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Customer reviews: Shopify Collabs

Develop by Shopify

Reviews (295)

Overall rating
3.3

What Merchants Think

Overall feedback for the "Shopify Collabs" app is quite polarized among merchants. Some appreciate the app for its ease of use and ability to automate affiliate processes, which helps in building relationships with creators. However, many users express significant frustration due to scams, lack of vetting for creators, and financial losses stemming from fraudulent activities and unresponsive influencers.

Key Strengths

  • Easy to set up and use, simplifying the management of affiliate links and collaborations.
  • Facilitates efficient communication with influencers and creators through automation features.
  • Valued by some for enhancing affiliate and influencer strategies by providing a platform to connect with potential partners.

Common Concerns

  • Widespread issues with fraudulent activities including fake creators and scam orders.
  • Lack of accountability and follow-through from creators after receiving free products.
  • Insufficient vetting process for creators, leading to misuse of the platform.
  • Limited communication features and customization options for managing collaborations.
  • Merchants often incur financial losses due to unauthorized commission payouts.

Final Thoughts

The "Shopify Collabs" app has potential as a tool for managing influencer and affiliate collaborations, greatly simplifying some aspects of these relationships. However, its reputation is marred by frequent reports of scams and fraud, a lack of creator accountability, and a need for more robust features to enhance collaboration security and merchant control. Considerable improvements are needed for the app to gain wider trust and provide a truly beneficial experience for users.

OneRepUltimate

Feb 18, 2025  on Shopify

IT NEEDS TO HAVE A SETTING WHERE WE COULD REPORT THE INFLUENCERS AS WELL SO OTHER BUSINESS WILL KNOW NOT TO TRUST THOSE SCAMMERS . MOST OF THEM ACCEPTS THE GIFT COLLAB AND DONT EVEN SHOUTOUT. OVERALL ITS GOOD. ITS FREE.

DAILY N'OATS

Feb 11, 2025  on Shopify

You really have to stay on top of this or else you will encounter scam/fraud orders. We noticed that collaborators from the network were ordering from our website so that they would get commission. They would then submit a chargeback so that they would get their payment back. I didn't realize the chargebacks were coming from Collabs Network orders until I started matching the order numbers. So, be careful! As with the other shop owners, we also sent creators free products so that they can use it to promote, but would never hear from them again. Overall, we lost more money using this app than sales.

Orb Sports Cards

Feb 10, 2025  on Shopify

I love how easy it makes it for us to enable revenue share with a creator without having to do any of the tracking or management manually.

Say What's Real

Feb 04, 2025  on Shopify

Do not download the new collabs app on the Apple Store if you are creator!!! It will be your biggest mistake. Use the web browser only. They send out alerts to brands and all of a sudden right after I downloaded the app, almost every brand I work with started pausing my partnerships! It was crazy! They do not protect influencers or content creators at all.

Salman Stores

Jan 27, 2025  on Shopify

I love it, I can add collaborators, and they can have their own affiliate link to earn commissions, the way it works is beautiful. Very well done Team

Gracie China Shop

Jan 25, 2025  on Shopify

It looks like some fake content creator accounts can take part of your sales almost everyday. I never connected to any creators, all I did was to set up a 10% commission for affiliate links. Today I reviewed my bills and realized I have collabs comissions, when I check those creators' social media pages, none of our brand nor products were mentioned. However, they took 10% of our sales for a lot of orders. I smell scam, so I ended my affiliate link right away. Also, I see Shopify tagged the content creators as mid-fraud/high-fraud, if so, then why you still give commission to them? If you mark them as fraud, you should suspend their account! Unfortunately, Shopify told me it's too late to dispute the payment to the scammer. It should never be too late to dispute payment to scammers!!! I want my money back!!!!

Mumshandmade

Jan 07, 2025  on Shopify

We use and other affiliate networks like shareasale, collabs conflicts and causes double charges. A lot of the people inside are fake or using famous social accounts to approach but careful. A lot of discounts also licked all around coupon websites without our permission. At the end we decide to delete the collabs, but even after a month after the delete we got charged for an order made almost month after the delete. We had to open case with shopify investigating the matter. Still in process for refund and permanent delete of our footprint with the collabs. We dont recommend it yet. they need to work more with the app before it's fully trusty ! im sorry 1 star.

Bikini Crush Swimwear

Jan 01, 2025  on Shopify

TOTAL SCAM! So lucky I checked this app before more damage was done. Same as everyone else, checked the app and fake commissions and payouts pending. Loosing over $70, which is minimal compared to some of the damages others have reported, but not the point. No one should loose money for these scams. Who knows the damage that this could have caused had I not checked for some time. Also, did one real collab in here and the influencer took the product and then ghosted us. Never using again

Melina

Dec 29, 2024  on Shopify

AWFUL APP, opens up the opportunity for scammers to use existing codes and basically steal from you without realizing so. We had a "creator" receive payments for multiple months, with zero notifications throughout. I only realized by luck once I looked at the Shopify bill in detail. Shopify showed zero accountability despite many stores experiencing the same issue. Avoid at ALL COSTS, and do not count on Shopify to be able to dispute those payments.

