What Merchants Think

The "Delhivery ‑ Logistics Platform" app has received mixed reviews from merchants. While some users appreciate the integration capabilities and cost-effectiveness of the service, many others have expressed frustration with the company's customer support, account management, technical issues, and unreliable delivery services.

Key Strengths

• Integration with platforms like Shopify and Amazon is generally appreciated by some users.
• Seamless bulk order processing for efficient operations.
• Responsive team for integration and technical assistance for certain users.
• Cost-effective and perceived as reliable by a few users compared to competitors.

Common Concerns

• Severe issues with customer service, including lack of human support and unmet communication.
• Frequent delays and unreliability in deliveries and pickups.
• Integration issues with Shopify, leading to order synchronization problems.
• Technical errors during onboarding and ongoing operations, such as API issues and GST registration errors.
• Automated processes that lead to fulfillment issues without notifying customers.
• Lack of transparency in service charges and unexplained deductions.

Final Thoughts

The "Delhivery ‑ Logistics Platform" shows potential through its integration capabilities and affordability. However, chronic issues with customer service and reliability seriously dampen its appeal. Merchants seeking a reliable logistics solution may opt for Delhivery if prepared to potentially navigate customer service and technical challenges.