I don't know why but recently some of my files disappear randomly from the digital download app or are tagged as "Unattached digital files" so I need to check all my product to see if the files are still here and upload it back (even with no file the app say it was a file so you cannot filter the one without a file). A bit annoying (I have more than 200 products to verify and reupload).

Will randomly loose your files (they literally disappear), or they will forget to update the SSL certificate, or all the URLs will expire... Be ready for some random issues and always keep a backup of your files.

This app is good and does mostly what we need. The unfortunate part is that Shopify recommends the New Customer Accounts type. However, their own app is not built to use the New Customers Accounts type.

When it works, it is amazing but I've been receiving emails from customers saying they never received an email with their downloads... they can't find it in their spam either.

Great app but would be better if it included the DATE of the last file uploaded. We update our downloads but because we have three sites we are uploading to, it'd be helpful to double check which is the most recent version of the file. Other than that - pretty much the app is working well, barring human error (like forgetting to upload the file in the first instance!!!).

Please release an update fixing the issues asap, I've been using this app for year with great results but it's not working as it used to anymore! Any info on this matter would be grately appreciated.

The app stopped working completely after 6 years of having it on my store. I have very unhappy customers as a result.

it doesn’t really load you have to keep opening it for it work. i did it ten times before i let me add the digital items

In the Shopify Digital Downloads app, when viewing an individual digital product, it would be extremely helpful to be able to click "Previous" and "Next". This functionality is already built into the main Products section of the UI. I cannot express how much it would help me to have this implemented in a similar location of the Digital Downloads app. It would cut the time and effort required for me to upload new digital files by 75% or more. I have hundreds of digital products that I have to update each time there is a revision, and this is an extremely laborious process with the current app dashboard.

When we release an update, only a small proportion of customers are receiving an email notification and the updated files aren’t being displayed within their account.