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Customer reviews: Shopify Collabs

Develop by Shopify

Shopify Collabs helps brands connect with influencers and creators to grow sales through partnerships. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your Shopify store.

Reviews (290)

Overall rating
3.6

What Merchants Think

Overall feedback for the "Shopify Collabs" app is quite polarized among merchants. Some appreciate the app for its ease of use and ability to automate affiliate processes, which helps in building relationships with creators. However, many users express significant frustration due to scams, lack of vetting for creators, and financial losses stemming from fraudulent activities and unresponsive influencers.

Key Strengths

  • Easy to set up and use, simplifying the management of affiliate links and collaborations.
  • Facilitates efficient communication with influencers and creators through automation features.
  • Valued by some for enhancing affiliate and influencer strategies by providing a platform to connect with potential partners.

Common Concerns

  • Widespread issues with fraudulent activities including fake creators and scam orders.
  • Lack of accountability and follow-through from creators after receiving free products.
  • Insufficient vetting process for creators, leading to misuse of the platform.
  • Limited communication features and customization options for managing collaborations.
  • Merchants often incur financial losses due to unauthorized commission payouts.

Final Thoughts

The "Shopify Collabs" app has potential as a tool for managing influencer and affiliate collaborations, greatly simplifying some aspects of these relationships. However, its reputation is marred by frequent reports of scams and fraud, a lack of creator accountability, and a need for more robust features to enhance collaboration security and merchant control. Considerable improvements are needed for the app to gain wider trust and provide a truly beneficial experience for users.

Ceso

Dec 05, 2024  on Shopify

Impossible de tout traduire. Dans les mails, encore beaucoup de phrases sont en anglais, dommage car sinon le reste est bien pensé.

SANUUS Better Living

Nov 15, 2024  on Shopify

Super einfache Abwicklung und der Service ist kostenfrei! Wir wollten schon immer ein richtiges Ambassador System aufbauen und jetzt können wir es endlich ohne Stress!

Bareback Footwear

Nov 06, 2024  on Shopify

I had a shopify partner log into my store after they did some work, approve a copon harvester to take commission out of my store $352 down so far. Complete scam, do not download this app. Waiting on shopify support now however I am not hopeful.

tiny tuckets

Nov 05, 2024  on Shopify

We have been utilizing Shopify Collabs for the past 10 months and it has really helped to significantly enhance our influencer and affiliate partner strategies. This platform is incredibly intuitive, simplifying the creation of affiliate links, tracking sales, and managing product gifting. One of the standout features of Collabs is its strategic flexibility. We can seamlessly optimize our creators and their links around critical sales or promotions and new product launches. For example, Collabs makes it quite easy to adjust our strategies by moving creators between different tiers, allowing us to increase their codes and links during key time periods. Additionally, with seamless automations through integrations like Klaviyo/Flow, communication with our influencers is efficient and scalable. We've explored other affiliate platforms, but Collabs, while not entirely perfect, definitely leads the market in user experience and capabilities for both merchants and creators. In today's evolving influencer landscape, where it often feels "pay-to-play," it's challenging to justify additional tech or platform fees on top of influencer payments. The inclusion of Collabs in our existing Shopify subscription allows us to reallocate those savings directly towards influencer partnerships, maximizing our investment. We do see room for improvement with the onboarding features for new creators, particularly for those with whom we don't yet have established relationships. It would be a game-changer if new creators could accept gifts more seamlessly without needing to set up an account. Currently, we approach these partnerships incrementally by sending gifts manually to build genuine relationships, eventually setting them up with an affiliate code through Collabs. While this method is effective, a more streamlined process would be even better. Overall, Shopify Collabs is an essential asset for our business and we plan for this to become a key sales channel for us as we scale the brand.

CozyDesk Essentials

Oct 27, 2024  on Shopify

I recently tried Shopify Collabs, and it’s been a fantastic addition to my marketing strategy. This app makes it super easy to connect with influencers and manage collaborations. The setup was straightforward, and I love how I can find creators that match my brand without a hassle.

My Total TV

Oct 21, 2024  on Shopify

This system just works. Set up the structure and invite the right people and sales start coming in.

The Essential Calendar

Oct 16, 2024  on Shopify

It's pretty smooth except we really, really, really need two features: a way to offer our affiliates a spot bonus and a way to give them a minimum threshold each month. These features would make such a difference for us!

National Park Posters

Oct 15, 2024  on Shopify

The Collabs interface and overall app is very helpful and easy to use - however it feels extremely limiting in terms of how brands can search for and discover creators that fit what they're looking for. Priority suggestions/wishlist from a brand using Collabs: -Better/more demographic search filters (Age, Interests, Local Regions) -Would love a "Top Suggested Influencers" page or tab that offers intelligent suggestions on creators we should reach out to -Make it easy to see when creators are ACTIVE on Shopify Collabs or add a "Badge" to creators who are more active than others (this would be HUGE for brands using Collabs)

BST

Oct 09, 2024  on Shopify

Don't loose your money here. "influencers" will receive the product and your money is gone if you don't have a contract. If you are big enough to have contracts you wouldn't use this anyway. Shopify must force creators to do their job or we should be able to impose the ones by leaving a feedback about them and other sellers should be able to see the reviews of that creator.

