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Comeback: Returns & Exchanges logo

Comeback: Returns & Exchanges

Develop by Tan Solutions

$19-$99

/ Month
Free plan available

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About Comeback: Returns & Exchanges

Launched Nov 06, 2026

Categories

Returns and exchanges

Built by Tan Solutions

Address

THE PARKLAND PHETKASEM 56 BUILDING 12A F 650/242, BANGWA PHASI CHAROEN, Bangkok, TH-10, 10160, TH

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Description

Buyers see an exchange before a refund. Every exchange they choose keeps the sale in your store.

Buyers start a return or exchange from their order in Shopify's customer accounts. They see a swap for another size or colour, a different item, store credit and a refund, in that order, on one screen, with nothing pre-selected. Your rules decide which options appear. Store credit is Shopify's own. Rules per region set return windows and final-sale items. Every request lands in one queue. For EU/EEA storefronts, a withdrawal form that works without signing in is included.

Buyers start a return or exchange from their order in Shopify's customer accounts. They see a swap for another size or colour, a different item, store credit and a refund, in that order, on one screen, with nothing pre-selected. Your rules decide which options appear. Store credit is Shopify's own. Rules per region set return windows and final-sale items. Every request lands in one queue. For EU/EEA storefronts, a withdrawal form that works without signing in is included. more
  • Exchanges first: swap size or colour, a different item, store credit, refund
  • Store credit through Shopify's own store credit, with an optional bonus
  • One queue for every request, with serial-returner flags
  • Rules per region: return windows, allowed resolutions, final-sale items
  • EU withdrawal form that works without signing in, with a log and CSV export

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