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Customer reviews: CustomCat: Print on Demand

Develop by Shopify

The CustomCat Fulfillment app integrates seamlessly with Shopify to simplify print-on-demand order processing. This review covers its features, pricing, and real user experiences to help merchants evaluate its fit for their store.

Reviews (100)

Overall rating
4.5

What Merchants Think

Overall, merchants appreciate "CustomCat: Print on Demand" for its user-friendly interface and excellent customer service. While many praise its product variety and competitive pricing, some express concerns about certain printing methods affecting product quality. Despite a few drawbacks, the app remains a popular choice for those seeking reliable print-on-demand services.

Key Strengths

  • Outstanding customer service with prompt and helpful responses
  • User-friendly interface, ideal for beginners
  • Competitive pricing and a wide variety of products
  • Fast production and shipping times
  • Consistent print quality and reliability
  • Effective integration with platforms like Shopify and Etsy

Common Concerns

  • Issues with the Digisoft printing method leading to dissatisfaction with print quality
  • Occasional high pricing for certain products without bulk rate options
  • Limitations in product print size, particularly for larger sizes
  • Reports of print durability concerns, like print washing off
  • Outdated options for some products, such as non-die-cut patches

Final Thoughts

"CustomCat: Print on Demand" is generally well-received by merchants who appreciate its customer service, ease of use, and fast operational timelines. While there are some concerns about specific printing techniques and pricing for certain items, the app is highly recommended for its product variety and overall performance in supporting e-commerce businesses.

School Year Gear

Nov 24, 2023  on Shopify

I have been absolutely floored with Custom Cat's customer service and quality! I recently made a mistake with a large order - completely my fault - but contacted Custom Cat to see if there was any way they could help. The customer service rep Mike B empathized with me and went above and beyond to help alleviate the sting of my mistake, offering so much more help than I expected. You can trust you're in good hands with Custom Cat! Quality Control is also top notch...he shared that they had to remake several shirts in our order to meet quality standards before they were shipped and all that we received looked wonderful. Shipping was very fast too. I can't recommend them enough and look forward to using them more in the future!

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