Follow Up ‑ Proof Management

Develop by Shopify

$9.99-$49.99

/ Month

Free plan available

Provide support and manage custom order proof with ease

Real-time chat

Version control

Order updates

Send invoices

Upload proofs

Customer emails

About Follow Up ‑ Proof Management

Launched Feb 08, 2022

Built by Shopify

Address

Richmond Hill, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Chat, send proof, get approval, and send an invoice. Manage custom order proof with ease.

Follow up Chat - Proof Manager is your one-stop solution to all the above problems related to customer and proof management. We provide you with a real-time interface to engage with the user to collect information, upload order proofs, enable version control for all the order files and give real-time order updates to the customer from your dashboard. Our app provides end-to-end management of your custom orders right from approval to the final delivery without having to send out cold emails ever.

Order wise customer chat widget to exchange details for custom orders.
Allows to send multiple file types (images, PDFs, and more).
Customisable customer emails notification to send order status.
Send invoice to the customer for additional payment for customisation.
Take approval and deliver custom made product with ease.

Pros

Real-time order wise customer chat widget for detailed custom order discussions
Allows sending multiple file types including images, PDFs, and more, which is highly versatile
Customizable customer email notifications for sending order status updates
In-app invoice sending functionality for additional payments related to customizations
Effective management of custom orders from approval through final delivery without needing cold emails
Enables version control for all order files, ensuring that changes and updates are tracked systematically
Provides real-time interface to engage with customers and collect required information

Cons

Potential learning curve for users to understand and utilize all features effectively
Dependence on the app's servers could cause issues if there are downtimes or technical problems
Limited information on integration with other existing systems the businesses may already use
Unclear if there are adequate support and troubleshooting resources available

Top Helpful Reviews

Velrova Fashion

May 02, 2025 on Shopify

I have been using Follow Up for a week now and it’s been a great help with managing proofs for custom orders. The workflow is simple and clean. It saves us a lot of time and keeps things organized. Still, a few small features we’d love to see added, but overall, it does the job really well. Also, they have quick support.

The Urban Buy

Apr 15, 2025 on Shopify

Wasn’t sure if people would respond, but they actually did. Especially helpful for those who place personalized or half-finished orders. Definitely added some structure to my post-order process.

Pawsome Place

Apr 14, 2025 on Shopify

Before this app, I was chasing people manually with emails and DMs. Now I can schedule it and move on. Less mental load. More consistency. Also, customers can easily approve their custom orders or provide feedback.

GadgetHub

Sep 04, 2024 on Shopify

We use this app for custom orders, and it’s awesome. Our customers get quick updates, and it’s easy to keep track of everything. Highly recommend!

LuxeGear

Sep 02, 2024 on Shopify

This app makes custom orders super simple. The chat and file sharing are great. Everything is in one place. Love it!

Bark Whisker

Apr 05, 2024 on Shopify

Installing the app was a breeze, and its design is so charming that I didn't feel the need to change a thing. The team behind it is incredibly supportive and quick to respond. Hands down, this is the best quiz app you could add to your store.

My Store

Apr 04, 2024 on Shopify

This app is incredible, and the support is even more so! I can't even picture running things without the Follow Up proof management now; it's a huge time-saver every single day. A huge thank you!

Kass Cosmetics

Apr 02, 2024 on Shopify

Fantastic app! Truly a lifesaver for my shop! Kushal went above and beyond, offering solutions that were even better than what I had hoped for my store. Big thanks!!

Snout Spark

Mar 27, 2024 on Shopify

This app is fantastic – it presents the proofs to customers in a very sleek and professional manner. The developer is super responsive and customized the app for me in no time at all! I received support and straightforward answers within minutes. Strongly recommend!

Yu Yu Store

Mar 25, 2024 on Shopify

This application is our go-to for sharing custom order proofs with clients. It's an outstanding tool, complemented by superb support. It simplifies usage and significantly improves our workflow with clients. We highly recommend it.