Reviews: Discountly‑POS & Tier Discount

Customer reviews: Discountly‑POS & Tier Discount

Reviews (87)

Overall rating

4.9

5

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What Merchants Think

The "Discountly‑POS & Tier Discount" app has garnered a positive reception from merchants, who appreciate its ability to provide customizable discount solutions tailored to their needs. Many praise the app for filling a crucial gap in discount management, especially when standard apps fall short. The most recurrent theme in reviews is the exceptional customer service provided by the team, which adds significant value to the overall user experience.

Key Strengths

Customizable solutions that meet specific merchant needs.
Efficient and responsive customer service.
Ability to integrate easily with POS systems and websites.
Quick implementation of custom features.
Seamless setup and professional support during installation.

Common Concerns

Potential compatibility issues with specific store themes.
Instability in maintaining discount rules, particularly for complex setups.
Manual adjustments needed when adding new products or changing collections.
Occasionally slow resolution of issues or incomplete fixes.

Final Thoughts

Overall, "Discountly‑POS & Tier Discount" is well-regarded for its ability to provide customizable and efficient discount solutions, supported by a responsive customer service team. While it offers significant flexibility and functionality, some users have reported minor concerns regarding compatibility and stability. However, the app's tendency to address these issues in a timely manner makes it a recommended solution for businesses seeking tailored discount management capabilities.

Panhandle Palm & Rock

Apr 02, 2024 on Shopify

We have been using the highest level plan of this app to assist our staff in checking out wholesale customers via POS at our retail, physical store. It took a fair amount of set up to get this in place. We programmed the discount rules by collection and it constantly drops the collections we assign to the rules, which means that when wholesale customers are trying to pay in person at our POS terminals that nothing happens and discounts have to be figured manually in front of retail customers (not a good look). Also, if you add new products to your collections you have to manually reconfigure the set up of the rules, which was taking me about 45 minutes of each work day. This instability of this app has made coworkers lose faith in my ability to keep things running smoothly at checkout. Customer service was great at first, promises were made and I was told it was fixed (it hasn’t been fixed yet). After my last help chat the developer 'helping' decided to make everything in our store 30% off online as an automatic discount that all customers could see and didn't tell me (we had to match advertised prices that I had no knowledge of). It very easily could have cost me my job and my last message to customer service has gone ignored. I have had to personally checkout every wholesale customer by hand with a calculator for the past two weeks. It was a wonderful solution at first, but instability and lack of concern for how that instability affects our day to day operations has left us looking for another solution.