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Customer reviews: Shopacado ‑ Volume Discounts

Develop by Shopacado

Reviews (2,999)

Overall rating
4.8

What Merchants Think

"Shopacado ‑ Volume Discounts" receives mixed feedback from merchants. While many praise the app for its effectiveness in providing volume discounts and commend the outstanding customer support, others have faced issues post updates, particularly with new theme compatibility and lackluster responses from the support team during technical difficulties.

Key Strengths

  • Simple and versatile app to use for setting up volume discounts.
  • Highly responsive, professional, and supportive customer service team.
  • Rich features allowing customization and flexibility for a variety of discount strategies.
  • Integrates well with Shopify's discount system for increased sales.
  • Fast setup and live chat support reduces downtime and addresses queries promptly.

Common Concerns

  • Compatibility issues with Shopify 2.0 themes and other custom themes.
  • Delayed or ineffective support during critical updates and technical breakdowns.
  • Complaints about app causing website glitches, including outdated discount tables affecting checkout processes.
  • Lack of POS capabilities which limits use for combined online and in-person sales.
  • Inconsistencies with other integrated apps causing disruptions.

Final Thoughts

Overall, "Shopacado ‑ Volume Discounts" stands out as a functional and cost-effective solution for merchants aiming to create tiered discount strategies. While the app offers extensive support tools and customization options, recent updates have introduced some challenges, particularly for stores using newer or heavily customized themes. Merchants appreciate the app's utility but express a need for more reliable support during technical hitches. Despite its recent hiccups, it is still recommended by many for its robust feature set and customer support excellence.

ZNC Displays

Feb 12, 2025  on Shopify

Get a 2 because design is nice and easy to use for the most part. Support team just gives you cold shoulder. Been waiting for responses and I get charged for nothing. If you are the owner reading this. get a new support team. ( im not the only one on here complaining about it) Doesnt really support variant pricing. you need to use code they provide in an article but it only shows how to do it for the Dawn template. Even as im trying to install the code myself there is no indication of what the final result is supposed to look like or how it works. How am I supposed to know if I was successful? Where does the extra pricing table show up for me to add in variant pricing? Again no help from support. Also wasnt able to delete any of the discounts i created which was odd.

Space City Paddles

Dec 10, 2024  on Shopify

The app is simple to use. The support team is very responsive to to our questions. Lots of documentations and videos on how to set things up. Thanks!

GOEDvanToen - Eerlijke & biologische kinderkleding en babykleding

Dec 03, 2024  on Shopify

This app used to work very well. I was very happy. Untill this Novemer '24. I wanted to use the app again for Daily December Deals on collections. After a first quick help where I let them know I was happy for their fast reply, they asked me to leave a review. I did a 5 star based on the fact it always worked. After that I did not get my new offers working correctly and help was taking forever. Now the table with the volume discount of an deal that has already been deleted (as never worked) is still on hundreds of products... and they cannot fix it instantly. Also the discount did not show, only after refreshing page which is confusing for my customers as they think it does not work. They are not honest in telling that they are facing problems in general. So I am waisting my time waiting for them to solve it as it has nothing to do with my store but with overall stores now I read the reviews. So sorry guys. Your app was fab... but now really is not anymore.

Nukit 222

Nov 27, 2024  on Shopify

App interferes with .glb 3D files loading correctly. Once the app has been disabled they load fine. Developers have been unresponsive and we're under a deadline so will have to switch to another volume discount app. I suppose if you never use 3D product media and won't require support it's still a perfectly good solution though.

FAJAS MYD USA

Nov 21, 2024  on Shopify

They have super fast customer service. They treated me very well and helped me resolve all my doubts. Additionally, the application has many functions.

sara-group-jp

Nov 18, 2024  on Shopify

いつも親切に対応してく対応してくださり助かっています。 日本語対応してくれたら尚助かります。

ChibiJay Shop

Nov 17, 2024  on Shopify

Support is pretty terrible. Had some issues with the upgrade and Nivi did very little to help and was clear that she didn't even pay attention to what I was saying in chat. Last problem I had was a simple border issue (wasn't showing up correctly) with the discount table and she said she was looking into it and then never heard back. Update: So, after the upgrade, this app will no longer stack with other product discounts. I have items that cannot be discounted so I need to use product discount codes and not order discounts. It's a shame since this worked perfectly fine before the upgrade. Once again, Nivi was not very helpful and clearly didn't bother to really read what I said.

The Modfather Clothing Company

Nov 17, 2024  on Shopify

Be careful with this app - it worked fine for us for years but this black friday we tried to use it and the app has been updated. It only really supports 2.0 themes. The app wasn't working exactly as it should, so reached out to support. They refused to do the upgrade for us, insisted we changed the theme code. Everything went wrong and they were unable to fix it. After few hours of wasted time in the middle of our promotion which is live to customers we had to cut our losses and switch to another solution. The support team is very lacking!!

Sea Change

Nov 10, 2024  on Shopify

Syed very patiently helped me to upgrade our app and get it working with other Shopify discounts. I had lots of questions and they were all answered quickly to get our store sorted. Thank you!

Builder Shop

Nov 07, 2024  on Shopify

Muy buena y útil la aplicación para peor aplicar distintos descuentos a los productos según nuestras necesidades. Responden muy rápido y ayudan al instante cuando tenemos un problema o alguna duda con la app. Lo que me falta es poder cargar los descuentos de forma masiva ya que de uno a uno es muy lento.

VacuPure

Nov 05, 2024  on Shopify

The support is just amazing. I had a problem that was hard for me to understand, but I wrote to support and got an answer just 5 minutes later. They helped me solve my problem really quickly and made sure I felt confident moving forward. I couldn’t have asked for a better experience!

London Scarves Outlet (Lili Scarves)

Nov 04, 2024  on Shopify

Pavi has been so incredibly helpful and got my store set up perfectly. Incredibly happy with the customer service and so far I am loving this app!

Delicate Leather

Nov 03, 2024  on Shopify

This app has been a game-changer for my Shopify store! Setting up discounts is incredibly easy, and I love the flexibility it offers. Whether I want to run flash sales, bundle discounts, or tiered pricing, this app has it all. My customers love seeing automatic discounts applied at checkout, and it’s really helped increase my average order value.

Beeyoutiful.com

Oct 23, 2024  on Shopify

I've been using this product for a couple of years. It's an integral part of my store and important for my offers to my customers. With the newest version, it's even better than ever. Support is great too - but I've only needed it once when upgrading to the newest version.

Puerto Rico en Vitral

Oct 15, 2024  on Shopify

Lo empece a usar y debo decir que el servicio al cliente fue mejor que en cualquier otro sitio, me resolvieron en menos de 20minutos.

Mega Conservation Education Raffle

Sep 10, 2024  on Shopify

Good customer service! Have to check for updates before big launches but they're always great at checking for you.

Intellinet Network Solutions

Sep 09, 2024  on Shopify

Versatile and fast app, compatible to many themes, easy to install, no down-times and best of all, live chat technical support during US operating hours. Highly recommended.

The Cake Case Company

Sep 04, 2024  on Shopify

Straight forward app, works without disruption. Effective & efficient support! Overall perfect.

My Brand And Me

Sep 03, 2024  on Shopify

Awesome customisation, fast and great customer service. Has made a huge difference to my basket size. Thank you!!

SparkleCityLV

Sep 01, 2024  on Shopify

So far i'm really impressed with this app! I wanted the option to have a volume discounts, across multiple products and be able to customize the options! Shopacado was able to do it! Also amazing customer support on chat! They were able to help me install and customize whatever i needed! Can't wait to see what else i can do with this product.

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