We've been using it for a LONG TIME, but it always had some issues. If you do not have loads of downloads and you are not afraid of reuploading files (because they WILL vanish), and files randomly corrupting (like one of the files from a zip document going completely missing) then this is the app for you

Works, but has issues. Not fully compatible with Flow. We use Flow to capture payment only once an order has been shipped. For orders that contain a mix of shipped and digital items, the digital items get stuck as "unfulfilled" as Digital Downloads appears to only fulfill items if payment is immediately captured at order creation. Even after we manually press fulfill on digital items, nowhere in the timeline is the emailing of the download links logged.

I liked very much. Is easy to use and works fine. One improvement I would do is to put a order search bar to go directly to an order and not having to scroll all the way down, some times many pages, to find an order and solve a problem. The rest is awesome. thanks!

I was surprised to see so many negative reviews of this app. For me, it works perfectly. I have no complaints—easy to install, simple to use, and completely reliable.

No me permite subir archivos de excel que pesan 345kb. Mi tienda es especializada en productos digitales, yo vendo plantillas de excel y ahora no puedo subir porque sucede un error inesperado

nicht stabil, Dowonloadlinks funktionieren oft nicht, keine Möglichkeit Audios online zu hören als test für Programmierer, Hörproben und Testversionen aufwendig zu installieren

I don't know why but recently some of my files disappear randomly from the digital download app or are tagged as "Unattached digital files" so I need to check all my product to see if the files are still here and upload it back (even with no file the app say it was a file so you cannot filter the one without a file). A bit annoying (I have more than 200 products to verify and reupload).

Will randomly loose your files (they literally disappear), or they will forget to update the SSL certificate, or all the URLs will expire... Be ready for some random issues and always keep a backup of your files.

This app is good and does mostly what we need. The unfortunate part is that Shopify recommends the New Customer Accounts type. However, their own app is not built to use the New Customers Accounts type.

When it works, it is amazing but I've been receiving emails from customers saying they never received an email with their downloads... they can't find it in their spam either.

Great app but would be better if it included the DATE of the last file uploaded. We update our downloads but because we have three sites we are uploading to, it'd be helpful to double check which is the most recent version of the file. Other than that - pretty much the app is working well, barring human error (like forgetting to upload the file in the first instance!!!).

Please release an update fixing the issues asap, I've been using this app for year with great results but it's not working as it used to anymore! Any info on this matter would be grately appreciated.

The app stopped working completely after 6 years of having it on my store. I have very unhappy customers as a result.

it doesn’t really load you have to keep opening it for it work. i did it ten times before i let me add the digital items

In the Shopify Digital Downloads app, when viewing an individual digital product, it would be extremely helpful to be able to click "Previous" and "Next". This functionality is already built into the main Products section of the UI. I cannot express how much it would help me to have this implemented in a similar location of the Digital Downloads app. It would cut the time and effort required for me to upload new digital files by 75% or more. I have hundreds of digital products that I have to update each time there is a revision, and this is an extremely laborious process with the current app dashboard.

When we release an update, only a small proportion of customers are receiving an email notification and the updated files aren’t being displayed within their account.

Die App erfüllt ihren Zweck, ist aber alles andere als zuverlässig und bietet nicht die versprochenen Funktionen. Leider können Kunden (nicht wie vom Entwickler und den Einstellmöglichkeiten versprochen) über ihren Account in den Bestellungen nicht auf die erworbenen Produkte zurückgreifen und die Daten aus der Bestellübersicht herunterladen. Dies funktioniert nur über den Link in der E-Mail. So können wir nicht den Kundenservice bieten, den wir uns für unsere Kunden wünschen würden. Supporttickets werden ohne Hilfe geschlossen. Es wird dabei darauf verwiesen, dass man die Bestellungen manuell bearbeiten solle und die E-Mails nicht automatisiert (direkt mit der Bestellung) versendet werden sollen. Für uns ist der Shop daher gerade nicht nutzbar.

It works great. My customers can easily download the files via mail. However, that's the one part I don't like. I want to have a direct download button within the confirmation page, so customers can download it right away instead of having to go to their mail.

I loved this app. But it stopped working randomly one day last week and none of my customers were getting links to their downloads.

Like many others, this app was working fine then randomly stopped working. We need to move to something else.