Reviews: Digital Downloads

Customer reviews: Digital Downloads

Reviews (242)

Overall rating

2.4

5

17
4

6
3

16
2

10
1

39

What Merchants Think

The overall sentiment about the "Digital Downloads" app is mixed, with a significant portion of users expressing dissatisfaction due to functionality issues and poor support. Several merchants report that the app was initially effective but has become unreliable over time, especially following updates. While some users still find it useful, others recommend seeking alternative solutions due to the app not delivering downloads as expected and the lack of timely support responses.

Key Strengths

Easy installation and integration with Shopify.
Automatic email dispatch for downloads when functioning properly.
Use of Shopify domain for email reputation management.
Hosting on Shopify server with a generous file size limit (5GB).
Free app with a basic functionality suitable for some users.

Common Concerns

Frequent failure to deliver download links to customers.
Lack of support and maintenance from developers.
Absence of download links on checkout or confirmation pages.
Slow response time for email notifications and manual processing required.
Bugs and connectivity issues, especially after updates.
App is in "maintenance mode" and not actively updated by developers.

Final Thoughts

The "Digital Downloads" app struggles with reliability and customer service, leading to widespread frustration among users. While it offers a suitable solution for some, many merchants feel compelled to seek better alternatives due to the app's erratic performance and lack of developer support. Users advise careful consideration before relying on the app for business-critical digital deliveries.

Mohairkollektion

Mar 17, 2024 on Shopify

This app has worked perfectly since I integrated it. The app has not yet produced any errors during downloads. There have been no customer complaints about downloads not working.

RingDivas.com

Feb 22, 2024 on Shopify

The app is now showing up as "Unsupported" with a warning message in the settings page that says the following. "This app may not work as expected. Digital Downloads needs to be updated by the app developer. Contact them for support or uninstall the app." I contacted Shopify Support and their response was to uninstall and reinstall which I'm not comfortable in doing with 300+ products with downloads. Then they said I should contact the developer... Incase you missed that. Digital Downloads IS a Shopify App and I contacted Shopify to have them tell me to contact Shopify...

BradFlix

Jan 31, 2024 on Shopify

The app fundamentally has been working great for me, but I really, desperately need an API or some way to bulk upload files to my products. I have 1000 products that each have files to download, and it's incredibly tedious manually uploading all of them.

SVGix

Jan 19, 2024 on Shopify

In general satisfied. I just wish there were more settings and a better overview panel on what's uploaded to each product. My customers do not do well with Zip files... I would like to have the option for them to download the images individually.

Innovation Sounds

Dec 26, 2023 on Shopify

In the past few months, this app has become very bad and untrustable. Always fail to deliver digital products. 10/5 times I received complaints from the customers that they didn't receive their download link. In this way, I have to send them manually the files which takes a lot of time... I contacted Shopify support but they told me that I have a problem with my stripe but it's not true. This app was good in the past years, but in the last few months, it's very poor...

That Little Robot

Dec 07, 2023 on Shopify

This app is just barely useable. It takes about 3 minutes to 'prepare' a 20mb PDF, which is completely unacceptable in 2023. In addition, it takes hours to auto-send emails to customers letting them know the file is ready for download. I'm losing customers because of this, and it seems I'm not alone. Shopify, please address these issues! Everything else with the app is beautiful and seamless.

The MW Company

Nov 15, 2023 on Shopify

I don't know why this app has such a low review score, because it works perfectly! I have sold over $15,000 of digital products using this app in the last 6 months and have had no problems with it. I would highly recommend it to anyone selling digital products!