Reviews: Click & Drop

Customer reviews: Click & Drop

Reviews (51)

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What Merchants Think

The "Click & Drop" app has received mixed feedback from merchants. While some users find it to be a lifesaver in automating aspects of their shipping processes, others express significant dissatisfaction due to integration issues and a lack of features that should be standard for seamless operation with Shopify. The inconsistency in performance and lack of a fully integrated system are frequent points of concern.

Key Strengths

Saves time by automating parts of the shipping process.
Good for managing orders when setup properly.
Offers high insurance levels for shipments.
Supportive for small businesses with appropriate use and setup.

Common Concerns

Frequent syncing issues with Shopify, leading to duplicate orders.
Lack of full integration; requires navigating away from Shopify to a separate website.
Does not automatically update order statuses to "Delivered" in Shopify.
Customer service is seen as inadequate and unresponsive.
Limited to importing orders within a 7-day window, restricting flexibility for some businesses.

Final Thoughts

Overall, the "Click & Drop" app has potential but currently underdelivers for many of its users. It provides benefits to businesses through time-saving automation but falls short in integration and operational consistency, particularly with Shopify. Many merchants would prefer a more seamless and reliable service, even if it involves a cost, rather than dealing with the current limitations and issues.

Artmageddon Piercing Studio

Dec 15, 2023 on Shopify

Was working fine, then stopped syncing orders though. Nothing was uploading and none of the recommended "troubleshooting" steps worked. Even tried uninstalling and reinstalling to no avail. There is zero customer service help, so a completely pointless app at this point.

Sewing Machines UK

Dec 04, 2023 on Shopify

I'm actually going to disagree with the majority of reviews, this app is a real life saver! We've been using this app since the launch of our site and have had no problems at all. It all gets imported over perfectly and when they are dispatched on click and drop all of the tracking information is imported to our shopify store automatically. (I will say however, there is a slight delay of sometimes up to 10 minutes for this to occur, but it does happen.) I would recommend giving the orders a few minutes after they have been marked as dispatched on click&drop. Before this app (and shopify) we would use the manual system, and it would take us forever. This has been a real upgrade for us, and it's totally free to use! Can't complain at all!

Mia Ishaaq

Nov 03, 2023 on Shopify

Have to agree with everyone else. This app is no longer working properly. It does not mark orders as dispatched on my shopify store and does not upload tracking. It's an absolute nightmare for us. We have all our social media stores connected to this app and it works fine, but it just does not work well with shopify itself. Unfortunately there is no alternative to this at the moment, so nothing we can do. Please guys sort this app out, we would rather pay and have this working properly then have it free but being absolutely useless.