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Customer reviews: Shopify Collabs

Develop by Shopify

Reviews (309)

Overall rating
3.4

What Merchants Think

Overall feedback for the "Shopify Collabs" app is quite polarized among merchants. Some appreciate the app for its ease of use and ability to automate affiliate processes, which helps in building relationships with creators. However, many users express significant frustration due to scams, lack of vetting for creators, and financial losses stemming from fraudulent activities and unresponsive influencers.

Key Strengths

  • Easy to set up and use, simplifying the management of affiliate links and collaborations.
  • Facilitates efficient communication with influencers and creators through automation features.
  • Valued by some for enhancing affiliate and influencer strategies by providing a platform to connect with potential partners.

Common Concerns

  • Widespread issues with fraudulent activities including fake creators and scam orders.
  • Lack of accountability and follow-through from creators after receiving free products.
  • Insufficient vetting process for creators, leading to misuse of the platform.
  • Limited communication features and customization options for managing collaborations.
  • Merchants often incur financial losses due to unauthorized commission payouts.

Final Thoughts

The "Shopify Collabs" app has potential as a tool for managing influencer and affiliate collaborations, greatly simplifying some aspects of these relationships. However, its reputation is marred by frequent reports of scams and fraud, a lack of creator accountability, and a need for more robust features to enhance collaboration security and merchant control. Considerable improvements are needed for the app to gain wider trust and provide a truly beneficial experience for users.

MICHE

Apr 25, 2024  on Shopify

It’s ok. Helps get name out, but not always the best. A lot of collabs are just looking for free product. We should be able to rate the Collabs and leave feedback. Sent out $$$$ in free product to promote to only have it grouped in with a bunch of other promo items and taking no time to explain our product.

Chique Design

Apr 04, 2024  on Shopify

Please note: do not install this app, we did not like the app. So removed, major problems with our shop since the removal of this app. The product photos and backend are no longer shown, just like the blog no longer has photos. It's not even worth 1 star!

peachpot.co

Mar 15, 2024  on Shopify

Honestly this app is horrible. Doesn't load half the time, and when it does, 99.9% of the people who have applied to collab with my brand are very small "influencers" (so, people with only around 200 followers on instagram) who are only looking for free items. The fact that there is no way to track or penalize influencers after they receive free items is a huge negative for me. The only thing this app has been useful for so far is for my friends to apply. Organic reach in the "collabs network" is god awful, literally just a bunch of dishonest people looking for free things.

Unicorn Snot

Feb 28, 2024  on Shopify

There's a lot of work to do here in terms of making influencers not hate the signup flow. On our side, the UI continues to be weirdly unintuitive even after years of using it. Extra star deducted because the app just straight up stopped working on our store recently with no warning. We just discovered a little message saying "this app may not work as expected. Collabs needs to be updated by the app developer. Contact them for support or uninstall the app." Considering Shopify is the developer, you'd expect them to have this sort of thing covered.

Laughing Ogre Press

Feb 05, 2024  on Shopify

The product categories do not include mine, making his app useless for my business. How can I find anyone or they find me if my type of business is not mentioned? re your reply... what would be close to education?

Milk Box Candle Co.

Feb 02, 2024  on Shopify

***Update*** Received this response to my review: "Hi, there. Thank you for taking the time to share your experience. I can understand your position and I'm happy to pass on your feedback. Unfortunately, there is no way to force a creator to promote a brand, but if you choose to use Collabs again you can create a contract that outlines the expectations for the work the creator will do. We recommend seeking legal advice if you do choose to create contracts going forward." Essentially, these "influencers" are under no obligation to review (good or bad) the product you send to them, so there's a real possibility you're just sending out free product and paying shipping for absolutely nothing. Learned my lesson, time to uninstall this app. Well, sent two applicants products and nothing. Just throwing out product for free, apparently. I had hopes for this but it just ended up costing me money for the product, shipping supplies, and shipping costs, not to mention some fun goodies for presentation. I am reticent to do this again, seeing as there's no legitimate return.

MECHEE

Jan 10, 2024  on Shopify

I had high expectations, and have been disappointed. Poor customization options, reoccurring issues verifying required social accounts during application process, lack of resources and manual entry when trouble shooting.

edelkrone

Dec 30, 2023  on Shopify

After utilizing this feature for a year, it's become evident that the strategy of providing discount codes to influencers is flawed. These codes are frequently intercepted by bots and dispersed across public discount sites, allowing customers to access them without the intended influencer engagement. Consequently, influencers are unfairly earning commissions on these sales. This issue has resulted in more financial loss than gain for our company. Additionally, the platform lacks a crucial functionality for mass communication with influencers, making it challenging to keep them informed about the latest product news and updates. This significant oversight hinders effective collaboration and marketing strategies.

Backroad District Clothing Boutique

Dec 10, 2023  on Shopify

This app is a joke. The "influencers" who use it are after free product only. There is no way to hold them accountable for actually promoting the product. Every single collab who has applied, never posted to any socials after getting their product and have stopped communicating with us. We since changed our gift to 50% off their first order instead of free product - now anyone who applies private messages us on Instagram asking for free product to promote. What a joke.

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