The app stopped working completely after 6 years of having it on my store. I have very unhappy customers as a result.

it doesn’t really load you have to keep opening it for it work. i did it ten times before i let me add the digital items

In the Shopify Digital Downloads app, when viewing an individual digital product, it would be extremely helpful to be able to click "Previous" and "Next". This functionality is already built into the main Products section of the UI. I cannot express how much it would help me to have this implemented in a similar location of the Digital Downloads app. It would cut the time and effort required for me to upload new digital files by 75% or more. I have hundreds of digital products that I have to update each time there is a revision, and this is an extremely laborious process with the current app dashboard.

When we release an update, only a small proportion of customers are receiving an email notification and the updated files aren’t being displayed within their account.

Die App erfüllt ihren Zweck, ist aber alles andere als zuverlässig und bietet nicht die versprochenen Funktionen. Leider können Kunden (nicht wie vom Entwickler und den Einstellmöglichkeiten versprochen) über ihren Account in den Bestellungen nicht auf die erworbenen Produkte zurückgreifen und die Daten aus der Bestellübersicht herunterladen. Dies funktioniert nur über den Link in der E-Mail. So können wir nicht den Kundenservice bieten, den wir uns für unsere Kunden wünschen würden. Supporttickets werden ohne Hilfe geschlossen. Es wird dabei darauf verwiesen, dass man die Bestellungen manuell bearbeiten solle und die E-Mails nicht automatisiert (direkt mit der Bestellung) versendet werden sollen. Für uns ist der Shop daher gerade nicht nutzbar.

It works great. My customers can easily download the files via mail. However, that's the one part I don't like. I want to have a direct download button within the confirmation page, so customers can download it right away instead of having to go to their mail.

I loved this app. But it stopped working randomly one day last week and none of my customers were getting links to their downloads.

Like many others, this app was working fine then randomly stopped working. We need to move to something else.

I LOVED this app until it stopped working in Dec 2024. I can not upload my digitals to my products. It was sooo easy to use. Much easier than the other digital download products available. I wish you all would fix the app. Would make my day and business so much easier.

First time I used it, I muddled my way through, 2nd time was difficult, third time, even harder, I can't get the order to go over to the digital download side, so have manually sent a link to download it Have asked for support, but find support quite slow, they seem to spend more time writing niceities, than just helping. I wouldn't recommend, hopefully there is a better option out there, as this is frustrating. I have an urgent order and I can't get it to work. Was then told that the app developers are working on "crucial bugs" and to try sky pilot or another paid app instead, if shopify no longer care about keeping their apps working. remove them so their customers don't use them and then look like idiots to their customers when it doesn't work.