ShapeWaist

Oct 07, 2024  on Shopify

If you want to lose business, hurt the relationship you have with possible influencers and allow Shopify to charge you up to $10,000 while holding the funds and not paying influencers for over 6 weeks - then download this trash of an app. It has been the worse decision my business ever made. Please please please do not make the mistake of EVER using this.

Koiné Store

Oct 04, 2024  on Shopify

Excelente. Automatiza el seguimiento y pago de comisiones para aquellas personas que me ayudan a promover y vender mis libros. Por medio de cookies, la aplicación "recuerda" si un cliente usó el código de un colaborador en las últimas semanas y atribuye la venta aunque no se haya especificado el código del colaborador de nuevo.

HartSpan

Oct 01, 2024  on Shopify

Beware!!!! Echoing countless other shop owners, this program allows scammers to promote your products using pre-existing discount codes and then pays them commissions automatically without disclosing it to you. By the time we realized this was happening, we had already paid out hundreds of dollars to "creators" who had never applied to work with our brand and were never approved to earn commissions. The majority of the payments went to a scam website that hosted FAKE reviews of our product. When I brought this to Shopify's attention, they told me that we were at fault for not "catching" the affiliate payments earlier and that there was no recourse to recoup the funds. Furthermore, I am still being charged for additional "affiliate commissions" after completely removing Shopify Collabs from our account and reporting all of this to Shopify Support. Stay away from this app.

Razzo Studio

Sep 25, 2024  on Shopify

So far not many complaints but think there are a ton of improvements that could be made. Would love to see a way to rate the creators so as a brand we understand the past experiences with that creator. Also when recruiting would be nice to have more data to filter on, like age, interests. Thanks

COCONEH

Sep 24, 2024  on Shopify

No given results, just lost some products that I´ve sent to some ´´inlcuencers´´ and they never posted or answer our messages your ghosted us. There in no way to report them. If you are looking for quality content and collabs that result in more sales or more traffic to your shop, THIS IS NOT THE PLACE.

Bare Hands

Sep 23, 2024  on Shopify

Shopify doesn't do enough promotion/recruiting to attract high level creators to the Collabs app. Having influencers with larger audiences would make it more of a go-to for brands and creators alike. And solve the "which affiliate platform should we use" dilemma that small brands and creators go through. As a small brand, Collabs is the most affordable, user-friendly way to share profits. Making Collabs the obvious choice should be a priority for Shopify.

BOHIQ

Sep 19, 2024  on Shopify

Please read all reviews before installing, as they are all accurate representation of the app. This app is useless. 1) There is no vetting of the influencers- most are looking for a free product, will never post, and will never drive traffic to your store. 2) Random "collaborators" appear (even if you have never accepted their application), attributing organic sales (customers land via my own marketing efforts), and no notification is ever sent to the merchant. The only way of having any sort of control is by proactively checking ALL the time, the payouts. It's absurd. I uninstalled the app, and all of this happened while the app WAS NO LONGER INSTALLED ON MY SHOP.

Cheerfetti Gift Co.

Sep 17, 2024  on Shopify

Today I realized a fake affiliate with fake reviews on their website was referring traffic. I don't even know how that's possible. It's not ok for Shopify to promote an app that promotes fraudulent content.

Indigosea

Sep 11, 2024  on Shopify

It will automatically generate a 6.8% off in my shopping cart! This is crazy, please fix it quickly, I have uninstalled it, but the discount is still there

The Keratin Store

Sep 10, 2024  on Shopify

I’ve been using Shopify Collabs with the expectation of partnering with genuine creators to help promote my store and drive sales. Unfortunately, my experience has been far from ideal. First, I received no email updates or notifications regarding commissions paid or orders generated through referrals. This lack of communication meant that I was completely unaware of how and where these commissions were coming from. By the time I realized what was happening, I had already paid out $648.25 in commissions for orders I never approved and from "creators" that were coupon farming code websites. It wasn’t immediately clear that these so-called "Creators" were actually discount-farming websites, not influencers promoting my products in good faith. This wasn’t something I could notice easily—I had to spend considerable time investigating the issue deeply on my own to uncover the fact that coupon code sites were essentially hijacking the affiliate program and benefiting from commissions. This experience has been extremely frustrating, as the Shopify Collabs program was intended to connect merchants with legitimate influencers. Instead, it’s being taken advantage of by bad actors looking to exploit the system. While I appreciate Shopify’s willingness to provide preventive measures for the future, this doesn’t address the financial losses already incurred due to this oversight. If Shopify had better systems in place to vet creators or provide clear notifications about referral activities, I could have avoided this situation entirely. Shopify is taking no responsibility for protecting merchants from these issues and is unwilling to refund any of the fraudulent commissions that were paid.

United RV Parts

Sep 09, 2024  on Shopify

Collabs is a great way to launch and manage an affiliate program. It is so complicated to do this without a built in ecosystem, and Shopify provides both the technology platform and community of influencers to activate and scale this capability quickly.

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