VE Cosmetics

Dec 29, 2024  on Shopify

I had high hopes for this app, it runs smoothly and was very easy to set up BUT we have lost so much product/income to Influencers that take their gifts and never post and then don't answer messages. There doesn't appear to be any deterrents for Influencers to stop them stealing either as we cannot leave reviews or let the app know to stop this happening ( If there is a way to do this please inform me). We are now not accepting any further applications due to the amount of product we have lost this year. There are some fantastic influencers out there but sadly there are a lot of people who just want free things as well.

Ceso

Dec 05, 2024  on Shopify

Impossible de tout traduire. Dans les mails, encore beaucoup de phrases sont en anglais, dommage car sinon le reste est bien pensé.

SANUUS Better Living

Nov 15, 2024  on Shopify

Super einfache Abwicklung und der Service ist kostenfrei! Wir wollten schon immer ein richtiges Ambassador System aufbauen und jetzt können wir es endlich ohne Stress!

Bareback Footwear

Nov 06, 2024  on Shopify

I had a shopify partner log into my store after they did some work, approve a copon harvester to take commission out of my store $352 down so far. Complete scam, do not download this app. Waiting on shopify support now however I am not hopeful.

tiny tuckets

Nov 05, 2024  on Shopify

We have been utilizing Shopify Collabs for the past 10 months and it has really helped to significantly enhance our influencer and affiliate partner strategies. This platform is incredibly intuitive, simplifying the creation of affiliate links, tracking sales, and managing product gifting. One of the standout features of Collabs is its strategic flexibility. We can seamlessly optimize our creators and their links around critical sales or promotions and new product launches. For example, Collabs makes it quite easy to adjust our strategies by moving creators between different tiers, allowing us to increase their codes and links during key time periods. Additionally, with seamless automations through integrations like Klaviyo/Flow, communication with our influencers is efficient and scalable. We've explored other affiliate platforms, but Collabs, while not entirely perfect, definitely leads the market in user experience and capabilities for both merchants and creators. In today's evolving influencer landscape, where it often feels "pay-to-play," it's challenging to justify additional tech or platform fees on top of influencer payments. The inclusion of Collabs in our existing Shopify subscription allows us to reallocate those savings directly towards influencer partnerships, maximizing our investment. We do see room for improvement with the onboarding features for new creators, particularly for those with whom we don't yet have established relationships. It would be a game-changer if new creators could accept gifts more seamlessly without needing to set up an account. Currently, we approach these partnerships incrementally by sending gifts manually to build genuine relationships, eventually setting them up with an affiliate code through Collabs. While this method is effective, a more streamlined process would be even better. Overall, Shopify Collabs is an essential asset for our business and we plan for this to become a key sales channel for us as we scale the brand.

CozyDesk Essentials

Oct 27, 2024  on Shopify

I recently tried Shopify Collabs, and it’s been a fantastic addition to my marketing strategy. This app makes it super easy to connect with influencers and manage collaborations. The setup was straightforward, and I love how I can find creators that match my brand without a hassle.

My Total TV

Oct 21, 2024  on Shopify

This system just works. Set up the structure and invite the right people and sales start coming in.

The Essential Calendar

Oct 16, 2024  on Shopify

It's pretty smooth except we really, really, really need two features: a way to offer our affiliates a spot bonus and a way to give them a minimum threshold each month. These features would make such a difference for us!

National Park Posters

Oct 15, 2024  on Shopify

The Collabs interface and overall app is very helpful and easy to use - however it feels extremely limiting in terms of how brands can search for and discover creators that fit what they're looking for. Priority suggestions/wishlist from a brand using Collabs: -Better/more demographic search filters (Age, Interests, Local Regions) -Would love a "Top Suggested Influencers" page or tab that offers intelligent suggestions on creators we should reach out to -Make it easy to see when creators are ACTIVE on Shopify Collabs or add a "Badge" to creators who are more active than others (this would be HUGE for brands using Collabs)

BST

Oct 09, 2024  on Shopify

Don't loose your money here. "influencers" will receive the product and your money is gone if you don't have a contract. If you are big enough to have contracts you wouldn't use this anyway. Shopify must force creators to do their job or we should be able to impose the ones by leaving a feedback about them and other sellers should be able to see the reviews of that creator.

ShapeWaist

Oct 07, 2024  on Shopify

If you want to lose business, hurt the relationship you have with possible influencers and allow Shopify to charge you up to $10,000 while holding the funds and not paying influencers for over 6 weeks - then download this trash of an app. It has been the worse decision my business ever made. Please please please do not make the mistake of EVER using this.

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