for the Buy Button channel." "Error enabling availability. Try again" Here is a direct quote from the two week Shopify investigation into a full lost week of sales in the lead up to Christmas (aka the best time for ecommerce in the year): "The issue you encountered with your store was related to the Early Bird app. As previously shared, based on our logs, this is the only app that was installed and modified your product. This app changed the subscription settings for your product, which affected its availability across different sales channels, including the Buy Button channel." THIS APP IS MALWARE - STAY AWAY FROM IT ONE DEFINITION OF RANSOMWARE: "a type of malware that permanently blocks access to the victim's personal data unless a "ransom" is paid." Didn't work as required, changed all my product settings (without me knowing) and when I uninstalled it found a way to make the settings permanent and cost me way more in sales by disabling customer checkout and payments than it promised to make unless I signed up to their subscription even though it doesn't bloody work.

PALMA Eyewear

Nov 27, 2024  on Shopify

Jay and Josiah have been phenomenal to work with since we started using EarlyBird! From day one, their support has been next-level. Jay reached out personally to ensure I was set up for success, offering guidance that made onboarding effortless. He helped me with a whole bunch of unrelated tasks as well. Honestly A+++++ service. The app itself is intuitive and easy to navigate, but it’s the team’s thoughtfulness and attention to detail that truly stand out. They’ve been incredibly responsive to any questions I’ve had, making the whole experience smooth and stress-free. This is sooo valuable when you are establishing a business and PALMA are super grateful.

Gecko Gear

Nov 24, 2024  on Shopify

Jay at support is really helpful, always gets back to me extremely quickly and fixes my problems straight away. Excellent app!

Christian Pure

Nov 24, 2024  on Shopify

Impressive in its simplicity and functionality. Wish it were more affordable. We're just starting out and the profit margins on our products would require us to sell 20-30 products before we break even. But if you have a store that's already selling well, this is a great product to go with.

SeeDevil

Nov 07, 2024  on Shopify

Early Bird is so wonderful and has been extremely supportive! They help us to solve the problems right away with speedy reply. Really appreciate their efforts!

Mindsetter

Oct 11, 2024  on Shopify

Josiah and his team have gone above & beyond since I downloaded the app for pre-orders for my new cap product! Josiah emailed me as soon as I got the app to ask if I needed any help getting started - he even set up my whole first pre-order for me and videoed it so that I could see exactly how it all worked! These guys are super helpful, thoughtful and the app is simple, easy to use and to understand! So grateful to have this app for my Shopify now and highly recommend! They are quick at responding for any technical support and made my first pre-order a breeze. Love that it also is free to a certain extent - especially when you're just a small business owner trying to make ends meet.

Ordinary Habit

Oct 01, 2024  on Shopify

Service was incredible and they helped me every step of the way above and beyond. The app works perfectly for what I needed.

Disrupt

Oct 01, 2024  on Shopify

We've recently started using Early Bird for our store, and it’s already proving to be a game-changer! The support team has been incredibly responsive and helpful, and the results we've seen so far are more than paying for the app itself. Looking forward to sharing a more detailed review as we explore everything it offers. But even at this stage, it’s clear that Early Bird is quickly becoming an essential part of our workflow.

Power to Pedal

Sep 26, 2024  on Shopify

We’ve found the Early Bird: Preorder & Restock app to be extremely helpful for our store. It’s easy to use and set up on individual items, and the customisation options allowed us to design it perfectly to match our site. The app functions seamlessly, and the support team is fantastic. Josiah, in particular, went above and beyond to assist us, offering quick responses and helping us find the best possible way to make the app work for our specific needs. Highly recommend!

VIAFIDO - Pet Portraits

Sep 12, 2024  on Shopify

I’ve been using the Early Bird app, and it has been a game-changer for my business! Allowing customers to place orders by just paying a $19 deposit has significantly boosted my conversion rates. It’s a great way to reduce customer risk, making them feel more comfortable with their purchases, and in turn, has helped build trust in my brand. The seamless integration and functionality make it incredibly easy to manage pre-orders. Highly recommend this app to anyone looking to improve their sales strategy and customer experience! Plus the founders are the best! They personally make sure that the app works perfectly fine. Josiah was someone who you'll feel comfortable to discuss all the problems with your store and he makes sure all the problems get resolved. UI/UX: 10/10 Customer Support: 100/10 Usability 10/10

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