Customer reviews: Appikon ‑ Back In Stock

<h3>What Merchants Think</h3> <p> Merchants generally view "Appikon ‑ Back In Stock" favorably, noting its ease of use and valuable functionality for managing customer demand and notifications for out-of-stock products. While many users praise the app for its effectiveness and customer support, a few have raised concerns about technical issues and customer service reliability during critical moments. Overall, it appears to be a useful tool for driving sales and customer satisfaction when functioning well. </p> <h3>Key Strengths</h3> <ul> <li>Quick and responsive customer service, with specific mentions of support team members like Abuzar and Zia.</li> <li>Seamless integration with various themes, even custom ones.</li> <li>Simplifies the process of notifying customers about restocked items, potentially increasing sales.</li> <li>Ease of use and setup, with many users highlighting the app's intuitive nature.</li> <li>Customizable features that fit specific business needs.</li> <li>Strong support for setting up and troubleshooting integrations with platforms like Klaviyo.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Technical glitches, such as notifications misfiring or failing during key events.</li> <li>Concerns regarding the app's cost, particularly for SMS notifications.</li> <li>Difficulty in reaching customer support or receiving timely responses during critical times.</li> <li>Lack of compliance with ADA (Americans with Disabilities Act) requirements.</li> <li>Some users reported the app stopped working after updates, with challenging recovery.</li> </ul> <h3>Final Thoughts</h3> <p> "Appikon ‑ Back In Stock" generally receives positive feedback for its utility in managing stock notifications and increasing sales. However, some users have encountered significant technical issues and have noted the need for better customer support and clearer pricing schemes. When functioning as advertised, the app appears to be a valuable asset for merchants looking to effectively manage demand for out-of-stock items. </p>

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Reviews (1,952)

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What Merchants Think

Merchants generally view "Appikon ‑ Back In Stock" favorably, noting its ease of use and valuable functionality for managing customer demand and notifications for out-of-stock products. While many users praise the app for its effectiveness and customer support, a few have raised concerns about technical issues and customer service reliability during critical moments. Overall, it appears to be a useful tool for driving sales and customer satisfaction when functioning well.

Key Strengths

Quick and responsive customer service, with specific mentions of support team members like Abuzar and Zia.
Seamless integration with various themes, even custom ones.
Simplifies the process of notifying customers about restocked items, potentially increasing sales.
Ease of use and setup, with many users highlighting the app's intuitive nature.
Customizable features that fit specific business needs.
Strong support for setting up and troubleshooting integrations with platforms like Klaviyo.

Common Concerns

Technical glitches, such as notifications misfiring or failing during key events.
Concerns regarding the app's cost, particularly for SMS notifications.
Difficulty in reaching customer support or receiving timely responses during critical times.
Lack of compliance with ADA (Americans with Disabilities Act) requirements.
Some users reported the app stopped working after updates, with challenging recovery.

Final Thoughts

"Appikon ‑ Back In Stock" generally receives positive feedback for its utility in managing stock notifications and increasing sales. However, some users have encountered significant technical issues and have noted the need for better customer support and clearer pricing schemes. When functioning as advertised, the app appears to be a valuable asset for merchants looking to effectively manage demand for out-of-stock items.

Indie Ridge

Jan 01, 2025 on Shopify

DO NOT USE THIS BACK IN STOCK APP. Use any of the other million back in stock apps out there. This one misfires for us all the time, sending out "In Stock" notifications when none are actually in stock. This sends hundreds of emails/sms out, just for people to see it's still out of stock. Which means I lose all those potential sales. CHOOSE LITERALLY ANY OTHER APP.

Prene

Sep 08, 2024 on Shopify

TERRIBLE EXPERIENCE - DO NOT RECOMMEND. This app malfunctions constantly. During two key product launches for my ecom site, this app malfunctioned, negatively impacted on my launch and causeING myself and my team immense stress. On launch night 1, the automated "notification" button stopped working, when we added products for the launch into stock. So at launch time, the wait list that we had built up and promoted for weeks to be notified and launch and get early access, was not notified. After trying to figure this out for 30 mins, I eventually had to give up and manually export the wait list data to separate SMS and EDM platforms and contact these wait list people individually myself. Because of this, I lost faith in keeping the "automate notifications" button ticked on the app, so I turned it off, prepared to manually play out the same process for future launches. Come to launch 2, this time, the app would not allow me to export ANY data. The "export CSV" function was not working. So not only could I not automatically notify the wait list, I now also couldn't manually notify the wait list. Both times, customer service told me they would "pass this on to the developer" as priority, I got no timeline, no urgency, and never any response or resolution. Thank god I didn't wait around for their help team to fix the problems on these launch nights - because they never did. I had to download a Google chrome plug in and manually scrape MY data off the app. Terrible functionality. Terrible service. Unreliable. Incredibly frustrating for businesses who rely on wait lists and spend a lot of time and money into building this lists, only for this app to ruin your entire marketing and launch strategy, not once, but twice. I have now deleted the app as my business and livelihood rely on a wait list strategy.

Sunshine Melts

Jun 30, 2024 on Shopify

couldn't get to work

Saffron Road

Jun 27, 2024 on Shopify

We are going through an extensive ADA (Americans with Disabilities Act) compliance update to our Shopify site and this is the only app that has not been helpful or had any resolutions or capabilities to bring the App and it's functionality when integrated, to comply with the American Web Content Accessibility Guidelines (WCAG); Americans with Disabilities Act (ADA)

CASSY | Chaussures et accessoires pour femmes

Jun 02, 2024 on Shopify

Cette application pratique des méthodes mensongères et abusives ! Nulle part, il n'est mentionné le coût des SMS, et vous n'avez aucune possibilité de désactiver leur envoi. Vous vous retrouverez avec des factures mensuelles comportant des frais d'utilisation à des montants totalement variables ! Nous avons été débités de plus de 700$ hier soir et ils sont incapables de fournir une explication. Ils vous font croire que vous avez un quota de SMS gratuits, mais ce n'est pas le cas ! De plus, nous ne sommes pas les seuls : de nombreux clients se plaignent, et beaucoup ne font probablement pas attention à leur facture, car ces frais sont débités séparément de l'abonnement. Ne téléchargez pas cette application. Ne mérite aucune étoile !