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Customer reviews: Discountly‑POS & Tier Discount

Reviews (94)

Overall rating
4.9

What Merchants Think

The "Discountly‑POS & Tier Discount" app has garnered a positive reception from merchants, who appreciate its ability to provide customizable discount solutions tailored to their needs. Many praise the app for filling a crucial gap in discount management, especially when standard apps fall short. The most recurrent theme in reviews is the exceptional customer service provided by the team, which adds significant value to the overall user experience.

Key Strengths

  • Customizable solutions that meet specific merchant needs.
  • Efficient and responsive customer service.
  • Ability to integrate easily with POS systems and websites.
  • Quick implementation of custom features.
  • Seamless setup and professional support during installation.

Common Concerns

  • Potential compatibility issues with specific store themes.
  • Instability in maintaining discount rules, particularly for complex setups.
  • Manual adjustments needed when adding new products or changing collections.
  • Occasionally slow resolution of issues or incomplete fixes.

Final Thoughts

Overall, "Discountly‑POS & Tier Discount" is well-regarded for its ability to provide customizable and efficient discount solutions, supported by a responsive customer service team. While it offers significant flexibility and functionality, some users have reported minor concerns regarding compatibility and stability. However, the app's tendency to address these issues in a timely manner makes it a recommended solution for businesses seeking tailored discount management capabilities.

Panhandle Palm & Rock

Apr 02, 2024  on Shopify

We have been using the highest level plan of this app to assist our staff in checking out wholesale customers via POS at our retail, physical store. It took a fair amount of set up to get this in place. We programmed the discount rules by collection and it constantly drops the collections we assign to the rules, which means that when wholesale customers are trying to pay in person at our POS terminals that nothing happens and discounts have to be figured manually in front of retail customers (not a good look). Also, if you add new products to your collections you have to manually reconfigure the set up of the rules, which was taking me about 45 minutes of each work day. This instability of this app has made coworkers lose faith in my ability to keep things running smoothly at checkout. Customer service was great at first, promises were made and I was told it was fixed (it hasn’t been fixed yet). After my last help chat the developer 'helping' decided to make everything in our store 30% off online as an automatic discount that all customers could see and didn't tell me (we had to match advertised prices that I had no knowledge of). It very easily could have cost me my job and my last message to customer service has gone ignored. I have had to personally checkout every wholesale customer by hand with a calculator for the past two weeks. It was a wonderful solution at first, but instability and lack of concern for how that instability affects our day to day operations has left us looking for another solution.

Canter Culture Riding Apparel

Mar 25, 2024  on Shopify

was looking for an app where I could do price breaks by volume and this fit the bill. The app didn't work with my theme but within 12 hours of sending in a note to customer service they had configured everything to work w my store. V satisfied so far.

J&M Coins & Jewellery

Mar 22, 2024  on Shopify

Very pleased to use the Discountly application and working with the Product support to answer question and make customization. Highly recommended!

Eddie's Hang-Up Display Ltd.

Mar 19, 2024  on Shopify

Great Product. Great Customer Service. We looked at about 20 tier pricing apps and tried out at least 5 of them. This was the only one that contained 90% of what we were looking for just straight out of the box. We had a few tweaks that needed to be implemented which Anncode was able to complete for us for a reasonable fee.

Reeflifeaquariums.com

Mar 05, 2024  on Shopify

This app is great. It works for both the website and in our retail store(POS). We needed a little customization and they completed the changes quickly and right the first time. Highly recommend!

signtradesupplies

Feb 01, 2024  on Shopify

The team at Anncode are by far the most attentive developers i have worked with. Any issues are always resolved very quickly and even custom coding work was well priced. If you are looking for a discounting app that does it all. Use the Anncode solution

New Spirit Naturals

Feb 01, 2024  on Shopify

The program does what we needed. Alot of features we don't know how to use yet but looks straightforward to learn. As soon as I purchased Rahul got on a chat and helped with the install into POS and our website. Our theme needed some custom coding which they got done in a few hours. Also helped with some customizations for how it was displayed. When there was an issue, it was fixed ASAP. Great customer service and very helpful throughout the process.

Snus Shop

Jan 21, 2024  on Shopify

Outstanding Customer Support! The team went above and beyond to tailor the plugin exactly to my needs. Their patience and expertise in accommodating my specific requirements were remarkable. Highly recommended for anyone looking for a customized solution.

Legacy Sports Paintball

Jan 02, 2024  on Shopify

Great app, easy to use with a well designed, easily configured interface with a clean, modern and professional look. Support is responsive and knowledgeable.

Hop Juice Growlers

Dec 13, 2023  on Shopify

App is aestethic and simple to use. There was a compatibilty issue with a Product Options app, and Rahul sorted out the problem for me. Customer Service was above and beyond as Rahul wrote up some code allowing me to display the lowest wholesale price on the Collection page. Very important in my opinion when dealing with wholesale customers. Rahul will work with you to make you happy and that is very important to me so I will be sticking with this app as my store grows.

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