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Customer reviews: Shopify Collabs

Develop by Shopify

Shopify Collabs helps brands connect with influencers and creators to grow sales through partnerships. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your Shopify store.

Reviews (289)

Overall rating
3.7

What Merchants Think

Overall feedback for the "Shopify Collabs" app is quite polarized among merchants. Some appreciate the app for its ease of use and ability to automate affiliate processes, which helps in building relationships with creators. However, many users express significant frustration due to scams, lack of vetting for creators, and financial losses stemming from fraudulent activities and unresponsive influencers.

Key Strengths

  • Easy to set up and use, simplifying the management of affiliate links and collaborations.
  • Facilitates efficient communication with influencers and creators through automation features.
  • Valued by some for enhancing affiliate and influencer strategies by providing a platform to connect with potential partners.

Common Concerns

  • Widespread issues with fraudulent activities including fake creators and scam orders.
  • Lack of accountability and follow-through from creators after receiving free products.
  • Insufficient vetting process for creators, leading to misuse of the platform.
  • Limited communication features and customization options for managing collaborations.
  • Merchants often incur financial losses due to unauthorized commission payouts.

Final Thoughts

The "Shopify Collabs" app has potential as a tool for managing influencer and affiliate collaborations, greatly simplifying some aspects of these relationships. However, its reputation is marred by frequent reports of scams and fraud, a lack of creator accountability, and a need for more robust features to enhance collaboration security and merchant control. Considerable improvements are needed for the app to gain wider trust and provide a truly beneficial experience for users.

Forme®

Aug 06, 2025  on Shopify

The general sign up link doesn't work for small creators but small creators are also valuable for bottom funnel. Would be great to adjust it to streamline onboarding

Rockwall Candle

Jul 31, 2025  on Shopify

This is a terrible app. - There is no link to connect with a majority of the "influencers". Why list them on the app if I can't use the app to connect? - The filters are LACKING. You can only filter on the platform, number of followers and location. Would be great to be able to filter out people I've already sent connections to, influencers in a specific category, follower engagement etc. I've submitted these suggestions / bugs in the past but they seem to fall on deaf ears.

My Citron UK

Jul 23, 2025  on Shopify

Really easy to use and manage infleuncers for a small brand who have limited resources this has really helped us

Angy Paws

Jul 15, 2025  on Shopify

*edit* I was just offered a bribe of $30USD to change my review to 5 star lol *edit* I saw that the bad reviews were from the open affiliate program, so i decided to try it for an invite only program. It just doesn't work. Attributions are inconsistent at best. Shopify shouldn't release and market a product that clearly does not work.

Apartment.b 男子公寓

Jul 03, 2025  on Shopify

【台灣商家請不要使用這個APP】 這個系統對台灣用戶根本無法運作。創作者無法註冊銀行帳戶,所有分潤金都被凍結。我只能自行墊款給創作者。客服僅提供制式回覆,完全無法解決問題。這個平台對台灣市場並不友善。 Taiwanese merchants, do NOT use this platform. It’s completely unusable for businesses in Taiwan. Creators are unable to register their bank accounts, and all commissions are being withheld. I’ve had to pay my creators manually out of pocket. Reaching out to customer support only results in generic, scripted replies—no one actually helps. This platform is not ready for the Taiwanese market.

BareCat Body Care Essentials, LLC

Jul 01, 2025  on Shopify

I would love it if was easier to edit and update the email address for collaborators and change their url if necessary.

Angy Paws

Jun 16, 2025  on Shopify

I saw that the bad reviews were from the open affiliate program, so i decided to try it for an invite only program. It just doesn't work. Attributions are inconsistent at best. Shopify shouldn't release and market a product that clearly does not work.

