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Customer reviews: Digital Downloads

Develop by Shopify

Reviews (494)

Overall rating
2.6

What Merchants Think

The overall sentiment about the "Digital Downloads" app is mixed, with a significant portion of users expressing dissatisfaction due to functionality issues and poor support. Several merchants report that the app was initially effective but has become unreliable over time, especially following updates. While some users still find it useful, others recommend seeking alternative solutions due to the app not delivering downloads as expected and the lack of timely support responses.

Key Strengths

  • Easy installation and integration with Shopify.
  • Automatic email dispatch for downloads when functioning properly.
  • Use of Shopify domain for email reputation management.
  • Hosting on Shopify server with a generous file size limit (5GB).
  • Free app with a basic functionality suitable for some users.

Common Concerns

  • Frequent failure to deliver download links to customers.
  • Lack of support and maintenance from developers.
  • Absence of download links on checkout or confirmation pages.
  • Slow response time for email notifications and manual processing required.
  • Bugs and connectivity issues, especially after updates.
  • App is in "maintenance mode" and not actively updated by developers.

Final Thoughts

The "Digital Downloads" app struggles with reliability and customer service, leading to widespread frustration among users. While it offers a suitable solution for some, many merchants feel compelled to seek better alternatives due to the app's erratic performance and lack of developer support. Users advise careful consideration before relying on the app for business-critical digital deliveries.

Ethnologue Store

Feb 26, 2025  on Shopify

In the Shopify Digital Downloads app, when viewing an individual digital product, it would be extremely helpful to be able to click "Previous" and "Next". This functionality is already built into the main Products section of the UI. I cannot express how much it would help me to have this implemented in a similar location of the Digital Downloads app. It would cut the time and effort required for me to upload new digital files by 75% or more. I have hundreds of digital products that I have to update each time there is a revision, and this is an extremely laborious process with the current app dashboard.

Sample Factor

Jan 29, 2025  on Shopify

It works great. My customers can easily download the files via mail. However, that's the one part I don't like. I want to have a direct download button within the confirmation page, so customers can download it right away instead of having to go to their mail.

Joshua L. Brenner

Oct 18, 2024  on Shopify

Soon after I switched to Shopify with all my customers, they stopped the support for the digital downloads app. I had many chats with the customer service, with different feedback. Some said I should look around for an additional app, others said, they appreciate the ...

CONTREFAÇON Site Officiel

Oct 06, 2024  on Shopify

The good point is it's using Shopify domain to send emails, which has a good reputation and avoid your download emails to end in the junk. The other good thing is the fact that your files are hosted on the Shopify server and you have a use limitation per download (5gb). On the other end, the app needs some necessary improvement : a file manager to avoid duplicates, fix the download on purchase page...

MacTakeAwayData Store

Aug 25, 2024  on Shopify

I really wanted to use this app. But I am having to delete it. I'm leaving this review as a warning to others. This app does not have a download link on Thank you page. I contacted support and they said it was a known issue with no date on a fix. They advised me to find another digital downloads app to use. So there you are folks. Best to find another app to use.

HYPE WORLD

Jul 07, 2024  on Shopify

I have been using your application since November of last year, and everything has been running smoothly. However, since the latest Shopify update, I have encountered a problem. When a customer places an order, they no longer see the download link on the page, even though I have it activated in the settings. This issue only started occurring after the recent update. I would greatly appreciate your assistance in resolving this issue. By the way, I want to mention that the application is otherwise very, very good.

Wardrobe By Me

Jun 29, 2024  on Shopify

I've used this app for almost ten years, and although it's not perfect, it does the job of sending my customers links to their purchased PDF patterns, and it's free. I would LOVE it if the files you uploaded were marked with a date! I would LOVE it if customer email addresses were synchronized with the address they use and updated in Shopify. Finally, the customers who have canceled a purchase or have received a refund don't get a new link sent if the file is updated. Finally, a hosted version of the app would be amazing. I wouldn't mind paying for one, so I wouldn't have to manually send people new links to their PDFs. Wardrobe By Me

Creative Rabbit

Jun 23, 2024  on Shopify

This plugin only supports a single file upload, which is quite limiting and not clearly mentioned in the file management area. Although it seems to allow multiple file uploads initially, attempting to save results in a vague error message without any clear indication of the issue. This can be frustrating and time-consuming, especially when you need to manage multiple files. I hope the developers address this limitation and improve the error messaging for a better user experience.

Magic Planner

May 30, 2024  on Shopify

Es ist ja eine offizielle Shopify-App. Wieso ist es nicht möglich, dieses Mail mit einem Shopify Mail-Template zu versenden?

Mooniq

Apr 09, 2024  on Shopify

Folgender Hinweis steht in der App: "Diese App funktioniert eventuell nicht wie erwartet Digital Downloads muss vom App-Entwickler aktualisiert werden. Kontaktiere sie, um Unterstützung zu erhalten, oder deinstalliere die App." Ansich funktioniert die App ok, fände es toll, wenn Shopify die eigenen Apps für solch eine wichtige Funktion (z.B. Ebooks, Rezepte...) inhouse pflegt und nicht Drittanbieter Lösungen notwendig sind.

STATIOP

Apr 02, 2024  on Shopify

I love this app, but I just saw it's unsupported now. I contacted the Shopify Support Team and they told me they won't update it and I should maybe consider other apps... This is sad!

BradFlix

Jan 31, 2024  on Shopify

The app fundamentally has been working great for me, but I really, desperately need an API or some way to bulk upload files to my products. I have 1000 products that each have files to download, and it's incredibly tedious manually uploading all of them.

That Little Robot

Dec 07, 2023  on Shopify

This app is just barely useable. It takes about 3 minutes to 'prepare' a 20mb PDF, which is completely unacceptable in 2023. In addition, it takes hours to auto-send emails to customers letting them know the file is ready for download. I'm losing customers because of this, and it seems I'm not alone. Shopify, please address these issues! Everything else with the app is beautiful and seamless.

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