Reviews: Early Bird: Preorder & Restock

Customer reviews: Early Bird: Preorder & Restock

Reviews (24)

Overall rating

4.8

5

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What Merchants Think

The "Early Bird: Preorder & Restock" app is generally well-received by merchants. Many appreciate its ease of use, functionality, and the exceptional support provided by the team, particularly co-founder Josiah. Merchants note the app's positive impact on sales and customer satisfaction, especially for managing preorders and restocks efficiently. The presence of dedicated and prompt customer support is frequently highlighted as a key factor in the app's popularity.

Key Strengths

Excellent customer support with swift and knowledgeable responses.
Seamless integration with existing store setups.
Effective management of preorders, restocks, and inventory tracking.
User-friendly interface and straightforward installation.
No sales commission, increasing profitability for merchants.

Common Concerns

Issues with inventory going into negative without clear backorder indications.
Limitations due to Shopify's restrictions for phone and in-person preorders.
Some merchants experience difficulties in product availability across channels.
Concerns regarding the app's affordability for new businesses.
Isolated reports of technical issues affecting sales channels.

Final Thoughts

Overall, "Early Bird: Preorder & Restock" is a valuable tool for merchants looking to enhance their preorder and restocking operations. Its strengths in customer support and seamless functionality make it a commendable choice for many businesses, despite some limitations inherent to the Shopify platform. With a majority of positive feedback, it is evident that the app is a substantial asset for stores aiming to elevate their inventory management and customer satisfaction.

Sage Garden

Jan 03, 2025 on Shopify

This app is almost perfect... was easy to install, has great functions for setting up pre-orders and back in stock notifications and the support team is super responsive. However, the only way for customers to place pre-orders is through our website - there is no straightforward way to take phone or in-person pre-orders and all pre-orders must be paid for using credit card (gift cards are blocked and debit cards are not a payment option through our website). The app does not work with the order creation tools in Shopify admin nor does it work with Shopify POS. As a result, we've had customers annoyed as they don't understand how we are not able to take their phone or in-person pre-orders. To be fair, the Early Bird developers say these are Shopify system limitations. So, Shopify, if you are listening: stores that have both online and in-store sales channels need to be able to serve their customers properly. Limiting apps like this is very frustrating, since it is clear that many Shopify customers use the POS app alongside the web tools.