CustomCat: Print on Demand logo

Customer reviews: CustomCat: Print on Demand

Reviews (546)

Overall rating
4.3

What Merchants Think

Overall, merchants appreciate "CustomCat: Print on Demand" for its user-friendly interface and excellent customer service. While many praise its product variety and competitive pricing, some express concerns about certain printing methods affecting product quality. Despite a few drawbacks, the app remains a popular choice for those seeking reliable print-on-demand services.

Key Strengths

  • Outstanding customer service with prompt and helpful responses
  • User-friendly interface, ideal for beginners
  • Competitive pricing and a wide variety of products
  • Fast production and shipping times
  • Consistent print quality and reliability
  • Effective integration with platforms like Shopify and Etsy

Common Concerns

  • Issues with the Digisoft printing method leading to dissatisfaction with print quality
  • Occasional high pricing for certain products without bulk rate options
  • Limitations in product print size, particularly for larger sizes
  • Reports of print durability concerns, like print washing off
  • Outdated options for some products, such as non-die-cut patches

Final Thoughts

"CustomCat: Print on Demand" is generally well-received by merchants who appreciate its customer service, ease of use, and fast operational timelines. While there are some concerns about specific printing techniques and pricing for certain items, the app is highly recommended for its product variety and overall performance in supporting e-commerce businesses.

Calixta Creations, Etc

Dec 03, 2024  on Shopify

This app is very simple to use and I love it!!

God Made Designs

Nov 14, 2024  on Shopify

Custom Cat was a great way to introduce my products. I look forward to more product choices.

Soul of Rock

Nov 10, 2024  on Shopify

Needed some high quality hoodies for a trade show and they delivered big time. Signed some big accounts because of it...and it was a tight timeframe.

Fanluxx

Oct 13, 2024  on Shopify

Was having troubles with my first sale so I called custom cat for help. Mike was very helpful and knowledgeable and directed me to the places I needed to go to rectify my troubles. He gave me great information as I am new to this process, and I left the call feeling very happy and satisfied with our conversation. Thanks Mike!

My Store

Oct 06, 2024  on Shopify

CustomCat is an easy to use, beginner friendly platform that you point and click to add products to your Shopify or Etsy store. Competitive pricing and plenty of choice for all types of products will make your store stand out from the rest!

His Cave Her Shed

Jul 11, 2024  on Shopify

CutomCat is one of the best POD companies I've dealt with. What makes them such a favorite is their large selection of products at great prices and outstanding customer service. I can always get someone on the phone whenever I have any type of issue. I highly recommend them!!

Tri County Tees

Jun 29, 2024  on Shopify

Amazing App. Integrated so well with my shop. It was easy to use, with many resources if you have any questions. Their customer service is always spot on too. Better than any other POD company I've ever used. More notable things about them are their lightning fast production and ship times. My customers are so happy to receive quality items fast. 10/10 would recommend!

sarusa-mikeneko.

Jun 24, 2024  on Shopify

My first time was a success earlyer this year and my father uses his blankie every single day this winter. The only day off is the washing day ! Most seriously, in terms of POD, I recommand CustomCat highly ! Great products, great quality and so simple to use ! So I'm back and will be. Thank you all at CustomCat !

Romeo Club

Jun 11, 2024  on Shopify

I have used CustomCat for the past several years as the primary vendor for our website, www.ROMEOCLUB.com. Very happy with their service - you can call or email and get a reasonably prompt response. Other than a couple of product issues these past few years, 90% of the issues were "user errors". The most recent "user error" last week, they went above and beyond to quickly resolve (same day) my mistake. Wonderful, friendly and efficient service.

REGALODETI

Jun 09, 2024  on Shopify

I've been using Custom Cat as our POD provider for about 2 years now and I am very happy with the product quality and services. When there's an issue with an order, their support team fix it immediately. I love that I can stand behind the products that I offer on my online store. Highly recommend.

Mad Artisan

Jun 03, 2024  on Shopify

I have been through the ringer when it comes to POD companies and I can say for sure custom cat is BY FAR the best of the best in quality of prints, size options, prices, customer service and shipping time; most of my products have even arrived early. I've only had one bad print and it was replaced without any resistance from the company. Every customer has been more than satisfied with the product saying "it looks just like the picture and one customer has claimed they've washed their shirt over 10 times and it looks brand new still truly incredible. I adore this company and if I could give more than five stars I would. GREAT COMPANY, GREAT PRODUCTS, GREAT PEOPLE. I even received compliments from the customer service on my art work. Thank you for being you custom cat and never change!

SorkWux

Mar 08, 2024  on Shopify

I looked around at all the options available and went with my gut to go CustomCat and I could not be more pleased. The process is about as straight forward and simple as one could make it, the pricing is competitive, the quality of the DIGISOFT is freaking incredible, and the customer service is the best in the USA, hands down. If you want to work with a great company who actually cares about you and not just money this is the one!

The Phan Shop

Jan 19, 2024  on Shopify

CustomCat is the ultimate Shopify app for custom printing. It excels in print quality, offers lightning-fast turnaround times, and maintains excellent communication through emails and a thriving Facebook seller community group. This user-friendly app provides a diverse range of customizable products, making it a must-have for e-commerce entrepreneurs. Highly recommended!

School Year Gear

Nov 24, 2023  on Shopify

I have been absolutely floored with Custom Cat's customer service and quality! I recently made a mistake with a large order - completely my fault - but contacted Custom Cat to see if there was any way they could help. The customer service rep Mike B empathized with me and went above and beyond to help alleviate the sting of my mistake, offering so much more help than I expected. You can trust you're in good hands with Custom Cat! Quality Control is also top notch...he shared that they had to remake several shirts in our order to meet quality standards before they were shipped and all that we received looked wonderful. Shipping was very fast too. I can't recommend them enough and look forward to using them more in the future!

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