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Customer reviews: Shopacado ‑ Volume Discounts

Develop by Shopacado

Reviews (3,067)

Overall rating
4.8

What Merchants Think

"Shopacado ‑ Volume Discounts" receives mixed feedback from merchants. While many praise the app for its effectiveness in providing volume discounts and commend the outstanding customer support, others have faced issues post updates, particularly with new theme compatibility and lackluster responses from the support team during technical difficulties.

Key Strengths

  • Simple and versatile app to use for setting up volume discounts.
  • Highly responsive, professional, and supportive customer service team.
  • Rich features allowing customization and flexibility for a variety of discount strategies.
  • Integrates well with Shopify's discount system for increased sales.
  • Fast setup and live chat support reduces downtime and addresses queries promptly.

Common Concerns

  • Compatibility issues with Shopify 2.0 themes and other custom themes.
  • Delayed or ineffective support during critical updates and technical breakdowns.
  • Complaints about app causing website glitches, including outdated discount tables affecting checkout processes.
  • Lack of POS capabilities which limits use for combined online and in-person sales.
  • Inconsistencies with other integrated apps causing disruptions.

Final Thoughts

Overall, "Shopacado ‑ Volume Discounts" stands out as a functional and cost-effective solution for merchants aiming to create tiered discount strategies. While the app offers extensive support tools and customization options, recent updates have introduced some challenges, particularly for stores using newer or heavily customized themes. Merchants appreciate the app's utility but express a need for more reliable support during technical hitches. Despite its recent hiccups, it is still recommended by many for its robust feature set and customer support excellence.

deinefairpackung

Jun 11, 2024  on Shopify

The support for this App has been outstanding. Their team is incredibly responsive, knowledgeable, and dedicated to customer satisfaction. They resolve issues promptly, communicate clearly, and provide valuable insights to maximize the tool's functionality. The additional resources and documentation are also comprehensive and helpful. Overall, the support experience greatly enhances the value of this App.

ClothDiaper.Com

May 29, 2024  on Shopify

Just installed and I am impressed with the ability to combine quantity discounts with Shopify discounts. Also, Nivi helped us with the final details to get the app functioning 100%. Took only a few minutes. Very impressed so far.

Centrum Force

May 27, 2024  on Shopify

I am just starting to work with this app. I like the options of conditional logic that you can apply. I needed some questions answered when I downloaded it and was able to chat with Nivi within minutes. That was very helpful!

SleepSoundSync

Apr 30, 2024  on Shopify

App is really easy to use, and the customer service is really patient with my issue and really helpful, with quick response. Thanks again with the help BTW Syed

Pond Algae Solutions

Apr 20, 2024  on Shopify

I'm still in the testing phase, and the new store will go live in a few days. So far Shopacado has looked great...other apps would mess up some discounts if you tried to add two different products to the cart, with unique discounts. Shopacado handled that fine. Discounts are quick and easy to set up. I had one small issue with the pricing shown on the cart page, but got with Nivi and she fixed it in a minute or two. Can't ask for better support than that!

The Flying Fork

Apr 15, 2024  on Shopify

Very useful app for creating bulk discounts, with options for setting multiple discount tiers. Allowing users to assign discounts based on Shopify collecting also a real time-saver. Customer service is super responsive - they have responded to my queries in under 5 minutes.

NovaaLab

Apr 08, 2024  on Shopify

We've been using Shopacado for a couple of years. It works very well, easy to install and to manage. I advise to any shop owner if they need tier pricing discounts.

West Eden

Apr 05, 2024  on Shopify

Easy to install & great customer service. I had our volume discount added to the shop in less than 1 hour. I did need help connecting it to our theme, but was immediately helped at 1am by their customer support team and we had the discounts live in moments! Looking foward to selling more!

Key Library

Apr 05, 2024  on Shopify

This app used to work but no longer works at all and has caused me pain due to customers emailing several times a day saying they are not receiving discount's. I emailed support with screenshots and she come back and said it was 'fixed' in a matter of minutes which is a very poor case of customer service. Saying that something is fixed without properly looking into it and fixing it is not very acceptable I am afraid. I am cancelling my subscription today and I strongly suggest people think twice before installing this as it simply does not work as intended and it has still not been fixed as a matter of urgency. Please see links to support the above: https://ibb.co/F0Znjjc https://ibb.co/pRX7qJJ

Instantly Unique Gifts

Mar 31, 2024  on Shopify

This app was a lifesaver when another app was not working properly. This one always works and if I ever have an issue, support will help me very quickly and has always resolved my problems! I love this app for offering bulk discounts to my customers!

event2print

Mar 29, 2024  on Shopify

It is the best discount app I have found, I use mostly the volume discount features and use it on both of my two websites. If you need any help the support is just fantastic. Tubms up from me on this one, try it out and you will be convinced.

Daily-Apparel

Mar 28, 2024  on Shopify

Excellent support and product, Syed was exceptional in helping. I highly recommend them, definitely A +++++

Undervalue Appliances.ca

Mar 25, 2024  on Shopify

Initially was impressed with the app and the fast customer service. To my surprise, the app is not compatible with Shopify "compare-at" price. Also, employee lied to me.

Farmer’s Body

Mar 23, 2024  on Shopify

OLD REVIEW: Great product, good service when I was having difficulty. Thank yoU! UPDATED: when the app stopped working in my cart, causing customers to NOT be able to check out, they had to "check with the developer" and would not give any time frame. My store was literally paralyzed with no one able to check out. I am having to uninstall it and find a different app immediately.

Nothers

Jan 31, 2024  on Shopify

The two ladies who helped me with an issue creating an offer were wonderful. Extremely quick and knowledgable. I needed help creating an offer which had a minimum purchase (1-9) at a reduced cost but when you purchase 10+ the cost is on an idividual basis. Could come in handy for others.

Fantoga

Jan 06, 2024  on Shopify

Pavi, Steven and the rest of the team at Shopacado are always quick to respond and incredibly patient, helpful and professional. I cannot recommend this App and this development team enough. Volume Discounts and the skilled, dedicated developers behind it are indispensable to our business. 5 Sincere Stars!

McKenzie Penworks

Nov 21, 2023  on Shopify

Solid app for bulk discounts... We have a few products where we wanted to do discounts for purchases of say 5-9, 10-15, etc. This app allowed for us to quickly set them up and automate the process of doing bulk discounts without the need for different codes, etc. At this point I believe we'd have this in place for 2+ years. We did have one conflict with another app and the team was helpful in getting it resolved quickly. About the only thing I can say negative is that it would be extremely helpful if I could occasionally turn on Shopify's built in free shipping option for holiday promotions. We make do by offering a discount code that covers the average shipping costs, but I'd love to be able to use it instead.

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