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Customer reviews: Digital Downloads

Develop by Shopify

Reviews (491)

Overall rating
2.6

What Merchants Think

The overall sentiment about the "Digital Downloads" app is mixed, with a significant portion of users expressing dissatisfaction due to functionality issues and poor support. Several merchants report that the app was initially effective but has become unreliable over time, especially following updates. While some users still find it useful, others recommend seeking alternative solutions due to the app not delivering downloads as expected and the lack of timely support responses.

Key Strengths

  • Easy installation and integration with Shopify.
  • Automatic email dispatch for downloads when functioning properly.
  • Use of Shopify domain for email reputation management.
  • Hosting on Shopify server with a generous file size limit (5GB).
  • Free app with a basic functionality suitable for some users.

Common Concerns

  • Frequent failure to deliver download links to customers.
  • Lack of support and maintenance from developers.
  • Absence of download links on checkout or confirmation pages.
  • Slow response time for email notifications and manual processing required.
  • Bugs and connectivity issues, especially after updates.
  • App is in "maintenance mode" and not actively updated by developers.

Final Thoughts

The "Digital Downloads" app struggles with reliability and customer service, leading to widespread frustration among users. While it offers a suitable solution for some, many merchants feel compelled to seek better alternatives due to the app's erratic performance and lack of developer support. Users advise careful consideration before relying on the app for business-critical digital deliveries.

Tangerine Sounds

Oct 20, 2024  on Shopify

Was hesitant after reading some of the reviews but after putting through some sales in test mode it has worked for me so far. It didn't provide a download link at Checkout (even though I have that option checked in the settings) but an email came through very quickly with the download link which worked fine. The other plus point is the file size limit being 5Gb which I doubt I will ever need but it's nice to know i'm not restricted like in some other apps.

Mat Mastery

Jul 09, 2024  on Shopify

Hi im having trouble adding a "access your digital file" block after checking out for my item as i want my customer to be able to download the file right after purchasing at checkout

Rewired Records

Apr 14, 2024  on Shopify

Generally the app works well, I've been using it around 5 years, however there are a few issues and things that could be improved. 1. There have been several occasions where downloads have not been sent for a few hours and this has cost me time and stress trying to fix it although it did sort itself out in the end... 2. The main thing that could be improved is adding the download links into the customer account page so customers can download again in future. I'm regularly getting asked if I can send download links again because a customer has changed computers and lost the emails etc. This is a huge pain if the customer has 10+ orders and i have to send one at a time! I have found a workaround for this though! If you open up the list of customers orders and select them all, you can mark them as unfulfilled and then mark as fulfilled again. This will send all of the emails again in one go! You may want to uncheck 'send notification to customer' otherwise they'll get a 'your order is on the way' email too which is not needed! 3. There's no way for a customer to download all files in one go. A zip file would be nice. For example if they buy 50 digital products in one order they will need to download all 50 from different links. It would be much better if it could generate a zip from all of the files and create a single link for that. Hope this helps!

SVGix

Jan 19, 2024  on Shopify

In general satisfied. I just wish there were more settings and a better overview panel on what's uploaded to each product. My customers do not do well with Zip files... I would like to have the option for them to download the images individually.

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