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Customer reviews: Shopacado ‑ Volume Discounts

Develop by Shopacado

Reviews (1,546)

Overall rating
4.7

What Merchants Think

"Shopacado ‑ Volume Discounts" receives mixed feedback from merchants. While many praise the app for its effectiveness in providing volume discounts and commend the outstanding customer support, others have faced issues post updates, particularly with new theme compatibility and lackluster responses from the support team during technical difficulties.

Key Strengths

  • Simple and versatile app to use for setting up volume discounts.
  • Highly responsive, professional, and supportive customer service team.
  • Rich features allowing customization and flexibility for a variety of discount strategies.
  • Integrates well with Shopify's discount system for increased sales.
  • Fast setup and live chat support reduces downtime and addresses queries promptly.

Common Concerns

  • Compatibility issues with Shopify 2.0 themes and other custom themes.
  • Delayed or ineffective support during critical updates and technical breakdowns.
  • Complaints about app causing website glitches, including outdated discount tables affecting checkout processes.
  • Lack of POS capabilities which limits use for combined online and in-person sales.
  • Inconsistencies with other integrated apps causing disruptions.

Final Thoughts

Overall, "Shopacado ‑ Volume Discounts" stands out as a functional and cost-effective solution for merchants aiming to create tiered discount strategies. While the app offers extensive support tools and customization options, recent updates have introduced some challenges, particularly for stores using newer or heavily customized themes. Merchants appreciate the app's utility but express a need for more reliable support during technical hitches. Despite its recent hiccups, it is still recommended by many for its robust feature set and customer support excellence.

sara-group-jp

Nov 18, 2024  on Shopify

いつも親切に対応してく対応してくださり助かっています。 日本語対応してくれたら尚助かります。

ChibiJay Shop

Nov 17, 2024  on Shopify

Support is pretty terrible. Had some issues with the upgrade and Nivi did very little to help and was clear that she didn't even pay attention to what I was saying in chat. Last problem I had was a simple border issue (wasn't showing up correctly) with the discount table and she said she was looking into it and then never heard back. Update: So, after the upgrade, this app will no longer stack with other product discounts. I have items that cannot be discounted so I need to use product discount codes and not order discounts. It's a shame since this worked perfectly fine before the upgrade. Once again, Nivi was not very helpful and clearly didn't bother to really read what I said.

The Modfather Clothing Company

Nov 17, 2024  on Shopify

Be careful with this app - it worked fine for us for years but this black friday we tried to use it and the app has been updated. It only really supports 2.0 themes. The app wasn't working exactly as it should, so reached out to support. They refused to do the upgrade for us, insisted we changed the theme code. Everything went wrong and they were unable to fix it. After few hours of wasted time in the middle of our promotion which is live to customers we had to cut our losses and switch to another solution. The support team is very lacking!!

Sea Change

Nov 10, 2024  on Shopify

Syed very patiently helped me to upgrade our app and get it working with other Shopify discounts. I had lots of questions and they were all answered quickly to get our store sorted. Thank you!

Builder Shop

Nov 07, 2024  on Shopify

Muy buena y útil la aplicación para peor aplicar distintos descuentos a los productos según nuestras necesidades. Responden muy rápido y ayudan al instante cuando tenemos un problema o alguna duda con la app. Lo que me falta es poder cargar los descuentos de forma masiva ya que de uno a uno es muy lento.

VacuPure

Nov 05, 2024  on Shopify

The support is just amazing. I had a problem that was hard for me to understand, but I wrote to support and got an answer just 5 minutes later. They helped me solve my problem really quickly and made sure I felt confident moving forward. I couldn’t have asked for a better experience!

London Scarves Outlet (Lili Scarves)

Nov 04, 2024  on Shopify

Pavi has been so incredibly helpful and got my store set up perfectly. Incredibly happy with the customer service and so far I am loving this app!

Delicate Leather

Nov 03, 2024  on Shopify

This app has been a game-changer for my Shopify store! Setting up discounts is incredibly easy, and I love the flexibility it offers. Whether I want to run flash sales, bundle discounts, or tiered pricing, this app has it all. My customers love seeing automatic discounts applied at checkout, and it’s really helped increase my average order value.

Beeyoutiful.com

Oct 23, 2024  on Shopify

I've been using this product for a couple of years. It's an integral part of my store and important for my offers to my customers. With the newest version, it's even better than ever. Support is great too - but I've only needed it once when upgrading to the newest version.

Puerto Rico en Vitral

Oct 15, 2024  on Shopify

Lo empece a usar y debo decir que el servicio al cliente fue mejor que en cualquier otro sitio, me resolvieron en menos de 20minutos.

Mega Conservation Education Raffle

Sep 10, 2024  on Shopify

Good customer service! Have to check for updates before big launches but they're always great at checking for you.

Intellinet Network Solutions

Sep 09, 2024  on Shopify

Versatile and fast app, compatible to many themes, easy to install, no down-times and best of all, live chat technical support during US operating hours. Highly recommended.

The Cake Case Company

Sep 04, 2024  on Shopify

Straight forward app, works without disruption. Effective & efficient support! Overall perfect.

My Brand And Me

Sep 03, 2024  on Shopify

Awesome customisation, fast and great customer service. Has made a huge difference to my basket size. Thank you!!

SparkleCityLV

Sep 01, 2024  on Shopify

So far i'm really impressed with this app! I wanted the option to have a volume discounts, across multiple products and be able to customize the options! Shopacado was able to do it! Also amazing customer support on chat! They were able to help me install and customize whatever i needed! Can't wait to see what else i can do with this product.

WKH GmbH

Aug 26, 2024  on Shopify

Wir nutzen diese App bereits 3 Jahre und sind sehr zufrieden. Auch der Kundenservice reagiert sehr schnell und Probleme werden optimal gelöst.

Adultclothdiaper.com

Aug 20, 2024  on Shopify

Works better than the app we were using before, very awesome, friendly and helpful support, got the help we needed to sort things out. Recommend 100%++

SquishLit

Aug 20, 2024  on Shopify

Professional support, everything I needed was done. I had a pleasure working with Syed, great man and definitely knows the stuff. Highly recommend!

AztecIP®

Aug 18, 2024  on Shopify

As a B2B-focused business, volume discounts are crucial for us. Since launching our site on Shopify, we've chosen Shopacado. Shopacado ‑ Volume Discounts is both powerful and user-friendly. The feature to apply discounts to selected products and/or categories is particularly beneficial. Their customer service is excellent; Syed and his team resolve issues swiftly!

Stems Flower Farm

Aug 18, 2024  on Shopify

We used the app for 3 years and had absolutely no issues. Did exactly what we wanted and performed flawlessly. After our 2.0 upgrade we had some issues getting the app to perform as we thought it should Syed was quick to respond, and fixed our upgrade issue in less than 20 minutes. Back to normal, and working flawlessly. I would recommend this app and creators.

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