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Customer reviews: Appikon ‑ Back In Stock

Reviews (1,953)

Overall rating
4.8

What Merchants Think

Merchants generally view "Appikon ‑ Back In Stock" favorably, noting its ease of use and valuable functionality for managing customer demand and notifications for out-of-stock products. While many users praise the app for its effectiveness and customer support, a few have raised concerns about technical issues and customer service reliability during critical moments. Overall, it appears to be a useful tool for driving sales and customer satisfaction when functioning well.

Key Strengths

  • Quick and responsive customer service, with specific mentions of support team members like Abuzar and Zia.
  • Seamless integration with various themes, even custom ones.
  • Simplifies the process of notifying customers about restocked items, potentially increasing sales.
  • Ease of use and setup, with many users highlighting the app's intuitive nature.
  • Customizable features that fit specific business needs.
  • Strong support for setting up and troubleshooting integrations with platforms like Klaviyo.

Common Concerns

  • Technical glitches, such as notifications misfiring or failing during key events.
  • Concerns regarding the app's cost, particularly for SMS notifications.
  • Difficulty in reaching customer support or receiving timely responses during critical times.
  • Lack of compliance with ADA (Americans with Disabilities Act) requirements.
  • Some users reported the app stopped working after updates, with challenging recovery.

Final Thoughts

"Appikon ‑ Back In Stock" generally receives positive feedback for its utility in managing stock notifications and increasing sales. However, some users have encountered significant technical issues and have noted the need for better customer support and clearer pricing schemes. When functioning as advertised, the app appears to be a valuable asset for merchants looking to effectively manage demand for out-of-stock items.

Be A Good Person

Mar 06, 2025  on Shopify

The back in stock is a game changer. It has helped lift our revenue while not having to consistently keep track of who is signing up for back in stock items.

Nike Strength US

Feb 11, 2025  on Shopify

Best Back In Stock app we've used, full of features, and half the price of some of the competitors.

Scoria Canada

Feb 07, 2025  on Shopify

Our app had a glitch, and Satendra was quick and prompt to fix it! Good customer service, and a good app. Thank you :)

Thistle Farms

Feb 04, 2025  on Shopify

Abuzar was very quick to respond and resolve our button issue. Very happy with the support I received.

Indie Ridge

Jan 01, 2025  on Shopify

DO NOT USE THIS BACK IN STOCK APP. Use any of the other million back in stock apps out there. This one misfires for us all the time, sending out "In Stock" notifications when none are actually in stock. This sends hundreds of emails/sms out, just for people to see it's still out of stock. Which means I lose all those potential sales. CHOOSE LITERALLY ANY OTHER APP.

CW&T

Dec 22, 2024  on Shopify

outstanding service! had an issue and had it taken care of in a matter of minutes. two days before christmas.

Wms&Co.

Oct 25, 2024  on Shopify

Well, they certainly went above and beyond to make this integrate into my store! Abuzar spent a long time (hours..) troubleshooting, and finally got us to be able to send the Back in Stock emails with our design template in Klaviyo - so it looks in synch with all the othe emails our customer gets. Very happy with the end result!

KENTWOOL

Oct 09, 2024  on Shopify

Awesome app and even better customer service! App functions exactly as expected. They even helped me set up functionality on a custom theme and everything!

Herbware

Oct 07, 2024  on Shopify

Easy to use and setup. Support are fairly responsive. This app assists us in gauging customer interest and priortizing reordering of products on our site

PEScience AU

Oct 01, 2024  on Shopify

10/10 support. App works perfectly upon install for most themes. We have a highly customized theme and the Appikon support team helped to get the button to match our custom theme very fast.

Oui Chef

Sep 26, 2024  on Shopify

We genuinely find this app amazing. Unfortunately we have supply issues with some of our most popular products so allowing people to join a waitlist is indispensable. It works really, really well. Information on signups is easily accessible. The setup is straightforward. The customer service is super fast. The one feature I didn't realise it had, but now do and have activated it is that if you get say 100 units of a product back in stock, you can email the first 100 signups for that specific variant (or all variants) rather than all signups and risk annoying those that don't get to buy in time. It really is a great feature to add to your site, gives you huge sales bumps, keeps your fans happy and generates a bit of hype too (though we are not striving to be a big-drop business) Highly recommend if you ever run out of stock.

Prene

Sep 08, 2024  on Shopify

TERRIBLE EXPERIENCE - DO NOT RECOMMEND. This app malfunctions constantly. During two key product launches for my ecom site, this app malfunctioned, negatively impacted on my launch and causeING myself and my team immense stress. On launch night 1, the automated "notification" button stopped working, when we added products for the launch into stock. So at launch time, the wait list that we had built up and promoted for weeks to be notified and launch and get early access, was not notified. After trying to figure this out for 30 mins, I eventually had to give up and manually export the wait list data to separate SMS and EDM platforms and contact these wait list people individually myself. Because of this, I lost faith in keeping the "automate notifications" button ticked on the app, so I turned it off, prepared to manually play out the same process for future launches. Come to launch 2, this time, the app would not allow me to export ANY data. The "export CSV" function was not working. So not only could I not automatically notify the wait list, I now also couldn't manually notify the wait list. Both times, customer service told me they would "pass this on to the developer" as priority, I got no timeline, no urgency, and never any response or resolution. Thank god I didn't wait around for their help team to fix the problems on these launch nights - because they never did. I had to download a Google chrome plug in and manually scrape MY data off the app. Terrible functionality. Terrible service. Unreliable. Incredibly frustrating for businesses who rely on wait lists and spend a lot of time and money into building this lists, only for this app to ruin your entire marketing and launch strategy, not once, but twice. I have now deleted the app as my business and livelihood rely on a wait list strategy.

askalabel

Aug 20, 2024  on Shopify

Best customer service and support. Theme integration was broken because I updated my theme version to the latest version. Chat with them via dashboard and it was solved within minutes without me doing anything :) Keep doing a good job

Yota Force

Aug 11, 2024  on Shopify

Been using this app for years on multiple stores. Simple yet powerful. Great analytics, customer support when encountering any setup issues. Recommended!

Saffron Road

Jun 27, 2024  on Shopify

We are going through an extensive ADA (Americans with Disabilities Act) compliance update to our Shopify site and this is the only app that has not been helpful or had any resolutions or capabilities to bring the App and it's functionality when integrated, to comply with the American Web Content Accessibility Guidelines (WCAG); Americans with Disabilities Act (ADA)

Condor Elite, Inc

Jun 27, 2024  on Shopify

Appikon is easy to use and provide the most essential features that a back in stock alert app needs. The support is responsive and knowledgeable.

Zahra Accessories

Jun 25, 2024  on Shopify

Amazing app really nice support and they can help you with everything with super fast response and the app is great

Minitropolis by Rhi

Jun 19, 2024  on Shopify

I really appreciate the excellent customer service I received from Shikha to get my store up and running with this app. It is very convenient and easy to use. The app initially wasn’t compatible with my theme but the customer support was fast and responsive in helping me to get it working. I definitely recommend for stores just getting started who need extra support.

everless

Jun 12, 2024  on Shopify

Super App. Schneller und guter Support. Die App arbeitet zuverlässig. Ich wünschte mir nur mehr Custom Einstellungsmöglichkeiten im Design.

Johnny Loco

Jun 12, 2024  on Shopify

This app is great and I would highly recommend it. Also the service from the helpdesk (Zia) is fast and convenient.

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