Buyers start a return or exchange from their order in Shopify's customer accounts. They see a swap for another size or colour, a different item, store credit and a refund, in that order, on one screen, with nothing pre-selected. Your rules decide which options appear. Store credit is Shopify's own. Rules per region set return windows and final-sale items. Every request lands in one queue. For EU/EEA storefronts, a withdrawal form that works without signing in is included.

• Exchanges first: swap size or colour, a different item, store credit, refund
• Store credit through Shopify's own store credit, with an optional bonus
• One queue for every request, with serial-returner flags
• Rules per region: return windows, allowed resolutions, final-sale items
• EU withdrawal form that works without signing in, with a log and CSV export