Such poor service being provided! I registered my company a month ago and submitted the GST, yet every time I log into the panel, it asks me to activate my account. When I try, it shows 'GST already registered.' This has been happening for the past 15 days, and I still haven’t found a solution. I tried raising a support ticket, but it says 'Client Mapping not found!' I even attended a Zoom call and asked for an email ID or contact number, but the representative refused to provide one, citing company policy. He assured me someone from Delhivery would get in touch, but I haven’t received any call or email. Such poor service, and i still don’t understand why you're asking for ratings when it’s clear that you don’t even read the comments or feedback people provide. This experience has been extremely frustrating, and I’m sure my concerns are not being taken seriously

They send automated emails promptly to ask a five star rating on Shopify store but they never bother to contact the customer why he is still unable to start shipping. They want their shop to look exclusive at front but are not willing to serve the customers.

I would not even like to give one star because the this is the worst logistics application i have ever seen, i'm not being on onboarded from the last one week. Due to their technical errors im not able to submit my GST documents even after uploading the documents Its taking me nowhere and this issue is recurring from the last 7 days no proper customer support at all, raised more than 50 tickets but due to their poor technical infrastructure its not reflecting the support dashboard. I'm feeling like to smash my head against the wall for your great experience. If you dont value your customers time I swear you are going nowhere and will end up lossing a lot of potential business.

no customer support. delayed deliveries and no updates or contact info

Extremely disappointed. Requested multiple times for a call with Account Manager but no response. If this is the performance of sales team/management, then really worried about their operational functioning. 17/08/24 - Further experience. I had my first pickup scheduled today between 2 to 6pm. The delivery executive's contact number provided couldn't be reached for 5 and 1/2 hours. Finally at 7:30 pm when he picked up the call he had no clue about the pickup. When asked when he is coming, he had no clue. Raised support ticket, no response. No other way to contact the support. It's just horrible. Please stay away from Delhivery if you are not looking for impacting your company's reputation.

Facing lot of issues with our courier deliveries. The delivery personnel reported that they don't have the parcel, and there were also fake delivery attempts.

3rd Class app, not able to activate my account as I upload my GST certificate it does not show any error and page get forwarded. Not able to raise the ticket it shows clint mapping not found. No option to contact anyone to get any help.

Editing my rating as I had reported an issue here and it was addressed. But reverting rating to 1 star as any issues reported directly with delhivery on their site as support tickets are not being addressed. For every genuine issue we face, they are not addressing any of those and closing the tickets. Also, their charges are very inconsistent as they show a charge based on weight and dimension while we manifest. For most of orders, they take additional amount later(without any intimation). On site calculation is based on their tool, then sure why so much disparity. So your recharge balance will keep going down and it will be very hard to figure out or sort out any issues with them.

Pathetic customer service experience and high charges, also no call support, I do not recommend this app go with Shiprocket or Nimbuspost they are much better in customer service and everything

My Experience is very poor with Delhivery in terms of linking with Shopify. I am still not able to link for the last two weeks despite creating two tickets.  Very disappointed

It does not integrates properly. Orders are showing on Shopify store but none of them are automatically scheduling pickup. An error displays which says "Fill missing/invalid order details to generate AWB Number"

Couldn't connect to website and no support from team

Pathetic service by delhivery. Pick ups are not done in time almost waited for 3 days for the pickup and not a single attempt or call was given by delhivery

Worst onboarding , I felt like i have taken money from them and not paid back . Abhinav shankar Brilliant guy keeps forcing you to ship when the stock is not arrived . I have no clue if they understand how manufacturing works . Our man Abhinav is teaching me how to do business threatening me to close account before starting the business . All the best guys i have worked with lot of courier companies and aggregators in the last 7 years of my life never faced this from any . The company is good but like they say you cant control the employees right? . I never put a negative review but you need to teach your guys how to sell . You cant give ultimatums like a finance company .

Fraud done, content of parcel stolen and complete mental harassment by them.

Channel integration - Unable to fetch order, Two Tickets are raised with ID 70881091 and 71076257 But no Response or any Solution provided. Customer Support is very poor.