Laser Classroom

May 22, 2025  on Shopify

No longer allows sign-ups due to a glitch - I've spent over a month now from the time I reported the issue but it continues and I haven't seen a follow-up. My applicants connect a social account but can't submit their application because it says "a social account must be connected". It happens to me, as well. Besides this, the interface is still unintuitive. It takes me at least 5 clicks to find the setting or page I'm looking for. They did a facelift last year but it didn't help much. A mega-menu would be much easier than lots of pages with subtle buttons/tabs sprinkled around them. Once things are set up, it works reasonably well for being free. I would have it at 4 stars without the glitch.

Marina Modest

May 19, 2025  on Shopify

Hello. The application is great. I have a big problem. There is no Turkish language support. I want to send an invite mail but there are non-Turkish domains. So I can't send. Can you help me?

Engine House Designs

May 03, 2025  on Shopify

Really enjoying this app. Great way to work with my affiliates. Like how everything is handled in one location and I don’t have to do anything manually.

Happy Wolf

Apr 03, 2025  on Shopify

Horrible experience with fraudulent commissions, poor service when I flagged it to Shopify as it was past their dispute deadline. Would not recommend to brand owner or brand team.

EcoKidsLand

Mar 30, 2025  on Shopify

I'm still thinking whether or not to use this app because it is confusing that the number of reviews with 5 starts is not too different than that with 1 star and there are very few ratings with 2 to 4 stars. Normally, when apps are good you see many reviews with 5 stars and a few with one star, and the other way around when apps are not good. But in this case the reviews are not helping me to make a decision. I will be interested to hear from Shopify what has been done to tackle the negative reviews or work arounds to avoid those bad experiences besides writing contracts which sounds too time consuming and expensive. For instance, are influencers scored by merchants so that I can easily know whom I can trust?

22 Lions

Mar 29, 2025  on Shopify

I don't have the time to constantly manage all the people whom you want to exclude for violating practices. YOU AND ONLY YOU, are responsible for doing that, because you are the one detecting them anyway. I am fed up of constantly receiving emails asking me to unlink my collaborators. YOU DO THAT! AND YOU SEND THEM A MESSAGE TELLING THEM WHY!

NUTHIN FANCY CO.

Mar 19, 2025  on Shopify

Its okay wish they had a designated rep to help when I need it but besides that its a great way to connect with customers

Novalie

Feb 22, 2025  on Shopify

Very disappointing. If I would have found this app a year ago, I'd say it's beautiful and helpful. Now, the feature page is boring and generic. I researched about this app on YouTube and found it to be so gorgeous and intriguing, having anyone get excited to sign up. They started so strong and change to be sad looking.

OneRepUltimate

Feb 18, 2025  on Shopify

IT NEEDS TO HAVE A SETTING WHERE WE COULD REPORT THE INFLUENCERS AS WELL SO OTHER BUSINESS WILL KNOW NOT TO TRUST THOSE SCAMMERS . MOST OF THEM ACCEPTS THE GIFT COLLAB AND DONT EVEN SHOUTOUT. OVERALL ITS GOOD. ITS FREE.

DAILY N'OATS

Feb 11, 2025  on Shopify

You really have to stay on top of this or else you will encounter scam/fraud orders. We noticed that collaborators from the network were ordering from our website so that they would get commission. They would then submit a chargeback so that they would get their payment back. I didn't realize the chargebacks were coming from Collabs Network orders until I started matching the order numbers. So, be careful! As with the other shop owners, we also sent creators free products so that they can use it to promote, but would never hear from them again. Overall, we lost more money using this app than sales.

Orb Sports Cards

Feb 10, 2025  on Shopify

I love how easy it makes it for us to enable revenue share with a creator without having to do any of the tracking or management manually.

Say What's Real

Feb 04, 2025  on Shopify

Do not download the new collabs app on the Apple Store if you are creator!!! It will be your biggest mistake. Use the web browser only. They send out alerts to brands and all of a sudden right after I downloaded the app, almost every brand I work with started pausing my partnerships! It was crazy! They do not protect influencers or content creators at all.

Salman Stores

Jan 27, 2025  on Shopify

I love it, I can add collaborators, and they can have their own affiliate link to earn commissions, the way it works is beautiful. Very well done Team

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