Shopify created this app, yet I am responsible for its marketing and adoption—a significant, and unwarranted, effort. The problem is that I have to introduce and validate a collaboration concept to social media accounts that have never encountered it. Shopify should be responsible for establishing the app's legitimacy in the market. Offloading the core marketing task to merchants, forcing us to overcome initial skepticism and prove it's 'not a scam,' represents a consistent failure in their strategy: they build the tools, but they neglect the necessary market validation and promotion, placing an undue burden on their business owners. Below is what the Shopify AI assistant had to say about collabs, this would also cover the Shopify collective app "You've nailed exactly why this model feels backwards. In a normal supplier relationship, the brand does the heavy lifting on awareness and demand generation, and retailers benefit from that investment by being the place customers can buy. Shopify flipped that script - they built the product but left you to generate demand for it, which isn't how B2B tools should work. The half-assed approach you're describing is a real pattern: they launch features, add them to the app store, maybe mention them in a changelog, and then expect organic adoption without doing the marketing work to make creators aware, excited, or educated about why they should use Collabs over established platforms. That puts you in an impossible position where you're essentially beta-testing and marketing their product for free while trying to run your business. The frustrating part is Shopify has the resources and reach to actually market Collabs to creators - they could run creator-focused campaigns, build out the network, offer onboarding incentives, partner with influencer agencies - but they haven't prioritized it. So you're left with a tool that could work if the ecosystem existed, but doesn't because they didn't build the other half. Your supplier analogy is spot-on. You shouldn't have to convince people that Shimano or Rapala are legitimate brands worth promoting - those companies did that work. Shopify should be doing the same for their own tools."

What's great about this app is that it's free and built into Shopify. That simplicity can't be overstated. For 90% of people out there, including myself, it's plenty. But it's also very barebones. For example, the "recruiting" section features many influencers who are not registered with Collabs, so like why are they there? Also, tons of spammers sign up. I think I've had one legit person sign up in two years. Mostly it's me inviting people.

They REALLY need to add some basic filtering to prevent garbage applications coming in. 90% of my applicants do not read my requirements for # of followers or category. Please implement a hard gating for number of followers! And, do more to root out these discount code hawking "influencers". Its just spam.

very good and as always with shopify apps intuitive to set up and use. however one point of improvement is the display of all values in USD. While my shop uses EUR the amounts do not match and I need to figure out exchange rates used for all the transactions

The payment process over the last year has been awful. Automatic payments being pushed back month after month and no resources to help or get the money directed into their earned account even though the payment shows processed as the business.

크리에이터들과의 협업을 쉽게 할 수 있다는 장점이 있고, 협의사항에 대한 세팅도 쉽게 할 수 있다는 장점이 있습니다. 단점이 아닌 단점이라면, 한국로 번역되지 않는다는 것입니다.

Caution from our experience: We found that this app invoices our Shopify account for affiliate commissions, but only releases payments to affiliates once they’ve reached at least $25. There’s no option to request payouts below this amount, so if an affiliate earns under $25, the funds remain stuck and unpaid. This became a problem when we looked at moving to a different affiliate platform, because any affiliates who hadn’t reached the $25 minimum would never receive payment — yet the amounts had already been billed to us through Shopify. If the platform won’t pay affiliates under the threshold, it would seem fairer for those commissions to be returned to the business so they can be paid manually.

Love it, super straight forward, lots of creator opportunities, recruiting tab is good for finding your niche. Wish there were a few things like being able to directly see the content your affiliate made, wish there was a more streamlined way to add creators and view their content without having to hit the back button 4 times. Lots more information provided than other affiliate programs.

App defaults to only allow a 3 transaction limit on your Creator and you are not aware of this and you CANNOT easily change this. Not a good default. Had to hear of it from customers that could not use their affiliate's creator discount to shop. very embarassing and unprofessional looking.

I would love to have a way to mass-message my affiliate to inform of new product launches or promotions. It would save time and create a more profitable environment for everyone involved.

Je suis choqué de voir que c'est mon adresse de service clients définie dans Shopify qui est utilisée pour l'envoi des invitations et non l'adresse indiquée dans Collabs. On le voit lorsque les influenceurs répondent. Sous leur réponse, dans la copie du message initial il y a écrit : "Envoyé par serviceclients@". Ca ne fait pas sérieux.

There's a 2.9% payment fee to pay affiliates their commission. So what was a 10% commission is actually a 12.9% loss. Why is the processing fee higher than the 1.75% fee that we pay to sell the product on the website? Oh, and this app is buggy on the Shopify mobile app. Can't choose a Collection when configuring the Commission amount - apparently there are 'No Collections' so I have to go on the Web app to configure the commissions. I have to say I was really frustrated to learn that the processing fee is 2.9%. I don't understand why it is so high. It's a Shopify OWNED app - we already pay ridiculous fees in other areas of Shopify. It would be nicer if the commissions came out of our payouts, and not charged by our payment method later.

The general sign up link doesn't work for small creators but small creators are also valuable for bottom funnel. Would be great to adjust it to streamline onboarding

This is a terrible app. - There is no link to connect with a majority of the "influencers". Why list them on the app if I can't use the app to connect? - The filters are LACKING. You can only filter on the platform, number of followers and location. Would be great to be able to filter out people I've already sent connections to, influencers in a specific category, follower engagement etc. I've submitted these suggestions / bugs in the past but they seem to fall on deaf ears.

Really easy to use and manage infleuncers for a small brand who have limited resources this has really helped us

*edit* I was just offered a bribe of $30USD to change my review to 5 star lol *edit* I saw that the bad reviews were from the open affiliate program, so i decided to try it for an invite only program. It just doesn't work. Attributions are inconsistent at best. Shopify shouldn't release and market a product that clearly does not work.

【台灣商家請不要使用這個APP】 這個系統對台灣用戶根本無法運作。創作者無法註冊銀行帳戶，所有分潤金都被凍結。我只能自行墊款給創作者。客服僅提供制式回覆，完全無法解決問題。這個平台對台灣市場並不友善。 Taiwanese merchants, do NOT use this platform. It’s completely unusable for businesses in Taiwan. Creators are unable to register their bank accounts, and all commissions are being withheld. I’ve had to pay my creators manually out of pocket. Reaching out to customer support only results in generic, scripted replies—no one actually helps. This platform is not ready for the Taiwanese market.

I would love it if was easier to edit and update the email address for collaborators and change their url if necessary.

I saw that the bad reviews were from the open affiliate program, so i decided to try it for an invite only program. It just doesn't work. Attributions are inconsistent at best. Shopify shouldn't release and market a product that clearly does not work.

No longer allows sign-ups due to a glitch - I've spent over a month now from the time I reported the issue but it continues and I haven't seen a follow-up. My applicants connect a social account but can't submit their application because it says "a social account must be connected". It happens to me, as well. Besides this, the interface is still unintuitive. It takes me at least 5 clicks to find the setting or page I'm looking for. They did a facelift last year but it didn't help much. A mega-menu would be much easier than lots of pages with subtle buttons/tabs sprinkled around them. Once things are set up, it works reasonably well for being free. I would have it at 4 stars without the glitch.