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Customer reviews: Early Bird: Preorder & Restock

Develop by Shopside

Reviews (37)

Overall rating
4.9

What Merchants Think

The "Early Bird: Preorder & Restock" app is generally well-received by merchants. Many appreciate its ease of use, functionality, and the exceptional support provided by the team, particularly co-founder Josiah. Merchants note the app's positive impact on sales and customer satisfaction, especially for managing preorders and restocks efficiently. The presence of dedicated and prompt customer support is frequently highlighted as a key factor in the app's popularity.

Key Strengths

  • Excellent customer support with swift and knowledgeable responses.
  • Seamless integration with existing store setups.
  • Effective management of preorders, restocks, and inventory tracking.
  • User-friendly interface and straightforward installation.
  • No sales commission, increasing profitability for merchants.

Common Concerns

  • Issues with inventory going into negative without clear backorder indications.
  • Limitations due to Shopify's restrictions for phone and in-person preorders.
  • Some merchants experience difficulties in product availability across channels.
  • Concerns regarding the app's affordability for new businesses.
  • Isolated reports of technical issues affecting sales channels.

Final Thoughts

Overall, "Early Bird: Preorder & Restock" is a valuable tool for merchants looking to enhance their preorder and restocking operations. Its strengths in customer support and seamless functionality make it a commendable choice for many businesses, despite some limitations inherent to the Shopify platform. With a majority of positive feedback, it is evident that the app is a substantial asset for stores aiming to elevate their inventory management and customer satisfaction.

lily and sophia

Sep 01, 2025  on Shopify

Works perfectly. We were awaiting a shipment of products and the Early Bird app ensured we could effectively manage stock, customer expectations and orders seamlessly, saving us $1000s in potentially lost revenue. In addition, the customer service was absolutely fantastic, with the team being super responsive and able to help us immediately, even recoding our website slightly to enable certain tweaks we wanted to make. The ONLY downside is not a problem with the app but a problem with Shopify itself - a customer doesn't find out that they are placing a back order unless current stock is zero, so if there is 1 item left but the customer orders 2 or more, it goes through as a regular order without the back-order tag. Again, this is not a flaw of this app, all apps in this category will have this same limitation. Just including it here for transparency.

The Good Candle

Aug 28, 2025  on Shopify

Serenity of Mind Sport

Aug 27, 2025  on Shopify

Cards Of The Shire

Aug 26, 2025  on Shopify

Lyssy Couture

Aug 23, 2025  on Shopify

Having a great experience with early bird. I had some confusion on a preorder campaign and Jay got it fixed right away!!

ANTHEA MANARI

Aug 23, 2025  on Shopify

LoveDoneWrite

Aug 19, 2025  on Shopify

RLFHome

Aug 05, 2025  on Shopify

I'm new to Shopify and was looking for a simple, efficient way to manage backorders in my online store. Early Bird came highly recommended by a ton of people, so I got the app and started playing around. I wasn't sure I set up my pre-order campaigns and backorders correctly in my theme, so I reached out for help. I was surprised and delighted that one of the co-founders and developers of the app responded and was able to quickly correct the parts I messed up! Awesome app and wonderful customer service. Highly recommend!

Wargaming Agency

Jul 28, 2025  on Shopify

I use the back in stock and preorder sections of this app every week, I recommend my customers to click "notify" on items that i've sold out of to indicate where i should spend my money ordering. Excellent value, very happy with the performance i'm experiencing.

PrimeLight Design

Jun 02, 2025  on Shopify

Quite easy to setup. Support was excellent thank you!

Studio Nidra

May 23, 2025  on Shopify

Works as it's supposed to and the customer support was great! I'm happy I found Earlybird for my Pre-order Campaign :)

Draco Gaming

May 23, 2025  on Shopify

Great app, and probably the best customer service from an app representative that we have ever had. Jay got everything we wanted up and running super quickly and was amazingly helpful.

Jean Paul

Apr 09, 2025  on Shopify

Fantastic app for back in stock notifications to customers, as well as managing pre-orders and back-orders! The customer service team is also incredibly helpful and knowledgable. Highly recommend!!

The Summer Queens

Mar 03, 2025  on Shopify

Excellent app with even better support!! Jay was awesome!!!

Peaky Hat

Mar 03, 2025  on Shopify

Fairly easy to set up, worked as expected. Sounds trivial, but that's a huge deal in todays vast ecosystem of 'apps' and add-ons. The support has been spot on, attentive, and incredibly helpful. We've only been using the solution for a brief period of time, but anticipate making this an integral part of our future product launch strategies.

Pedersen + Lennard

Feb 14, 2025  on Shopify

Early bird has worked great for our two online stores - as we both make to order, and hold stock, we needed a way to show the customer what was "made to order" and available for immediate shipping, which Early Bird does perfectly. Super grateful for the quick responses and problem solving from the team!!

The Orry Mill

Feb 12, 2025  on Shopify

Early Bird fitted the use case I had perfectly. It can handle out of stock requests but more importantly for us, it allowed me to target individual products and create campaigns to build pre sales. I had full control over how this worked and the customer support is second to none. We have been using Shopify and associated apps for 6 years now and Early Bird have been one of the best to date. Highly Recommend.

The Energy Group NZ Limited

Feb 12, 2025  on Shopify

We needed an app that could help us handle partial payments for add-on products along with the main product. Since we weren’t familiar with how different apps worked, we reached out to several app support teams to understand whether their solutions could meet our needs. Early Bird: Preorder & Restock stood out the most. With other apps, we had to wait at least a day for a response, and even then, the replies were often vague and didn’t really address our questions. In contrast, Josiah, the co-founder of Early Bird, got back to us almost immediately. Not only was he quick to respond, but he also took the time to understand our business needs and offer a solution that made sense for us. When running a business, having responsive and helpful support makes a big difference, and Jo went the extra mile to ensure we fully understood how the app works and how it meets our business needs, especially in terms of customer experience. Functionality-wise, Early Bird is easy to use and integrates smoothly into our existing setup. The partial payment feature works as expected, making it a great option for handling preorders and add-ons. If you're looking for the best Preorder & Restock solution with reliable support, Early Bird is the way to go.

eeyo

Feb 09, 2025  on Shopify

The best and easiest to navigate for those looking for a pre-order system. I am a small fashion label based in Brisbane Australia, it was so exciting to see a fellow Brisbane business! So beyond grateful the the fantastic customer service that came alongside downloading Early Bird, they helped me integrate it into my store and answered any and all questions I had. They went above and beyond! Could not recommend a better download!!!

Earlwood Equine

Feb 07, 2025  on Shopify

Brilliant app, easy to use, and the customer service is above and beyond. The sales were instant from the first day we started our first campaign. Three campaigns in and the sales have been great We have had zero negative feedback from any of our customers, so they've also found it clear and simple to use. I'm very excited to see what we can achieve going forward with this app, in terms of back in stock notifications and preorders. Wish I'd found it sooner.

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